Absolute nightmare—left stranded 8 days before move-in due to their mistake We paid a holding deposit in good faith for an apartment, only to be met with total radio silence for over two weeks from... Toon meer
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I recently viewed an apartment at The Goodsyard and was shown around by Caitlin. From the moment we met, her energy was infectious — warm, genuine, and immediately welcoming. What stood out most was t... Toon meer
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Marc and Kerri were outstanding, they were so clear in everything they explained making life so much easier for me and my flat mates. Any questions we had they answered with quick replies and great in... Toon meer
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Piraveen has been super helpful showing me around the complete property and keeping up with multiple queries of mine. He ensured all my security related queries ate answered and has been very kind me... Toon meer
Bedrijfsgegevens
Over Home Made
Informatie afkomstig van verschillende externe bronnen
Home Made has been built from the ground up to provide both landlords and tenants with the best possible experience at the lowest cost. We’ve recruited experts from around the industry and from outside of it to ensure you get the most out letting. We’re a tech company at our centre, so we’ve built our technology platform around efficiency and speed to ensure we can get tenants into the right properties as fast as and as cheap as possible.
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Contactgegevens
London, Verenigd Koninkrijk
- +44 (0) 207 846 0122
- diana@home-made.com
- home-made.com
4,5
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Raquel was amazing
24 juni 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you for your 5-star review! We're delighted to hear that Raquel made such a positive impression. We'll be sure to pass on your kind words to her—they'll mean a lot. Thank you for choosing Home Made, and we hope to assist you again in the future.
Kind regards,
The Home Made Team
Absolute nightmare—left stranded 8 days…
Absolute nightmare—left stranded 8 days before move-in due to their mistake
We paid a holding deposit in good faith for an apartment, only to be met with total radio silence for over two weeks from the Home-Made team. After endlessly chasing them down, we were casually informed that they had "double-booked" our apartment and it was given to someone else.
With our move-in date exactly 8 days away, we are now facing the very real prospect of being left entirely homeless. To make matters worse, they tried to upsell us on a more expensive unit to cover up their internal error. While their team claims they are trying to fix it, they have repeatedly missed their own "hard deadlines," left us hanging over the entire weekend, and are currently ignoring our urgent emails.
The level of disorganization, lack of accountability, and appalling communication is shocking. We are now being forced to threaten legal escalation and cancellation just to get a basic response. Avoid this company at all costs if you actually want a guaranteed place to live.
22 juni 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you for your feedback. We're sorry to hear about your experience and appreciate how stressful uncertainty around a planned move can be.
We take situations such as this extremely seriously and understand the frustration caused when expectations around a proposed tenancy change unexpectedly.
While we cannot discuss the specific details of an individual's application publicly, we can confirm that our team has been actively engaged in trying to find a suitable resolution and alternative options. We also recognise that communication during this process has not met the standard you were entitled to expect, and for that we apologise.
We would welcome the opportunity to continue working with you directly to resolve matters and ensure any outstanding questions are addressed as quickly as possible.
Kind regards,
The Home Made Team
House viewing with Home Made
I had a viewing with Home Made at Bale and Anchor. Eleana, who was the agent assigned to me, was very friendly and helpful. Overall 10/10 viewing experience.
11 juni 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you so much for your kind review! We're delighted to hear that you had a 10/10 viewing experience at Bale and Anchor. It's great to know that Eleana was friendly and helpful throughout the process. We'll be sure to pass on your feedback to her. We really appreciate you taking the time to share your experience and wish you all the best with your property search!
Very disappointing viewing experience.
😡😡😡 I had arranged a property viewing with this agency, but when I arrived, I found that another prospective tenant had been scheduled for the same viewing. The staff member conducting the viewing focused almost entirely on the other applicant, spending most of the time talking to them while largely ignoring us.
When showing us around the property, the staff member repeatedly walked ahead with the other tenant without waiting for us or ensuring that we could properly view the rooms and ask questions. As a result, we felt overlooked and received very little attention or assistance throughout the viewing.
I understand that agents may conduct group viewings, but all prospective tenants should be treated professionally and given equal attention. Unfortunately, the service we received was unprofessional and left a very poor impression. I would not recommend this agency based on my experience and would expect a much higher standard of customer service.
4 juni 2026
Review zonder uitnodiging
Antwoord van Home Made
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that your viewing experience did not meet your expectations. We appreciate that attending a property viewing is an important part of the rental journey, and prospective renters should feel they have sufficient opportunity to view the property, ask questions, and receive the information they need.
Where multiple prospective renters attend a viewing, our aim is to ensure that everyone receives the same level of service and attention. We're disappointed to hear that you felt overlooked during your appointment and that this left you with a negative impression of our service.
We take feedback such as this seriously and will share your comments with the relevant team so we can review the experience and identify any opportunities to improve our viewing process.
Thank you again for bringing this to our attention.
Kind regards,
Home Made
Best Birmingham home showing experience
I recently viewed an apartment at The Goodsyard and was shown around by Caitlin. From the moment we met, her energy was infectious — warm, genuine, and immediately welcoming. What stood out most was that she took the time to actually get to know me as a person rather than just going through the motions of a standard viewing. She made the whole experience feel personal and unhurried, which made a real difference. If you're viewing at The Goodsyard, you'd be lucky to have Caitlin show you around. She's a credit to the team.
1 mei 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you so much for taking the time to leave such thoughtful feedback. We’re delighted to hear Caitlin made such a positive impression during your viewing at The Goodsyard.
Creating a welcoming and personal experience is exactly what we aim for, so it’s fantastic to hear Caitlin took the time to make the viewing feel relaxed, genuine, and tailored to you. We’ll be sure to share your kind words with her — she’ll really appreciate them.
Thank you again, and we hope to welcome you back to The Goodsyard soon!
Friendly team
Our agent Eli was super friendly and very keen to help with our thousand questions.
11 mei 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you for your lovely feedback! We’re so pleased to hear Eli made your experience such a positive one.
Moving home comes with plenty of questions, so it’s great to know he was able to support you throughout and make the process feel easier. We’ll be sure to pass your kind words on to him!
Staff had Great energy and excellent…
Staff had Great energy and excellent knowledge of the property.
2 mei 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you for your kind feedback. We’re really pleased to hear you had such a positive experience and that the team’s energy and knowledge stood out during your visit. We’ll be sure to share your comments with the staff involved — feedback like this means a lot to the team. We wish you all the best with your property search and hope to assist you again in the future.
Shambles
Shambles, fourth year of renting the same property. Couldn’t get the contract right (no changes). Never use this company
1 mei 2026
Review zonder uitnodiging
Antwoord van Home Made
We are disappointed to read this review and strongly dispute the allegation that Home Made, or anyone associated with the business, posted a negative review on your business page. We have found no evidence whatsoever linking Home Made or its employees to the review you reference.
We take allegations of this nature seriously and have addressed this with you directly via formal cease and desist correspondence.
We remain committed to maintaining professional and respectful communication at all times.
Home Made
Marc and Kerri were outstanding
Marc and Kerri were outstanding, they were so clear in everything they explained making life so much easier for me and my flat mates. Any questions we had they answered with quick replies and great information. Kerrie was full of information explaining key details during the flat viewing answering all our questions before we’d even asked. Both super helpful!
29 april 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you so much for the fantastic feedback. We’re delighted to hear that Marc and Kerri made the process feel clear and straightforward for you and your flatmates. It’s great to know their communication, responsiveness, and attention to detail during the viewing helped make the experience a positive one from start to finish. We’ll be sure to pass your kind comments on to them both — they’ll really appreciate it. Wishing you all the best in your new home!
I had a very disappointing experience…
I had a very disappointing experience with these agents. They were extremely misleading and wasted a significant amount of my time.
I arranged to view a property, and after waiting outside for quite some time, I was informed that the property had already been taken. I do not understand why viewings are arranged if the property is no longer available.
They then offered me another property to view. After waiting again, I received a call the same day inviting me to view yet another property. However, when I arrived, I was told that the landlord had not left the keys and that the property might already be taken as well.
As a professional looking for a property, I expect a basic level of organisation and reliability. Instead, I experienced repeated inconvenience and poor communication.
This lack of professionalism will inevitably drive customers away. Based on my experience, I would not recommend this agency and would be concerned about renting through them due to their unreliability.
27 april 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you for taking the time to share your experience — I’m really sorry to hear how frustrating this was. What you’ve described isn’t the level of organisation or communication we aim to deliver, and I completely understand why this would be disappointing, especially when you’ve taken time out of your day to attend viewings.
To give some context, availability in the current market can change very quickly — particularly where multiple applicants are progressing at the same time. That said, viewings should not be going ahead if a property is no longer available, and you should always be kept clearly informed ahead of time.
We’d really like the opportunity to look into this properly and understand exactly where things went wrong so we can address it internally and prevent it happening again. If you’re open to it, please reach out to us directly through info@home-made.com
Thank you again for raising this — feedback like this is important for us to improve.
I’m extremely disappointed with the…
I’m extremely disappointed with the agents from this company. Their behaviour felt very fake and unprofessional.
I had appointments with two different agents. The first one gave us misleading pricing — a property that is still listed on the website for £1,270 was told to us as £1,570.
The second agent was also very disorganised. One time, they grouped me with another person who was looking for a three-bedroom property, while I was clearly looking for a one-bedroom flat. This wasted a lot of my time, as I had to sit through viewings that were not relevant to me before seeing anything suitable. I don’t mind group viewings, but only if everyone is looking for similar properties.
Another time, the same agent called me just 20 minutes before the viewing to say the property was already gone, even though it was still listed on the website.
Also, the photos on the website seem to be purely for marketing and don’t reflect the real condition of the flats. This caused me to waste both time and money travelling to view properties that looked completely different in reality.
18 april 2026
Review zonder uitnodiging
Antwoord van Home Made
Hi there,
Thank you for taking the time to share your feedback — we’re really sorry to hear about your experience. This isn’t the standard we aim to deliver, and we appreciate you highlighting these points.
From what you’ve described, there are a few areas we’d want to look into closely — particularly around pricing clarity, how viewings are organised, and how availability is communicated. We also take any concerns around marketing accuracy seriously, as listings should give a fair and representative view of the property.
We’d like to investigate this properly and review the full timeline of what happened. If you’re open to it, please contact our team at complaints@home-made.com with your details and the properties you viewed, and we’ll ensure this is picked up and reviewed as part of our formal process.
Thanks again for your feedback — it helps us improve how we operate.
Viewing Experience
Shaivi gave us an excellent viewing experience at The Rex, She was really friendly and was able to answer essential questions I had, thank you very much!
3 april 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you so much for your kind words! We’re really pleased to hear you had an excellent viewing experience at The Rex.
Shaivi will be delighted to know her friendly approach and helpful answers made a difference — we’ll be sure to pass this on to her.
Wishing you all the best with your search, and please don’t hesitate to reach out if we can help further!
I had a great experience
I had a great experience. I highly recommend them. Agent Darrienn was a perfect professional and very attentive. From beginning to end of the process, he provided all the necessary support to make it easy and clear. Excellent and effective work.
28 maart 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you for your kind words and recommendation!
We’re delighted to hear that you had such a positive experience, and that Darrien provided attentive and professional support throughout. It’s great to know he helped make the process feel clear and straightforward from start to finish — exactly the standard we aim for.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass this on to Darrien and the team 😊
Great Viewing Experience
Shaivi was incredibly helpful during the viewing of the flat. She was attentive throughout, taking the time to answer all questions with patience and up-to-date information, which made the whole process feel much more manageable. Her friendly and professional approach created a really positive atmosphere, turning what can often be a stressful experience into a genuinely pleasant one. Overall, it was a lovely experience, and her support made a real difference during the flat-hunting process.
23 maart 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you so much for your kind words — we’re really pleased to hear you had such a positive experience with Shaivi.
It’s great to know she was able to make the viewing feel calm, informative, and genuinely enjoyable. Taking the time to answer questions clearly and support you through what can be a stressful process is exactly the standard we aim for, so it’s brilliant to see that reflected here.
We’ll be sure to pass this on to Shaivi — she’ll really appreciate it. Wishing you all the best with your move and settling into your new home!
I had an excellent experience with my…
I had an excellent experience with my Zecco Talha while viewing several flats in Wandsworth. From start to finish, he was professional, knowledgeable, and genuinely helpful.
He showed me around multiple properties and had an impressive understanding of the local area — from transport links and amenities to the different vibes of each neighbourhood. It really helped me get a clear picture of where would suit me best, rather than just the properties themselves.
What stood out most was how approachable and honest he was. There was no pressure at any stage, just useful advice and a willingness to answer any questions I had. He made what can often be a stressful process feel straightforward and even enjoyable.
I wouldn’t hesitate to recommend him to anyone looking in Wandsworth — a genuinely top-tier service.
19 maart 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience with Zecco Talha while viewing properties in Wandsworth.
It’s great to know his knowledge of both the properties and the local area helped you get a real feel for what would suit you best. We’re especially pleased that his honest, approachable and supportive style made the process feel straightforward and enjoyable.
We really appreciate your recommendation and will be sure to pass your kind feedback on to Zecco. Wishing you all the best in finding your new home.
Had a great experience viewing apartments at Angel Gardens
Antria was an agent that was very knowledgeable about the different apartmentd and was able to provide insight that most agents aren’t able to. She asks questions to figure out what options work best for you. It was nice for a change as we had been to so many different viewing which had been tiresome. We ended up finding a great place with Antria and can’t wait to move in.
3 maart 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you for taking the time to share such a thoughtful review.
We’re delighted to hear that you had a great experience viewing apartments at Angel Gardens and that Antria was able to make the process feel more personal and helpful. Taking the time to understand what works best for each person is exactly the approach we aim for, so it’s wonderful to hear that stood out during your search.
Congratulations on finding your new home — we hope you’re very happy there, and we wish you all the best for your move in!
Caitlin is an absolute asset
Caitlin is an absolute asset. We had an excellent experience with her from start to finish. From the very first viewing, she was incredibly knowledgeable about the apartments, the building, and the overall process. She took the time to answer all of our questions clearly and honestly, and never made us feel rushed or unsure at any point.
What really stood out was her support after the viewing. Caitlin stayed in touch throughout the application process (even though her part of the process was done), guided us whenever we had questions, and was always approachable and reassuring. Her communication and professionalism made what can be a stressful process feel smooth and manageable. She went above and beyond her duties.
Thanks to her dedication and support, we successfully secured the apartment. We’re genuinely grateful for all her help and would highly recommend Caitlin to anyone looking for a place.
23 februari 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you so much for such a thoughtful and detailed review.
We’re absolutely delighted to hear how positive your experience was with Caitlin. She truly takes pride in making sure every stage of the journey — from the initial viewing right through to move-in — feels clear, supportive and stress-free, so it’s fantastic to know that came across.
Your comments about her knowledge, communication and ongoing support will mean a great deal to her. Going above and beyond for our residents is exactly what we strive for, and we’re so pleased she was able to make the process smooth and reassuring for you.
Congratulations on securing your new apartment — we wish you every happiness in your new home, and if you ever need anything, we’re always here to help.
Persistently harassed by automated phone calls
Subscribed to receive information about a property in London. Over the following week I was harassed with AI phone calls from different numbers, multiple times a day.
I withdrew consent to be contacted, yet they still persisted with the barrage of calls.
12 februari 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you for bringing this to our attention. We’re very sorry to hear about your experience.
This is certainly not the standard of communication we aim to provide, and we understand how frustrating and intrusive repeated calls can feel — especially after you’ve withdrawn consent.
Please be assured that we take data protection and contact preferences extremely seriously. We would like to investigate what happened and ensure your details are fully removed from any communication lists immediately.
If you’re happy to, please contact us directly with your details so we can resolve this as a priority.
Thank you for flagging this — feedback like yours helps us improve our processes.
Great experience with Zeeco
Great experience with Zeeco, super friendly and warm and really convinced us.
9 februari 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you so much for your lovely feedback!
We’re delighted to hear you had a great experience with Zeeco and that the team made you feel welcome and supported throughout. Creating a friendly, warm environment is exactly what we aim for, so it’s wonderful to know that came across.
We really appreciate you taking the time to share this!
Zeeco is great very helpful lovely flats
9 februari 2026
Review zonder uitnodiging
Antwoord van Home Made
Thank you so much for the kind words!
We’re really pleased to hear you found Zeeco helpful and that you liked the flats. It means a lot to us that you had a positive experience.
We appreciate you taking the time to leave a review!
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