I have used this company on several occasions and each time the process from ordering to delivery has been faultless! Communication is exceptional to the point that the boss personally replied to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We always order from HoT. Our regular wines are always available & fairly priced. Always deliver on time. If we want or need something different the website has enough detail for us to make an i... Toon meer
Bedrijf heeft geantwoord
Absolutely superb from start to finish - as usual. Fantastic range of wines at great prices, fantastic case offers, absolutely the best customer service by a country mile - and delivery often the nex... Toon meer
Bedrijf heeft geantwoord
Delivery was quicker than I expected. This is not the best Petit Verdot wine I have tasted, (Australia produces better wines of this grape variety), but left open for a couple of hours before drinki... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
House of Townend is a Yorkshire based family owned wine merchants founded in 1906. Browse our quality wine selection and buy online today.
Contactgegevens
Melton West Business Park,, HU14 3BQ, Hull, Verenigd Koninkrijk
- 01482638888
- sales@houseoftownend.co.uk
- houseoftownend.com
4,8
Uitstekend
632 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Efficient transaction
30 januari 2024
Antwoord van House of Townend
Thank you for the feedback. We hope to see you again soon!
Great choice of wine
Great choice of wine, competitive prices and very quick delivery. Would certainly buy from them again.
28 januari 2024
Antwoord van House of Townend
Thank you for the feedback Annie. We hope to see you again soon!
Easy online ordering
Easy online ordering, option to pick up, speedy delivery. Excellent wine. Thank you
27 januari 2024
Antwoord van House of Townend
Thank you for the feedback, Mrs Hutson. We hope to see you again!
easy order quick delivery great prices
26 januari 2024
Antwoord van House of Townend
Thank you for the feedback, Graham. We hope to see you again soon!
Efficient
Efficient , accurate, well received, known and respected Australian wine, easy to use site.
10 januari 2024
Antwoord van House of Townend
Thank you for the feedback. We hope to see you again soon!
Excellent Service
Excellent service from order to delivery. I thoroughly recommend and will be using them for all future orders.
8 januari 2024
Antwoord van House of Townend
Thank you for the feedback, Paul. We look forward to seeing you again!
Website easy to navigate
Website easy to navigate. Like all the extra information for wines chosen.
6 januari 2024
Antwoord van House of Townend
Thank you for the feedback, Miss Parsons. We are delighted to hear you like the extra information on our website!
House of TOWNEND and Jonty’s Ducks is…
House of TOWNEND and Jonty’s Ducks is my go to wine and i love the thought of the ducks having such a great time out in the vineyard eating the snails 😂
11 januari 2024
Antwoord van House of Townend
Thank you for the feedback, Janna. We are delighted to hear that you are enjoying the Jonty Ducks wine!
Hassle free en primeur purchase
10 januari 2024
Antwoord van House of Townend
Thank you for the feedback, Rui. We hope to see you again soon!
I enjoy the wine that is recommended
I enjoy the wine that is recommended. The service is prompt and efficient.
2 januari 2024
Antwoord van House of Townend
Thank you for the feedback. We are delighted to hear that you are enjoying our recommended wine!
Was exactly as ordered and expected.
9 januari 2024
Antwoord van House of Townend
Thank you for the feedback, IIan. We hope to see you again soon!
Small order delivered very quickly
8 januari 2024
Antwoord van House of Townend
Thank you for the feedback, Alan. We hope to see you again soon!
Antwoord van House of Townend
Thank you for the feedback, John. We hope to see you again soon!
Excellent Service
I had made a mistake on my order and only noticed this after having payed. Your chap was very understanding and changed the order and refunded the excess amount. Also, as it is a birthday present the company will deliver the order itself, instead of using a carrier, who may or may not get the delivery date right.
Thanks very much
2 januari 2024
Antwoord van House of Townend
Thank you for the feedback, Roger. We are delighted to hear that you are happy with our service! We hope to see you again soon.
The delivery was efficient
2 januari 2024
Antwoord van House of Townend
Thank you for the feedback, Mrs Losse. We hope to see you again soon!
Lovely wine sent really quickly and…
Lovely wine sent really quickly and well packaged
30 december 2023
Antwoord van House of Townend
Thank you for the feedback, Mrs Kidd. We hope to see you again soon!
Antwoord van House of Townend
Thank you for the feedback, John. We hope to see you again soon!
Exceptional quality and service
House of Townend has been our wine supplier for our restaurants for almost 20 years.
They have the best quality wines all from small independent vineyards. The reasons why we are still with them after all these years is due to their exceptional quality wines, consistent excellent customer service from the sales side aswell as the delivery service.
I would recommend House of Townend.
1 december 2023
Review zonder uitnodiging
Antwoord van House of Townend
Thank you for your kind words. We strive to provide the best quality service to our customers, and being a long-standing customer of ours, we are delighted to hear that you are so happy with our service and the products we provide!
Never again
APC courier delivered wine to wring address. That's not disputed by HOT but after initial acceptance they've gone radio silent, emails ignored and 4 days on no refund or replacement wine. Avoid.
30 november 2023
Review zonder uitnodiging
Antwoord van House of Townend
We are sorry that you are so unhappy. We use a third-party carrier company for our national deliveries and whilst they are very reliable most of the time, it is unfortunate that things do occasionally go wrong and we are very sorry that your order was one of them. We accept that our carrier company is an extenuation of our business and therefore once you contacted us about the delivery we got straight onto APC to find out what had happened and sort the issue out. We kept in touch with you, responding to your emails, (apart from over the weekend when we do not operate) and keeping you up to date on where we were with recovering your wine. You did then receive your wine, delivered personally by a member of House of Townend staff. We appreciate all customer feedback, both positive and negative, so thank you for getting in touch.
Antwoord van House of Townend
Thank you for the feedback, Sue. We hope to see you again soon!
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