Honestly, the easiest most seamless resolution I could have hoped for. We had a clogged drain in the kitchen sink and we were immediately connected with a local service who fixed the issue within a fe... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I appreciate the fact that someone takes my call right away and tries to locate a repair person even on a Sunday. The young man that came from WL plumbing was so nice so professional and so respectful... Toon meer
Bedrijf heeft geantwoord
My wife & I have owned three older homes (over 50 y/o) in SW Missouri. We’ve invested in HomeServe programs (inside plumbing, outside sewer, etc) on all of them of which we’ve had to use several tim... Toon meer
Bedrijf heeft geantwoord
We had our drain under the kitchen sink fixed. Unfortunately, it still had a small leak. Called up, requested help with it, so they came out again and put in a different pipe, etc. The service guys we... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Contactgegevens
45 Glover Avenue, 06850, Norwalk, Verenigde Staten
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Uitstekend
11K reviews
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Hot water tank quit working
Hot water tank quit working. 6 hours later plumber shows up n Sunday at 530pm
Lights pilot light "fixed" in 10 min.
Leaves . Pilot light out in an hour. Emergency switch for pilot light re started by husband .light out in 15 min
No hot water next morning
Call homeserve Monday
Tuesday hear back ... that plumber can't come til Thursday (no hot water for 5 days??) NOT ACCEPTABLE!
HOMESERVE agreed and sends new plumber(surprise we need new hot water tank). Before installing while here says we are over our 1000$ limit and will owe 233$ out of pocket. Double service charge because we didn't stay with original plumber!! We said 5 days no hot water unacceptable for 5 days ! Home serve sent 2nd plumber!! We have every service they provide thru Duquesne light and have had for at least 15 years! This is what we get after thousands of dollars invested in this money saving insurance?
And try to talk to someone above customer service! NOT HAPPENING!
I tell everyone about how great this protection is... NO MORE
5 mei 2026
Antwoord van HomeServe USA
We appreciate your feedback and regret to hear about the issues you experienced with the hot water tank and subsequent service delays. We're sorry the initial repair was unsuccessful and for the inconvenience of the extended wait time. We'll review your case regarding the service charge and internal communication.
Easy to get in touch with you and…
Easy to get in touch with you and request a repair person
5 mei 2026
Antwoord van HomeServe USA
We appreciate the positive feedback; we are so glad getting in touch and requesting a repair person was easy.
Antwoord van HomeServe USA
We're happy you received great service from our tech! We appreciate your positive feedback and thank you for your time!
Antwoord van HomeServe USA
We appreciate the positive feedback; we are so glad they were prompt and professional for you!
He was very helpful in explaining the…
He was very helpful in explaining the situation and got it all fixed.
5 mei 2026
Antwoord van HomeServe USA
We appreciate your positive feedback! We're so glad the situation was explained well and resolved effectively for you.
Antwoord van HomeServe USA
Thank you for your positive feedback!
Quality & Value....
Great Service Quality from start to finish from Home Serve & Total Plumbing Co......And EXCEPTIONAL plumbers like Iran & Seth make the entire job feel like a breeze....
5 mei 2026
Antwoord van HomeServe USA
We're happy to hear that you had such a positive experience with our service and the plumbers. We appreciate you taking the time to share your feedback!
Antwoord van HomeServe USA
Thank you for your positive feedback!
My Service Request and Repair were handled Expeditiously
The agent who handled my telephone service request was excellent and the time of assigning a contractor to the contractor’s initial visit to diagnose the gas line issue was one day. HomeServe’s approval was granted quickly after the diagnosis and the repair was completed within two days.
4 mei 2026
Antwoord van HomeServe USA
We're happy to hear that the service request was handled excellently and the contractor addressed the gas line issue quickly. We appreciate your positive feedback and are glad the repair was completed promptly.
Good communication
Good communication, arrived earlier than schedule which was ok with us), resolved the problem efficiently, explaining clearly what caused the needed repair.
3 mei 2026
Antwoord van HomeServe USA
We're happy to hear that you experienced good communication and that the problem was resolved efficiently. We appreciate you taking the time to acknowledge the clear explanation!
Helpful and professional
The guy who came was professional and work quick. He did a good job in short time.
3 mei 2026
Antwoord van HomeServe USA
We appreciate you sharing your feedback. We're happy to hear that the technician was professional and worked quickly, doing a good job in a short time.
Not trustworthy
3rd request for service and today I find out I need a new furnace. Bandaid repairs prior to avoid replacement. I should have been told about this during my first request for service. Why weren’t these problems of corrosion and mold identified the first time?
4 mei 2026
Antwoord van HomeServe USA
We appreciate you bringing this to our attention. We regret that the repeated service requests did not resolve the issue and that the corrosion and mold weren't identified sooner. We'll review your service history to learn from this.
HomeServe has always done a good job…
HomeServe has always done a good job for me. Always friendly & they get right on the job when I call them. I have always been satisfied with them.
4 mei 2026
Antwoord van HomeServe USA
We're happy to hear that we've always done a good job for you! It's great to know that you find us friendly and that we address your needs promptly. We appreciate your satisfaction!
they arrived on time completed the task…
they arrived on time completed the task that solved the problem.
2 mei 2026
Antwoord van HomeServe USA
We're happy to hear that our team arrived punctually and effectively resolved the issue. We appreciate your positive feedback and your time!
The service was quick and efficient.
4 mei 2026
Antwoord van HomeServe USA
We appreciate you sharing; we are so glad our service was quick and efficient for you!
This a same problem for the past six…
This a same problem for the past six months. However, HomesServse did not really try to solve the main issue but just accepting for the claim for two weeks later
4 mei 2026
Antwoord van HomeServe USA
We regret that you've experienced this issue for six months and that our service didn't meet your expectations. We appreciate your feedback and we'll investigate.
Fast service / Professionalize and the…
Fast service / Professionalize and the problem was solved in one visit . Great job!!!!!
Thank you for being there for help I needed to know that I can rely on Overly they were GREAT ! Thank you
4 mei 2026
Antwoord van HomeServe USA
We're happy to hear that our service was fast, professional, and effective in resolving the issue during a single visit. We appreciate you acknowledging our reliability and are grateful for your kind words!
Antwoord van HomeServe USA
We appreciate your positive feedback and are happy our team provided professional service and a quick diagnosis. Thank you!
Antwoord van HomeServe USA
We appreciate your awesome feedback and are so glad you were happy with our services!
Antwoord van HomeServe USA
We appreciate you sharing; we are so glad you have found our service fast, friendly, and effective so far!
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