I purchased the Regent Traditional Shower Set and the bath filler component has failed twice due to manufacturing defects. House of Enki replaced it once, but the new part failed within months.They ar... Toon meer
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Lees wat reviewers zeggen
After some research in trying to find a 12.5mm dia. flexible shower hose in 'gold' I was pleased to find one supplied by Enki, This was duly ordered online and received within 36hrs, a very efficient... Toon meer
I ordered a thermostatic bath/shower mixer tap about midday on Saturday and it arrived perhaps 175 miles away late Sunday morning. I’m pleased with the product and impressed with the speed of delive... Toon meer
I ordered some lovely brass taps in Oct last year. In this last week one of them was getting loose and I contacted the support team for advice. They were extremely quick in responding and helpful, giv... Toon meer
Bedrijfsgegevens
Over HOUSE OF ENKI
Geschreven door het bedrijf
We are proud to be a family-run business based in the UK, providing premium designer kitchen and bathroom furniture and fittings. Our wide range of high-quality, stylish products offers something for every taste at an affordable price and provides you with the ultimate choice in style, colour and design to help you create the bathroom of your dreams.
We are committed to selling high-quality bathroom and kitchen fittings at affordable prices. All of our products are superbly made by personally sourced suppliers. We offer excellent customer service, fast and reliable delivery and a direct and secure online shopping experience.
Contactgegevens
8 Swinbourne Drive, Springwood Industrial Estate, CM7 2YP, Braintree, Verenigd Koninkrijk
- 08000868793
- support@houseofenki.com
- houseofenki.com
3,0
Gemiddeld
451 reviews
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Really fast dispatch and delivery
Really fast dispatch and delivery, great value, great quality
11 maart 2023
Great stuff at reasonable prices
Great stuff at reasonable prices, saved a few £100 on a shower
1 maart 2023
Prompt delivery product appears to be…
Prompt delivery product appears to be of good quality (time will tell ).
Works perfectly on installation 13/03/23 hence review delay.Thanks for your excellent service
13 maart 2023
Beautiful products for great prices and…
Beautiful products for great prices and super fast delivery. Really impressed
13 maart 2023
I ordered my taps in the afternoon and…
I ordered my taps in the afternoon and they arrived the day after, excellent product and well packaged. Would def recommend
1 maart 2023
Product fit for purpose
Product fit for purpose, ease of transaction process, delivery as promised.
28 februari 2023
I got what I paid 4 it was good
28 februari 2023
Quick delivery well packaged to avoid…
Quick delivery well packaged to avoid damage exactly what needed as getting a 3/4inch top outlet elsewhere was hard to find also very well made unit and competitive price
25 februari 2023
Terrible customer service
Finally got a refund for a tap that was delivered to the wrong address. It was my fault for not properly checking the postcode on the autofill they have on their address form, but they will not take phone calls, only operate via text message, and refused to help at all with retrieving the package from the random address their courier had delivered it to. I was told, via text message, the olnly thing I could do was to drive to the address myself and ask for the tap. Luckily the person who took delivery was honest and contacted Enki to organise to return it to them. Only then did Enki offer me a refund. So from a customer service point of view, terrible. Won't be using them again.
23 februari 2023
Antwoord van HOUSE OF ENKI
Hello,
I am sorry to hear you are not happy with service provided by us.
Once order is delivered to shipping address which is provided to us at the checkout, we are very limited to what we can do in the circumstances at that stage.
Luckily the person who accepted delivery at the address realised the mistake and contacted us. We therefore were able to arrange a successful collection of the parcel and a refund was processed without any delays.
Once you contact us by chat or by e-mail we aim to respond as soon as possible (usually within 30mins to an hour and no longer than 24 hours). Once we have your case open please note that our team are working on a solution and will get back to you as soon we have additional information.
Once again apologies for any inconvenience caused.
Best wishes,
Sandra
Luxury shower
Excellent service, luxurious shower, looks and feels very high quality and good price. Standard delivery and received product next day!
10 februari 2023
Fantastic quality Tap with super quick…
Fantastic quality Tap with super quick delivery. Great price.
27 februari 2023
I was pleased with the product and its…
I was pleased with the product and its very quick delivery.
I was also very pleased that the package was delivered to my safe place.
26 februari 2023
Good product high speed delivery
Ordered on Sunday arrived on Tuesday. Look OK but haven't been fitted yet. Time will tell...
14 februari 2023
EXCELLENT FIRST ORDER
I can't fault these guys. My order arrived super-quick within a couple of days and well before the suggested date on the website.
13 februari 2023
very prompt delivery no hassle
22 februari 2023
The product was exactly as described
The product was exactly as described. The quality was excellent, solid and serviceable. It would have been perfect with a paper explanation of putting the parts together.
18 februari 2023
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