Holidayjet Reviews 881

Jimmy was very helpful getting me a holiday very nice to chat to & great customer service

Helpful pleasant

Jimmy is such a great customer service delivery personnel with clarity and competence in what he does,a highly recommended agent without doubt.

First time to Egypt we did 6 days in Titanic Beach which was not the one stated but have to say it is an amazing hotel and we have decided we will most likely go back. We then did a 7 night Nile river cruise which again was amazing, the staff on the river boat did everything and so pleasant. We had a bit of an issue at ports with people asking for money but that’s their custom so would be prepared if we did it again. We had only one issue with the mini bus that we used through the company in that the driver was so tired and always on his phone he himself was very nice we had no issues with him I just think he worked constantly. We visited a few places again all went well and I would definitely tell anyone to visit. Our last night was at Jasmine Palace again a lovely hotel although my preference was Titanic Beach I think because it was so big and you could go through to its sister hotel Titanic Palace Definitely 4 stars for everyone.

Our hotel is very good very clean and most staff are very friendly. This was a good choice by your agent

Worst website ever used! Nothing shows up on any search even last minute, deals ect! Would never trust this company. Looks fake and dodgy😡😡

Very helpful and friendly great help

5 star excellent

I booked a holiday for June 2025 with Keith, at the time of booking he offered to upgrade my cabin on the Nile Cruise at a cost of £500 which I did. When I got on the boat in Egypt all the cabins on the boat were exactly the same, I contacted Holidayjet on my return to request a refund for the £500 which was taken under false pretenses for 6 months I was given the run around and never got to contact the same person twice, they have now stopped returning any of my email. This company has no ethics. Do Not use them.

Jason Roy acted quickly and promptly sorting out my boarding pass, very efficient

12MAR26: day 9 waiting refund.
1Mar26: Had a response advising they will refund all monies paid in next 10days. . . which is a relief, but still disappointed that we’re not about to go on our dream holiday.
27Feb: They change the details to match what they can afford and not what you pay for. In 2024 we paid for a weeks trip on the Nile and a week at a specific hotel, that we are familiar with and wished to return in 2026. We should be travelling on a dream holiday next week . . but by pure chance (due to asking about extra leg room on the flight) we were told:
1) the flight date had changed, pulled forward a day.
2) the accommodation had changed from a adult complex to a fun park! (no thank you, not for us).
3) the cruise ship had changed (actually changed 2times - downgraded)
4) the 23Kg luggage was no longer allowed, even though we had booking confirmation for it. We could have a small carry one bag - for two weeks!

I’ve just booked my March getaway with Galaxy Holiday, and I have to give a massive shout-out to Ben Thomson. To be honest, I didn't have the best start with some of the previous staff I spoke to, but once Ben took over the chat, everything just fell into place.
He went above and beyond, even calling me personally to reassure me and make sure I was comfortable with the booking. He’s the definition of a 5-star professional—he made sure I received every email and receipt promptly for each payment made. If you get the chance to speak with Ben, consider yourself privileged! I’m now actually looking forward to my holiday thanks to his help

Great holiday company very helpful

Alfie was very professional and polite and easy to talk to

Great service

This agency exceeded my expectations! From booking to return, everything was seamless.