Homebase Reviews 

I never got a cobfirmation email from my order. I then imlediatly went to cancel but they dont even log your emails , I have nl means to contact them no customer service

DO NOT ORDER ANYTHING ONLINE FROM THESE PEOPLE! THEY OWE ME OVER 300 EURO AND I AM STILL FIGHTING TO GET THE FAULTY ITEM PICKED UP AND MY REFUND RETURNED! NO CUSTOMER SERVICE! NO HELP! JUST GENERIC SORRY FOR THE INCONVENIENCE ITS A JOKE!!!

The item costs 6euro online, i needed more so went in store, they were 10 euro, staff told me if i want them for 6 to go online order them and come back in 2hours to collect, customer service from Jack in store in liffey valley was top notch though, his colleagues could learn a thing or two from him

Stay away these guys have no customer service. Still waiting for an item to go back. We won't get out money back until this is complete. We are now 2 months in out of pocket. We actually contacted the courier and they had no knowledge of the pick up. Stay away plenty of proper Irish company's out there.

‘Manageress - didn’t get her name’ was super - nothing was too much trouble - answered all my queries and went to check on item stock and all with a smile on her face. Great to meet someone enjoying her job - Drogheda store :)

I ordered two 2.5l of paint and thought it would be ready for today as I ordered at 4 and they close at 8 but I didn't see it was for pick up tomorrow but they went ahead and got it for me so I didn't have to make another journey over the manager and stuff are really nice and helpful and so friendly would recommend

Hi I went into your coolock store to collect..I picked up an extra few bits including fencing that a staff member said was 15.60 ..i was at the till and was told it was 33.50 .ok mistakes can be made ..a member of your staff a young girl was disgracefuly rude and under trained she spoke to me appallingly ..never as much as said sorry about the mistake.flung the price tag in the bin to which I said I'm the customer that's what the price said ..she then in front of other staff members one named Aaron didn't get other names ..and numerous customers.i said I don't work here therefore don't no the prices ..she said well did I not just tell you very very cheeky and abrupt ..she upset me for the entire day
.NOT GOOD ENOUGH ILL SPEND MY MONEY ELSEWHERE..😡😡😡

Trying to return an item. After 3 weeks all I get is another robot. Am now up to 26 different names. This company is trading fraudulently

Two click and collect orders were made, email confirmation of orders received, my account was debited, these were then both cancelled & I am still waiting for my account to be credited.
Avoid at all costs to avoid any disappointment & your account being debited for items that cannot be fulfilled.

The Portlaoise Team are so lovely.
The woman in lighting upstairs was so helpful. I didn’t know you stocked stuff from the range! Delighted to have it close by. Will definitely be back.

The click and collect system is very handy.

Thank you again,
Joanne.

Ordered a product off the website which stated it would arrive on Thursday. Still no sign of it. No email confirming product has been shipped. Customer service is poor stating that they source products from third party so they need to contact them for an update, which takes 48 hours for a response. Avoid at all costs.

shed arrived damaged and they won't give a refund after collecting it

My magnetic knife strip cleared so much counter space. The magnets are incredibly strong

Order seems to be lost or their supplier doesn't actually have the item in stock despite Homebase saying they had 5 in stock. No way to telephone their offices everything through email and a 2 day turnaround on replies. They do seem to have stopped responding now.

I will give them until the end of next week and will call my CC company and get a refund.

If you want to stay in business today you have to commit to your delivery dates. No use waiting to the slow boat from China, you must be able to supply from stock.

Made a click and collect order they say 1 hour but 3 hours later nothing . I got onto live chat first chap called kevin said he was transferring me to the wilko team then after giving all the info they said they were transferring me back to homebase team then margaret said she to wait for email she was closing chat and not to hesitate to call back . Why I got no help the first time OMG

I have bought 2 dinner sets before Xmas, through click and collect in Santry because my store in Maynooth did not have it. It took me days to place an order online. I wanted to buy more products, but could not place an order. I had to ring Santry few times. Only the guy from click and collect was able to help me. He explained, they did not have the products in stock although they were visible online so I was not able to finish purchasing. When I opened the boxes, the colour of the sets was different (lighter and darker) I wanted to exchange it for new sets, rang Santry again, they were not able to help. I waited after New Year and was trying to ring Santry but no luck. Finally one lady answered the phone this week and is trying to sort everything for me now. I bought the house quicker then 2 dinner sets. I will never buy anything at Range. I have just read in their T&C you can return/exchange the products to any Range but was told different

Bought a Powerbase lawnmower from Hombase in Santry. The lawnmower is faulty Shop has now closed down and after trying many avenues including Homebase in the UK and the Range (who seemed to have taken over some shops in the Republic of Ireland) they don't want to know. So firstly, I would avoid Homebase or the Range. I would only avoid the Range as they don't call you back. But I would 100% avoid Homebase as they don't honor the warranty on their products for those who purchased in Ireland and will also not respond. I would not recommend their Hombase Brand either as they seem to be of poor quality.

Went in to exchange a tin of paint for a different colour and I was treated like I committed a crime Northwood store santry the attitude of this woman who knows me was unbelievable screaming at me cos I'd no receipt .. haven't got a receipt cos it was bought months ago had this tin over so said I'd try I understand no receipt but I'm a regular and it's the attitude of this woman like there is a nice way to say it nobody like to be shouted at lucky no one else was around . usually I let things go .but on this occasion I really felt like what the hell was this ..this woman I believe know s my sister ... customer care needed ...there are nice staff in this store like the small woman who does the flowers she knows her stuff and Keith the caretaker guy Alli but this woman is so rude ..I really got a impression she did nt like me or what I was asking I'm mean the shop is closing down no need for this with a regular customer

Got a kitchen from Homebase delivered recently and the quality and customer service was unparalleled. I would highly recommended Homebase kitchens and Thomas, to anyone who is looking for a good quality kitchen at a low price. He also was very helpful in

Fantastic customer service today in the Waterford branch .. Exellent help from Patricia helping me choose my new kitchen sink and tap . Customer service like this will bring me back . I live in wexford but will definitely go back next time im refurbishing.