Holiday Floridas Reviews 266

Very helpful. When we had a query a response was very quick. So the booking progress went smoothly

Matt was brilliant, very freindly and helpful. He talked us through the process and found us the best deal for our budget.

Adam was fantastic, great customer service.

We have not yet travelled but over the past year Matt at holiday floridas has been amazing! He has been so attentive and answered every single question! At times I have had a lot of questions and also changed some things on my booking and he went above and beyond to help! Thank you Matt

Great service

Had the most amazing person handling my holiday requirements called Amy, she catered to all the requests that was asked of her, and the so many changes till we settled on exactly what we wanted, can not thank Amy enough for all the help and guidence she gave.

Hi. We had read mixed reviews online and were a little sceptical, but the deals were competitive and so we decided to book. We dealt with Adam, and he customised options for our family needs. We initially booked flights, SUV and self catering; then upgraded to Disney French Quarter with tickets and dining. Adam made this seamless. Our flights did change a few weeks prior to disembarking, and it was adding connection flights and long delays. Adam immediately rectified the situation and changed both dates and airline company (we went Virgin). He even notified Disney and amended the days of travel/ stay to coincide with our new travel plans. Everything was sorted by this company, and we commend them for the fantastic service. We had an amazing holiday, and could not fault the transparent and swift communication. Extra thanks to Adam from Holiday Floridas, he was brilliant. We will most certainly use them again. I hope this information helps another family with young children make an informed decision.

Thanks.

Not long got back from an amazing holiday, all went smoothly. Would book with them again.

Amy was excellent and supporting us to get to the right holiday with extras. Totally professional, great communication and fantastic deal!!

As always above and beyond. Best prices best holidays. Great staff (Sophie) thank you

I had a lot of questions to ask re dining, park passes etc... and Amy answered them all very quickly and made the whole booking experience very easy . She was friendly, professional and helpful, so far so good!

Matt made the booking easy and straightforward. After going to lots of providers we found Matt the most helpful, talking me through options and giving us the best value. Can’t wait for the holiday now!

Great customer service. Our dreamed Hol bpoked with Adam. Very helpful person.

Sofia was 5 stars yet again getting me the best deal and helping with any hiccups in my travel.

Amy has been really helpful above & beyond with booking the holiday we were looking at.

Very helpful and accommodating even though I changed my dates and needs several times nothing was to much trouble

Matt was helpful, but at times the comms were slow leading to a price increase when I came to book due to price fluctuations.

I was grateful for his advice and responding to my many questions though, before I made the final decision on holiday specifics.

This review is based on my booking experience only, as the holiday is planned for a later date.

We booked our September 2025 Florida holiday through Holiday Floridas, spending over £12,000 on what was supposed to be a carefully planned, memory-filled family holiday. Unfortunately, our experience was ruined by serious ticketing errors and extremely poor communication.

We had a split stay — 10 days at Disney and 7 days at Universal. Our Universal Orlando tickets were dated incorrectly, starting from our travel date while we were still staying at Disney. This meant they expired three days before the end of our Universal stay. You would expect these tickets to either start from your Universal hotel check-in date, or for the company to ask about your plans and set the dates accordingly. Instead, we were left without park access for the final part of our holiday, meaning we paid for 14-day tickets but only got 4 days’ use.

We also lost the included Express Pass benefits at our on-site Universal hotel — one of the main reasons we paid extra to stay there. So we essentially paid a higher hotel rate to use Express Passes we couldn’t use for three days.

Holiday Floridas admitted the tickets should have been issued later but then suggested it was my responsibility for not noticing sooner. As both my son and I are neurodivergent, our priority was to focus on making memories while away and address issues once home. I emailed them the day we flew back (20th September) and had to chase repeatedly for a response as I didn’t want to deal with then on holiday (neurodivergent child and myself so priority was to not stress), was told should have contacted and they’d issue new tickets, considering it took them 2 to 3 weeks to initially reply and they don’t answer the phone, could one explain how this would have been realistically possible? Trevor finally replied on 6th October, saying he’d been assigned the case as he’d previously spoken with me during the booking process, he was on holiday until the 8th and would review it properly then, and on 10th October he emailed to offer £58 per person (covering just two days). This was not proportionate to the value lost, given that we missed three full days, had to pay for alternative activities, and lost paid hotel benefits.

I replied with a detailed and reasonable proposal on 10th October, 3 days worth of holiday ticket costs per person (not the 2 offered) and 30% for 3 nights hotel cost to cover the loss of express passes hotel benefit and compensate us for booking that hotel without being able to use the benefits, I haven’t even pursued compensation for the extra costs to do other activities because we could not access the parks, and the embarrassment at being turned away at the gates but since then I’ve received no further communication despite multiple polite follow-ups. It’s now been weeks with no resolution. Emails go unanswered, and phone calls ring out with nobody picking up.

We had planned to rebook with Holiday Floridas for future trips and would have happily recommended them to friends and family — but after this experience, I wouldn’t book with them again. Once they have your money, it feels like customer care and communication stop completely.

I have now escalated the issue through the Travel Trust Association (TTA) and my bank, to pursue a chargeback for partial non-delivery of services due to the lack of support and resolution.

Holiday Floridas could have resolved this quickly and amicably, but instead their silence has turned what should have been a small, fixable issue into a major source of frustration. I hope they take this feedback seriously and improve their aftercare and communication for future customers.

⸻

UPDATE:
Since posting my review, Holiday Floridas have now resolved my complaint and provided the agreed refund. Trevor took the time to work with me to reach a fair and amicable resolution that we were both happy with, bringing the matter to a close on 22nd October 2025, and the refund was received on 27th October 2025. I really appreciate the outcome and the effort made to handle things fairly in the end. Although the process was stressful and communication was at times difficult, I’m glad everything has now been fully resolved and closed on a positive note.

Max was very helpful in helping me with my holiday

Second time of booking with Holiday Floridas. We dealt with Sofia again as she’d been so helpful first time around. Just like before, we gave her a date range, an idea of what sort of package we were after (split across 2 locations) and within 24hrs, she came back with the perfect package, which was priced as competitively as any other provider (if not a lot cheaper)… I don’t usually bother writing reviews, but I can’t sing their praises enough - they delivered the perfect family holiday for us and that’s why I went straight back to them…