Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Toon meer
Bedrijf heeft geantwoord
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My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Toon meer
Bedrijf heeft geantwoord
The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Contactgegevens
Queen Street 24, M2 5HX, Manchester, Verenigd Koninkrijk
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,7
Uitstekend
1K reviews
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Phone answered after 3 rings
Phone answered after 3 rings, choices very simple, answered again within 3 rings,appointment made,received text confirming appointment,engineer called 20 minutes before arrival. Completed repair efficiently and explained how the problem occurred and what he did to resolve. Excellent service.
22 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Engineer very friendly and professional…
Engineer very friendly and professional his name is Kevin
22 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Very happy customer
22 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
The engineer had a very friendly…
The engineer had a very friendly approachable manner.
He was very polite in his dealings with me and gave me a very good synopsis in regard to what he found in his inspection and service visit.
a credit to the company
22 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home rescue 360
engineer waa good
21 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
Engineer was very professional and…
Engineer was very professional and polite
21 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
Very polite quick and thorough gentleman
21 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
Very polite and professional service
21 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
100% quality work
21 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
Great service and very polite gentleman
15 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Rescue 360
Good customer service and easy process…
Good customer service and easy process with booking and the engineer calling prior to the appointment.
13 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Everything good engineer excellent…
Everything good engineer excellent everything explained
12 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home Rescue
Boiler Service
Our Engineer (Joy) produced his ID at the door to my wife, he was very pleasant and put cover shoes on as soon as he came through the door, he thoroughly checked the boiler and gas meter.
8 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear Mick,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Joy's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
Great friendly service
1 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The engineer was polite and respectful…
The engineer was polite and respectful and respected my property very clean worker. A asset to your company
1 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear Carol,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Very polite and professional engineer
Very polite and professional engineer, had great respect for my property, very knowledgeable .
1 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Very happy with everything
1 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home response 360
Polite friendly
1 juni 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
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