Horsepower Motor Centre Reviews 

1.237
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Customer service excellent, Danny was very helpful and made buying our car easy. Felt at ease and was made very welcome highly recommend impressive service from start to finish helped us through the w... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve been going to Horsepower for several years now. Always a great experience and real value for money service. I recently had my Volvo and my son’s Yaris serviced. They keep you informed throughout... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

4 stars out of 5. This would of been 5 stars out of 5 had the vehicle i purchased had not lose side skirt trim hanging griding noise over speed bumps slowly, upon leaving, and EML light on literally f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My husband and I have used Horsepower for over a decade now. Whether it is for repairs, general servicing, or MOTs, they are always fantastic on price, efficient with the work, and keep you update... Toon meer

Bedrijf heeft geantwoord

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4,5

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1K reviews

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4,5

Alle reviews

(1.237)

131 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Car video explanation was a nice touch.

Happy with the service I received here. What really stood out was the transparency. They recorded a video underneath the car, pointing out a few things they’d noticed and explaining what was good and what needed attention.

It was great to actually see what they were talking about rather than just being told about it.

24 augustus 2026
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Antwoord van Horsepower Motor Centre

Hello Dane,

Thank you for the kind words. The videos are there so you can see exactly what we can see, rather than just take our word for it, so it is great to hear it made a difference.

From all the team @ Horsepower ☺️

Beoordeeld met 5 van de 5 sterren

Fantastic service by Horsepower!

My car broke down on the M25 and could not be repaired in situ. I needed the car to be taken by the AA back to Tonbridge and Horsepower said they would take it. It arrived late on a Friday, they looked at it on Monday and the part was ordered, it arrived on Tuesday and I had my car back on Wednesday. Brilliant service and I was extremely grateful!

19 augustus 2026
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Antwoord van Horsepower Motor Centre

Hi Nigel,

Thank you for the great review. A breakdown on the M25 is nobody's idea of fun, so we are glad we could take the car in at short notice, get the part ordered and have you back on the road quickly.

From all the team @ Horsepower ☺️

Beoordeeld met 5 van de 5 sterren

Friendly and Professional Service

I have used Horsepower services twice recently. On both occassions, they were polite and professional. I would be happy to use their services again in the future.

17 augustus 2026
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Antwoord van Horsepower Motor Centre

Hello Mr Bennett,

Thank you for the kind review. Good to know we were polite and professional on both visits, and we look forward to seeing you again.

From all the team @ Horsepower ☺️

Beoordeeld met 5 van de 5 sterren

Excellent friendly helpful service as…

Excellent friendly helpful service as usual

22 juli 2026
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Antwoord van Horsepower Motor Centre

Hi Sharon,

Thank you for the lovely review. It is always good to hear the service was friendly and helpful, and knowing this is your usual experience with us means a lot, as looking after our returning customers properly is exactly what we aim for.

We look forward to seeing you again next time.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren

Did the job in the Time they said they…

Did the job in the Time they said they would

13 augustus 2026
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Antwoord van Horsepower Motor Centre

Hi there,

Thank you for taking the time to leave a review. We are really pleased the job was completed within the time we quoted, that is exactly what we aim for.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren
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Antwoord van Horsepower Motor Centre

Hello Christina,

Thank you so much for your kind words. It means a lot to hear the team came across as warm as well as providing excellent service, that balance is important to us.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren

Great service, yet again!

We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower made the process very easy. Many thanks for some wonderful customer service.

3 augustus 2026
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Antwoord van Horsepower Motor Centre

Thank you for the review, Mr Hartley.

It means a great deal that you have stayed with us over so many years, and we were delighted to look after you again with the recent Mercedes purchase. It is a stunning car and we are pleased the whole process felt easy from start to finish.

Enjoy every mile, and we look forward to seeing you again.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren
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Antwoord van Horsepower Motor Centre

Hello Margaret

Thank you for the lovely words. Our staff will be really pleased to hear that they came across as caring, as looking after our customers properly is what matters most to us.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren

I have been going to Horsepower for…

I have been going to Horsepower for years and would not go anywhere else. So efficient, polite, honest, and reasonable what more could I possibly want especially as I am now not far off 80!! They are so accommodating.

3 augustus 2026
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Antwoord van Horsepower Motor Centre

Good morning Ann

Thank you for such a warm review and for your loyalty over so many years. Knowing that you find us efficient, honest and accommodating is exactly what we hope for, and we will always do our best to keep things easy for you.

We look forward to seeing you again.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren

Excellent value

Excellent value, service and communication.

30 juli 2026
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Antwoord van Horsepower Motor Centre

Hi Stephen

Thank you for the five stars. Value, service and clear communication are the three things we work hardest on, so it is good to know all three hit the mark.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren

The service was great

The service was great. Made it very easy to get the car, very affordable and it's great car for its age

3 augustus 2026
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Antwoord van Horsepower Motor Centre

Thank you for the review

We are glad that getting the car sorted was straightforward and that it is proving to be a good buy for its age. That is exactly what we aim for.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren

Excellent service from the whole team

I’ve been using Horsepower for many years and they always provide excellent service when buying a vehicle or servicing
I dropped in with a small trailer tyre to be repaired urgently late one afternoon and was so pleased they sorted the issue so I could continue my work
Thanks to the whole team

30 juli 2026
Review zonder uitnodiging
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Antwoord van Horsepower Motor Centre

Good afternoon Mr Speight

Thank you for staying with us over so many years, for both vehicle purchases and servicing. We were glad to get that trailer tyre sorted quickly for you late in the day so you could carry on working.

Thanks again for the kind words about the whole team.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren

Very friendly and helpful

Very friendly and helpful. Fantastic service.

30 juli 2026
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Antwoord van Horsepower Motor Centre

Hi there

Thank you for the five star review. Friendly and helpful is what we aim for every time, so it is great to hear we got it right.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren

Great staff

perfect people, quick and fully professional service

20 juli 2026
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Antwoord van Horsepower Motor Centre

Thank you for the review Pawel

We are pleased you found the service quick and professional. That feedback is much appreciated.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren
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Antwoord van Horsepower Motor Centre

Hi Mark,
Thank you for the kind rating and for taking the time to leave a review.
It is great to hear the car is still going strong. We really appreciate your continued support.
From all the team @ Horsepower 😊

Beoordeeld met 2 van de 5 sterren

I don’t like the fact that I wasn’t…

I don’t like the fact that I wasn’t refunded my deposit when I wanted to change my mind about buying that particular car. I actually changed my mind because the car was old now I can’t afford the insurance on it.

13 juli 2026
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Antwoord van Horsepower Motor Centre

Hello Desola,
Thank you for your feedback, and we are sorry to hear you were left with this impression.
We would like to gently clarify what happened, as the situation was a little different. The £500 was paid separately to us so that Jason could search for a car to match your needs, rather than being a deposit against a specific vehicle. As we were unable to find a car that suited your requirements, that £500 has since been refunded to you in full. If anything remains unclear or you have any further questions, please do get in touch with us directly on 01732 357182 and we will be happy to talk it through.
We actively encourage all feedback, positive and negative, as it helps keep a balanced and transparent picture of our business.
From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren

Danny was very helpful and we found a…

Danny was very helpful and we found a car we were very happy with. We've got a warranty too which gives us added peace of mind.

13 juli 2026
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Antwoord van Horsepower Motor Centre

Good afternoon Laura,
Thank you so much for the lovely review.
We are delighted that Danny was so helpful and that you found a car you are really happy with. It is great to know the warranty gives you that added peace of mind too. Enjoy the new car.
From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren

Excellent garage, worth more than 5 stars.

We have been visiting Horsepower for a few years, for MOT and Service and any other work required. We drive 43 miles especially to Horsepower, definitely worth the distance. Horsepower is extremely welcoming, we have built up a lovely relationship with the staff, Duncan and Danny are outstanding and go above and beyond. Horsepower have excellent 5 Star+ mechanics, would not trust any other garage with our car, which we originally purchased from Horsepower a few years ago & Danny really looked after us. We cannot emphasise enough in words to express how excellent the staff are at Horsepower and its always a pleasure to visit. Anyone who is looking for a excellent garage then look no further, we highly recommend Horsepower. Worth any distance. The staff are just amazing and its always great to see Duncan and Danny for a chat and catch up. Horsepower have a very comfortable waiting area, TV, staff offering coffee, we are very well cared for and make us feel very special. Its not like any other ordinary garage, Horsepower is extra special. Duncan is very reliable and works hard to keep his customers happy, excellent at his work, Duncan is responsible for all the MOT & Service bookings and much more and does any excellent job.

13 juli 2026
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Antwoord van Horsepower Motor Centre

Thank you for the wonderful review, Sally.

Travelling 43 miles to visit us is going above and beyond, and we are genuinely touched that you trust us with your car after buying it from us a few years ago. Duncan, Danny and the whole team think the world of customers like you.

We are really glad you enjoy the welcome, the catch ups and the comfortable waiting area. It is always a pleasure to see you.

From all the team @ Horsepower 😊

Beoordeeld met 4 van de 5 sterren

Thanks for the help with my new car

Thanks for the help with my new car. Good to know that they care about there customers

6 juli 2026
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Antwoord van Horsepower Motor Centre

Hi David,

Thank you for the review. We are pleased we could help with your new car, and caring about our customers is exactly what we aim for.

Enjoy the new car, and we look forward to seeing you again.

From all the team @ Horsepower 😊

Beoordeeld met 5 van de 5 sterren

Excellent service with great…

Excellent service with great communication. Thanks

3 juli 2026
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Antwoord van Horsepower Motor Centre

Hello David,

Thank you for the kind feedback. Clear communication is something we work hard at, so it is great to hear it made a difference.

From all the team @ Horsepower 😊

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