STAFF ARE BULLIES Ever since Dorcas left, new staff are narcissistic bullies. Neglect tenants who struggle with Mental Health & Suicidal Tendencies. I notice racial discrimination from one... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technolo... Toon meer
Bedrijf heeft geantwoord
My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him t... Toon meer
Bedrijf heeft geantwoord
Дуже приємне спілкування з Ріс. Все повідомив допоміг, навіть вирішив проблему з перекладом мови. ВІДПОВІВ НА ВСІ ЗАПИТАННЯ . ДАВ БЕЗЦІННІ ПОРАДИ. Дякую. Це більш приємне спілкування ніж 30... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Contactgegevens
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Verenigd Koninkrijk
- 0345 141 4663
- homegroup.org.uk
4,1
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4K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything was handled really well
Everything was handled really well. It was straight forward chat
27 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hello Helen
Thank you for stopping by and leaving a great review I am glad you felt the chat was straight forwad and handled well.
Take care
Stephenie
Very fast and nice and easy
Very fast and nice and easy. Thank you
27 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hello Nick
Thank you for taking the time to feed your review back and i am glad you got sorted in a fast and easy way.
Thank you
Stephenie
Gavin larkin was very helpful and very…
Gavin larkin was very helpful and very polite thank you for chasing my questions up for me its much appreciated.
27 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hello Vicky
Thank you for leaving a kind review about Gavin we appreciate all feedback and will pass this to him. I am glad he was very helpful and polite.
Kind regards
Stephenie
I was so happy to chatting with her
24 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hello
Thank you for stopping by and leaving a great review i am so glad you had a chatty advisor.
Kind regards
Stephenie
Antwoord van Home Group
Hello June
Thanks for stopping by and leaving us 5* i am glad Gavin was able to be of help for you. This will be passed on.
Kind regards
Stephenie
asked for repair for lift but …
asked for repair for lift but didnt ask what was wrong with lift just put in the repair so told him what was wrong he said he would add it to repair man
24 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hello June
Sorry to hear this we should always ask what the issue so we can put a repair in. I will feed this back but thank you for leaving a review for us.
Kind regards
Stephenie
Great communication all outstanding…
Great communication all outstanding repairs updated
23 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Mrs Wood,
Thank you for taking the time to leave this great review.
We are very happy to hear the communication was great and you have managed to get your outstanding repairs updated.
Thanks,
Reece
The person I chatted with was very…
The person I chatted with was very helpful and polite,and thats why I've given 5 stars
The overall service from the housing association i would only score 2 stars
21 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Tracy,
Thank you for your feedback. We’re glad the colleague you chatted with was helpful and polite.
Thanks,
Reece
quick and to the point
quick and to the point, asked for my rent amounts had help in no time
17 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Anthony,
Thanks for your 5⭐ review!
We’re glad we could help quickly and get the information you needed.
Thanks,
Reece
Antwoord van Home Group
Hi Sharon,
Thanks for the 5⭐ review.
We’re glad to hear that you found the service quick and easy.
Thanks,
Reece
Antwoord van Home Group
Hi Linda,
Thank you for taking the time to leave us a great 5⭐ review.
Thanks,
Reece
Thanks Clyde for all your help much…
Thanks Clyde for all your help much appreciated
15 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi,
Thank you for the great 5⭐ review!
We make sure the feedback is passed on to Clyde.
Thanks,
Reece
Clyde was very helpful and gave me alot…
Clyde was very helpful and gave me alot of information and help today
15 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Natalie,
Thank you for your great 5⭐ review!
We will ensure this reaches Clyde.
Thanks,
Reece
Quick wait time to get through to talk…
Quick wait time to get through to talk to someone and problem was solved fast
13 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hello Amy
Kind of you to stop by and leave a 5* review I am so glad you got your issue resolved in the fastest time and got through to someone quick.
Kind regards
Steph
Gavin was very knowledgeable and…
Gavin was very knowledgeable and thorough
10 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hello Jo
Thank you for stopping and leaving a 5* review for us i am glad Gavin was of help to you, I will be sure to pass this on
Kind regards
Stephenie
Very quick response very helpful
10 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hello Ann
Thank you for stopping by and leaving a great review i am so glad we were quick and helpful for you.
Kind regards
Stephenie
Antwoord van Home Group
Hi Lauren,
Thank you so much for leaving us a great 5⭐ review.
We are very glad to hear you had a positive experience with us.
Kind regards,
Reece
Live chat was great
Live chat was great. Got connected fast, and problem solved fast too.
9 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Melissa,
Thank you so much for taking the time to leave us a 5⭐ review!
We’re really glad to hear you had a great experience using our live chat.
Please do not hesitate to reach out if you need us again.
Kind Regards,
Reece
Very quickly answered and got to the…
Very quickly answered and got to the point straightaway, thanks.
7 april 2026
Review zonder uitnodiging
Antwoord van Home Group
Hello Mr Nicholas
Thank you for another 5* review we are glad you feel you got your answer quickly and efficiently and our team were helpful
thanks again
stephenie
Antwoord van Home Group
Hello Charlotte
Thank you for taking the time to stop by and leave a review we are grateful you got the help needed.
Kind regards
Stephenie
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