Homebase Reviews 

The staff at homebase portlaoise are so friendly and helpful,I am shopping here for over 14 yrs and I always enjoy my trip to this DIY store, love the garden centre and the kitchens are stunning
And you can always grab a bargain

Customer service for online sales is terrible, very rude and unhelpful. Stuff received damaged but still no refund or replacement a month later. Avoid!!

I have to write a review for Homebase Portlaoise, the staff are great & treat you more like friends than customers, Claire, Ger, Colin & Joanne & the rest of the crew do a great job, always great bargains in store as well, we enjoy our shopping trips there.

If you think these kitchens are good value. Do not bother. They look well if you can get them made from the designs. The customer service is terrible, delivery service is terrible and the amount of parts we had missing was not acceptable. Wrong size units, late deliveries 6 weeks to get the missing parts. Lets just say I am going through the small claims court. Once again just don't bother go anywhere else

Two things to bring up:

1. Last week was yet another time when I purchased an item from HomeBase paying full price for a brand new product only to bring it home and realize that was I got was clearly a customer return. Packaging ripped up inside, greasy bits, missing screws etc.

2. The Lucy spotlights have a design issue - fitting the bulbs in is close to impossible. There are feedbacks on HomeBase website related to the same - I wish I read these prior to purchase.

Never again Homebase.

I never complain about bad customer service but I am very disappointed with the lack of service and bad attitude I experienced today from all the checkout staff working in homebase northwood santry I joined a long queue and waited to be served and just as I came to the counter the young child behind the counter walked off and while say he was closed I was left standing and felt very embarrassed i then decided to walk over and join another long queue and just as I got to the queue a very arrogant and rude women started shouting saying that another till had opened as I went to walk over to be served the same arrogant rude woman preceeded to usher a customer who was behind me over in front of me and I was left standing embarrassed again I said what is going on here and I was told that they are under staffed thats it I can honestly say I have never felt so embarrassed and frustrated while shopping in my life the attitude from every checkout staff member is absolutely shocking very rude very unprofessional very cheeky

If you need help with your new kitchen go and see Daniel Millett at the homebase worcester branch , Amazing ideas ,so nice to find someone with a genuine passion for their job , friendly , helpful and very inspiring

I ordered a two hundred pound dehumidifier on 27/123 to be delivered on 28/1/23, it was not delivered rang the store no help at all, just rang customer service to be told it will be delivered 31/1/23, very blase attitude said there is some problem with deliveries as I pointed out that's not my problem but it would have been polite to inform me of this they have my phone number,also six pound delivery charge if bought in store but free delivery if bought on line if spend is over one hundred pounds,WHY,needless to say my last purchase with homebase and other outlets charging 50 pounds less.adios homebase.