Darren Marsh. Has been awesome. He helped me resolve all my site issues. Hostking has great support. Thanks Darren
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Lees wat reviewers zeggen
You have lost touch with customer service. A query via email takes days before its responded to. You have to wait minimum 30-45mins to get a response from a webchat especially if its a billing query.... Toon meer
Bedrijf heeft geantwoord
Thanks to Hostking, the service is exceptional they assisted with my database tables. Struggled for 2 weeks they helped me resolve my issues in minutes. Super service and great hosting provider.
Marcelino has been the best and most friendly support I have had over the years. His tone and work etiquette are excellent, and he deserves a promotion to manager to share his knowledge with the rest... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For more than 15 years Hostking has been offering affordable web hosting services to individuals worldwide. It's a web hosting provider with a focus on affordable, fast and stable WordPress-optimized web hosting platform. People needing a website can signup with Hostking and on certain plans receive a free website design by our web developers. ------------------------------------ Choose Hostking if you are looking for: - Affordable Web Hosting - LiteSpeed for 4X faster websites - One-click WordPress installation - 99.9% Uptime guarantee - Premium customer support
Contactgegevens
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, 00000, Sharjah, Verenigde Arabische Emiraten
- +27878020155
- info@hostking.host
- hostking.host
4,4
Uitstekend
564 reviews
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Support staff are awesome!
The technical support staff who are knowledgeable and always helped me out of a tricky problem.
18 juli 2024
Review zonder uitnodiging
Great service
Great service! Been with Host king for years, always willing to go the extra mile which I truly appreciate
24 juli 2024
Review zonder uitnodiging
Great service
Response was fast and they helped resolve my issue even after hours.
23 juli 2024
Review zonder uitnodiging
Excellent
The swift response anytime I have any challenge is super and I really appreciate
23 juli 2024
Review zonder uitnodiging
Moving all our sites to Hostking!
Moving all our sites to Hostking!
As web developers, we have decided to move all our client sites to Hostking. The support is absolutely out of this world. Their direct chat function means that issues are sorted in minutes, not days. Even if it is ID-10-T errors that we caused. I can not praise their support. Enough. Thanks Darren and the team. You are the best.
23 juli 2024
Review zonder uitnodiging
I recommend Hostking
I recommend Hosting based on my experience with them. They are simply the best.
23 juli 2024
Review zonder uitnodiging
Awesome Customer Service
They have excellent and fast customer service. Their user experience is brilliant!
10 juli 2024
Review zonder uitnodiging
Fast service is what I appreciate
Fast service is what I appreciate. Professional company and never any problems.
19 juli 2024
Review zonder uitnodiging
Good Service
Services made simple. My request was handled swiftly and without difficulty. Hosting plans are affordable too.
15 juli 2024
Review zonder uitnodiging
I’ve been trying to communicate for…
I’ve been trying to communicate for help since yesterday at 20:00 via WhatsApp no response. I tried to send and email also no response
22 juli 2024
Review zonder uitnodiging
Antwoord van Hostking
Hi, We did paste a status page notice on our website regarding Whatsapp notifications as per: https://my.hostking.host/serverstatus.php
Kindly come onto our website for support and we will gladly assist you as we have other forms of communication.
We apologize for inconvenience caused.
Terrible back then. Even worse now
Was a customer many years back.
See I forgot one domain behind.
Will move it away asap.
Payment gateways do not work. Paypal not available. Payfast says that I need to pay for an invoice before I can add a card which is what I am trying to do.
Then they bill vat as a line item instead of at the bottom of the invoice (After the fact. Original invoice does not have VAT added to it)
Very unprofessional. Fail to see how they are still in business with their dodgy ways and lack of testing before deploying
22 juli 2024
Review zonder uitnodiging
Antwoord van Hostking
Hi Anthony, Not sure why you state payment gateways do not work as we get payments daily and have thousands of customers using them across the globe. If you look at our other reviews and our rating we are doing exceptionally well and growing nicely. We understand we cannot please everyone especially the bigger we grow so we thank you for your comments and will strive to improve where we need to in the points you mention. We are also not the only host not offering Paypal, most do not due to Fraud and other issues related to it. This is why we went for Stripe which is one of the largest if not the best payment provider available. VAT is applicable to only certain countries. I see you are from South Africa so yes it is applicable there. The invoices related to that country we will look into. Thanks for your points.
Great support team
Great support team! Kudos to Johan for resolving an issue I've had with my emails for the past week. I will definitely recommend Hostking for hosting your websites.
17 juli 2024
Review zonder uitnodiging
Johan helped me tonight with an email…
Johan helped me tonight with an email problem that was quite difficult to sort out. He was excellent and professional. The support received was amazing. An asset to his company. Thank you again Johan.
***** 5 Star rating.
16 juli 2024
Review zonder uitnodiging
Extremely disappointed with Hostking's customer service
I have experienced unacceptably long response times to my support tickets, and on several occasions, they have not responded at all. This lack of support is incredibly frustrating and unprofessional.
*Update: Ticket (request to cancel Free host package) was sent on 12/07/2024 18:26 (GMT+7) but until now (14/07/2024), It was not resolved!
Another opinion is that instead of commenting, they should process customer ticket first, then respond to customer comments on other platforms, which is really unprofessional action of them!
13 juli 2024
Review zonder uitnodiging
Antwoord van Hostking
Hi, Sorry to hear about your experience. We usually respond to tickets within a few hours for more urgent issues live chat should always be used. Will get a consultant to investigate as I see we only have 3 tickets left in queue this morning. Also we notice the only customer with your name on our system is a Free Hosting user. Kindly note Free Hosting customers get limited support.
Nothing but good service
Nothing but good service, I have not a single bad thing to say about them, just pure awesome.
12 juli 2024
Review zonder uitnodiging
Thank You for HostKing!
30 juni 2024
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