Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Toon meer
Bedrijf heeft geantwoord
The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Contactgegevens
Queen Street 24, M2 5HX, Manchester, Verenigd Koninkrijk
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,7
Uitstekend
1K reviews
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Excellent Engineer
30 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home response 360 customer.
Kind Regards,
Home response 360
The engineer was absolutely brilliant
The engineer was absolutely brilliant
Polite , knowledgeable, very thorough,
Definitely recommend
30 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home response 360 customer.
Kind Regards,
Home response 360
Engineer was friendly and polite
Engineer was friendly and polite. Left place tidy
26 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home response 360 customer.
Kind Regards,
Home response 360
Excellent service by home response 360
Excellent service by home response 360. They sent an engineer out within 24 hours to sort my boiler out and restore my heating and hot water as there was a component missing from the boiler. The customer service team over the phone were amazing and sorted my problem straight away
25 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear Antonio,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home response 360 customer.
Kind Regards,
Home response 360
Boiler service
I have my boiler serviced every year, so it’s a chance to ask the engineer all possible questions. The engineer was competent and polite
24 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Very professional and experienced…
Very professional and experienced engineer. Diagnosed fault straight away and resolved the problem. Highly recommended cove.
24 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
First-class team
The staff are friendly and really polite when ringing to make your service appointment.
The engineer Scott was very professional and mindful of our home. He explained everything to us he was a really nice gentleman
22 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear Lesley,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Scott's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Boiler Serviced. No Problems.
Job ref. 958500-1
Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took on board. Overall a good experience.
22 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
I have already left a review.
I have already left a review.
But to repeat, I was very happy with the way they handled my request. They informed me at every step and the Plumber who turned up was on time and very professional. I was very happy with his work and he said I could call back if there was any problem later, but that he was confident that the problem was solved.
21 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hello,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Engineer attended promptly
Engineer attended promptly. He was polite and helpful.
18 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hello,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Antwoord van HOME RESPONSE 360
Dear,
We are so grateful for your kind words. Thanks for sharing your review with us and the community
Kind Regards,
Home Response 360
Wayne was fantastic
Wayne was fantastic. He was polite, quick and explained everything
18 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear Tom,
We are so grateful for your kind words. Thanks for sharing your review with us and the community
Kind Regards,
Home Response 360
very easy to arrange annual boiler service
very easy to arrange annual boiler service via e mail sent to me.
the engineer who came was very friendly but professional at the same time
would recommend
16 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The engineer was courteous and polite
The engineer was courteous and polite. He rang prior to the appointment and wore shoe covers. He left the area tidy
11 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Fantastic service
The engineer arrived on time and was very polite and helpful. He left the place spotlessly clean and made sure I knew exactly what he had done. I really cannot fault the service he provided. I would highly recommend him.
11 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Home Rescue supported my boiler service…
Home Rescue supported my boiler service and did a good job at calling and arranging the service. The inspector did the job quickly and easily and called ahead of time to ensure I was in.
11 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
The engineer was really pleasant and…
The engineer was really pleasant and was very efficient. He was the same engineer as last year.
11 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Leak on WC cistern
Engineer kept me informed when on the way and was on time very knowledgeable very clean very impressed with workmanship job completed
4 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear Keith,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Good engineer
Good engineer. Very knowledgeable and polite. Really satisfied with the overall service
2 mei 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
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