The Hot Tub and Swim Spa Company Reviews 394

As usual arrived on time, Both engineers Very polite and got to work on finding my hotub leak. Took time to enquire any ideas from me on where it may be coming from. The worked very well and dismantled both ends to check for water. Eventually found two and possibly three places small leaks were dripping. Showed me where they were. Two O rings needed replacing . The opened side to ensure no others were visible ,none found . Leak fixed they put all side panels back, cleared up and asked if any other problems or chemicals needed. In all a very satisfactory visit, and left a happy customer with no leaks visible now! Thanks so much great job guys.

Another great hot tub service, thank you Brandon for your time talking me through the most effective way to use the chemicals and when they are needed. Always polite and knowledgeable. Well deserved 5 star review.

We have had our hot tub for five years and it gets cleaned and serviced every three months. Last week our service engineer was Brandon who cleaned and serviced our hot tub to make sure it carries on working perfectly and looks as good as new. Brandon was very thorough, friendly and courteous and left our property clean and tidy.

Tracey was a superstar. Love these guys ❤️

Had our quarterly hot tub service and Brandon was brilliant. Punctual , polite and helpful. Well done.

We have had regular servicing since purchasing our Hot tub 18 months ago.
It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last service we had Toby and Brandon. They are reliable, professional and super cheerful! Everything was left clean and tidy. Very happy with the service provided:)

First class experience with the installation guys. They arrived early, installed the hot tub with no dramas and Sean Law, the engineer then went through the whole set-up and maintenance regime with me, explaining everything clearly and enthusiastically.

It is refreshing to see people who enjoy their work!

Can't wait for the temperature of the water to warm up now so we can try it out!!

Serenity hot tub

So pleased with this item and cannot wait to try it out.

The service and Team have been excellent from ordering to delivery and installation

Would definitely recommend to family and friends

I purchased my Hot Tub from The Hot Tub and Swim Spa company some 12 years ago and have had it regularly serviced by them ever since. During that time a number of engineers have come to perform the quarterly service the most recent being Toby who was very pleasant, polite and got on with his job professionally without guidance.

Brandon came to drain down my swim spa as I am going to be unable to use it for now.
As ever the company has been accommodating, polite and flexible.
I have had my Swim spa for a few years and Brandon who is relatively new to the company, he was pleasant professional and I wish him well.
The company have always helped where needed and treat customers as individuals with individual needs.
I wish them all well in the future.
Mrs H Russell.

Kept informed of Sean’s arrival time issue was quickly identified and repaired quickly. As it was a small leak Sean took the time to wait and double check that repair had been successful- many thanks

Excellent experience from start to finish. After purchasing our swim spa and being impressed with the sales, installation, and aftercare, we signed up for the annual servicing contract — two years on, we’re still delighted.

Brandon recently completed our winter shutdown and was professional, knowledgeable, and left everything spotless.

Highly recommended.

Despite a freezing cold morning Brandon arrived on time and did a great job. Been with the company for a while and not been disappointed.

Brandon the service engineer arrived on Tuesday on time for the quarterly swim spa service. Super polite, very helpful and great customer service. Well done Brandon

Brandon arrived on time on a very cold morning to carry out a routine service, due to the very frosty conditions it took longer than normal as Brandon had to do a lot of the work manually. He was very courteous and made sure I was happy before leaving.
Highly recommended

I wanted to take a moment to share my wonderful experience with Sean, who recently installed a cover lifter on my hot tub. From start to finish, Sean was incredibly professional and efficient. They arrived on time, had all the necessary tools, and worked diligently to complete the installation.

Sean's attention to detail was impressive, ensuring everything was perfectly aligned and securely fastened. They also took the time to explain how to use the cover lifter properly and provided helpful maintenance tips to keep it in great condition. Their friendly and approachable demeanor made the entire process smooth and enjoyable.

I am extremely satisfied with the quality of work Sean provided and would highly recommend their services to anyone in need of hot tub installations. Thank you, Sean, for making this such a positive experience

Many thanks to Vinny Toby and Brandon for a job well done. Every aspect from removal of old non working tub to installation and commission of replacement went smoothly. If your thinking of a hot tub purchase would be happy to recommend to any buyer

We got excellent service from our technician sean who done an excellent job. I would recommend the company to anybody looking for a spa they are so friendly and easy to get on with .

Had our annual hot tub clean and shutdown done by Brandon. Very polite and professional job done. He took photos to show us everything he’d done and that all was ok. Very happy with the service.

We purchased a hot tub a few years ago and we have been using their maintenance, close down and opening service . We always have extremely polite and caring staff coming to our house , we particularly appreciate all the help from Toby, who was so professional and helpful. Thanks to all
the team , Gil, Sam and Tracy ! Much appreciated.