Home Group Reviews 

Very helpful and very polite and answered very quickly

Prompt response to my query and Adriel the agent sent me a link to the information I needed. I'm impressed with the support line and everything was sorted within 5 minutes.

Great response time and very helpful and accommodating service.

This is the third time I have contacted Homegroup with the same issue. No action on first email to Customer Services, I was told they had no record! Second a live chat where I was informed someone would be in touch within 5 working days which didn't happen. Today I am told it has been escalated and someone will be in touch within 24 hours. If that doesn't happen it will be escalated further! Not happy

Clyde was very helpful and polite and helped me understand regarding my questions i asked about

Can't arrange a major safety repair unless someone over 18 is available with in the next 6 hours. No provision at all for people who have to work and have children and no support network. Just awfully also wait over an hour on their so called fastest way to contact them.

Nice polite staff and a solution there and then.

Yvonne was who I spoke to today, she handled my query in a polite and informative manner and has forwarded my question to the relevant team

I chatted with Yvonne re a Morgan Sindall repair. Yvonne was very efficient and actually called Morgan Sindall and reassured me that the engineer was on his way but was just delayed.
It was a pleasure, talking/typing with her.

Staff on the online chat are helpful and very polite

I was talking with Joanne today and was fantastic that she sorted all my needs out.She was very professional at what she was doing.Thank you Joanne your help was very much appreciated.

Absolute cowboy outfit. Unprofessional. Drivers parking in high street disabled bays and abandoning their van. Theydon Bois high street. Plenty of parking less than 100 yards away. Lazy and incompetent
Van registration no. DY25 HWL
Their main line initially refused to put me through to complaints department. And after over 30 mins on hold eventually spoke to someone who didn’t seem to take things seriously. Even suggesting maybe they needed an ambulance. This is a company that can not be trusted to do the right thing and should be avoided where ever possible. If they don’t care about disabled people. They will not care about you.

Update. Just got a trust pilot email stating this company wants more info or my review will be taken down. Link clicked and no additional info requested. If they wanted to talk they should have had someone competent answering the phones and taking complaints seriously.
Again. Cowboy outfit. Unprofessional jokers.

Reply to their reply.

I don’t have an account. I’m a member of the public. I called a couple of times and was met with unhelpful and incompetent members of staff who had no interest in helping escalate the situation just make poor excuses as to why your staff were parked in a disabled bay. Phot proof with. Vehicle reg clearly visible.
Why would I call you now when you couldn’t be bothered to deal with it the first two times?

Living in a Home Group property has been a deeply distressing experience. Their persistent negligence regarding financial errors and their dismissive attitude toward safety concerns have caused me significant personal distress, leading to multiple breakdowns.
​1. Financial Negligence (4-Year Business Bill Error)
​For over four years, I was left to pay gas and electric bills that were incorrectly registered to a business account. This was a clear administrative failure that placed an unfair financial burden on me. Throughout this entire period, Home Group did absolutely nothing to help rectify the situation or provide an explanation, leaving me to handle a complex corporate billing issue as a residential tenant.
​2. Failure to Act on Complaints
​When I reached out for help regarding the behavior of another individual, my concerns were completely ignored. Rather than taking action to ensure my safety or peace of mind, Home Group’s response was patronizing and heartless. I was told to "stop complaining and get on with my life," showing a total lack of empathy and a failure to follow basic safeguarding procedures.
​3. Significant Mental Health Impact
​The combination of being ignored and the constant stress of the unresolved utility issues has had a devastating effect on my health. The pressure and frustration caused by Home Group’s incompetence have caused me to have several breakdowns. A housing association should provide security, yet Home Group’s management style has been a direct source of trauma and instability.
​Final Verdict
​Home Group has proven they have no regard for the people living in their homes. Their "support" is non-existent, and their dismissive treatment of tenants is appalling. I would strongly advise anyone to avoid this provider if they value their mental well-being and financial security.

I made a repairs with live chat spoke to a lovely member of staff that helped with everything very quickly.

Gavin was very helpful and friendly and very professional he's was very polite too

Gavin looked into my enquiry and was helpful.

Clyde was great extremly helpful would recommend and use again

Reece assisted me with finding that a repair had not been picked up but he sorted it and everything is done and hopefully I will have hot water in 6 hours

My experience with Reece on live chat was very helpful, and dealt with fast & efficiently. I appreciated that.
Thank you.