The Hot Tub and Swim Spa Company Reviews 398

We got excellent service from our technician sean who done an excellent job. I would recommend the company to anybody looking for a spa they are so friendly and easy to get on with .

Had our annual hot tub clean and shutdown done by Brandon. Very polite and professional job done. He took photos to show us everything he’d done and that all was ok. Very happy with the service.

We purchased a hot tub a few years ago and we have been using their maintenance, close down and opening service . We always have extremely polite and caring staff coming to our house , we particularly appreciate all the help from Toby, who was so professional and helpful. Thanks to all
the team , Gil, Sam and Tracy ! Much appreciated.

Had a full service on my spa this week. As always the team were very professional and tidy with their work. Swim Spa is looking brand new again! The aftercare since purchase has been outstanding.

Purchased a new home, inherited a hot tub no manuals left behind and no imstructions. Popped in gillingham branch spoke to Tracey E who was incredbile provided guidance and impeccable service. Purchased my checmicals and I am ready to go! With my chemical supplier for my new tub! Thank you tracey!

Super experience with your engineer Vinny for our service and close down last week. Gave some great advice and was able to answer a few questions I had as well. Great service

Great service from your engineer Vinny today. Quickly identified the issue and had us up and running again within 45 mins

Brandon came to do the annual service on the hot tub and was extremely patient and helpful gping over things with me.

Dropped over the house at 10:30 & by 8pm we were bubbling in the tub of the hots. A brilliant all round experience with the team wanting to involve you with the installation & being very responsive to any questions we had. We also had the company links to install electrics who were also excellent.

Amazing from start to finish.
Due to extremely bad arthritic joints, I felt that I needed a hydrotherapy hot-tub to help with pain relief whilst waiting for multiple joint replacements. Wherever I visited, salespeople didn't give me any confidence that their product was really suitable. Then we met Gil at The Hot Tub and Swim Spa Company and she explained everything very clearly about the Hydropool Signature hot tub and said it would be the perfect choice. She was absolutely spot on as withn 3 days of going in the hot-tub two of my joints have more mobility and whilst in the hydropool I have freedom of movement and I am completely pain free.

Ordering was straightforward, followed by a site visit and then the installation was completed by an excellent, professional team. We were shown in detail how to use and maintain the hot tub using the many different chemicals. Nothing was too much trouble.

Having been in pain and using 24 hr slow release morphine for a long while, it's an absolute godsend to go in the hydropool and feel relaxed, pain free. It has not only improved my physical health but my mental health too.
I can't thank the team enough.
Judi

Very Happy with our purchase, brilliant from start to finish. Would recommend to anyone thinking of buying a swim spa or hot tub

We met Sam at the showroom, and he put us all totally at ease, answering all questions, he's the most laid back salesman we've ever met !
We decided on a tub, and the timescale was decided on.
John came for the site survey, went through everything, and turned up to the minute on the commencement of Works.
He and his team were professional throughout and did a fantastic job.
Tracey answered all my additional questions being a needy new hot tub owner .
Mat turned up to set the hot tub up, ( what a nice guy), gave a detailed talk on the running of the tub, made sure my family were happy before he left.
I can't praise the people and the company enough.
Thank you everyone, and look forward to dealing with you for the maintenance

Another efficient and thorough service carried out by Joe. Everything was checked and cleaned meticulously and left tidy. Joe was courteous and answered all my questions confidently.

Had my Hydropool serviced by Vinny - top notch as always.

I recently had a hot tub fitted, and I couldn't be happier with the experience from start to finish. The team was professional, punctual, and clearly knew exactly what they were doing. They handled everything from site preparation to installation with care and precision, ensuring the setup was perfect and safe.

Communication was excellent throughout the process — they kept me updated on timelines, explained what to expect, and even gave me some great maintenance tips. The hot tub itself was up and running the same day, and they made sure everything was spotless before leaving.

Now that it's installed, it's been an absolute game-changer for relaxing after work. I highly recommend this service to anyone considering a hot tub — smooth, stress-free, and totally worth it!

Fantastic service and items great cashier highly recommend.

Found this company at Dobbies in Gillingham. EXCELLENT knowledge and some great advice regarding maintenance from Tracey.
Open 7 days a week which is a bonus!

Met Tracey today in Gillingham branch, very helpful and knowledgeable.

Very good service and everything in stock I wanted thank you

We recently enquired about installing a Tylo sauna and bespoke steam room in our bathroom. Christina Mantoura Gough was incredibly efficient, patient and honest with her advice, proposals and recommendations. Christina has a wealth of knowledge and is incredibly smart and passionate about the product range they sell, and very professional in the way she deals with clients. I would have no hesitation in recommending the Hot Tub and Swim Spa company whatsoever. Karen Stuart