I have used this company on several occasions and each time the process from ordering to delivery has been faultless! Communication is exceptional to the point that the boss personally replied to... Toon meer
Bedrijf heeft geantwoord
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We always order from HoT. Our regular wines are always available & fairly priced. Always deliver on time. If we want or need something different the website has enough detail for us to make an i... Toon meer
Bedrijf heeft geantwoord
Absolutely superb from start to finish - as usual. Fantastic range of wines at great prices, fantastic case offers, absolutely the best customer service by a country mile - and delivery often the nex... Toon meer
Bedrijf heeft geantwoord
Delivery was quicker than I expected. This is not the best Petit Verdot wine I have tasted, (Australia produces better wines of this grape variety), but left open for a couple of hours before drinki... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
House of Townend is a Yorkshire based family owned wine merchants founded in 1906. Browse our quality wine selection and buy online today.
Contactgegevens
Melton West Business Park,, HU14 3BQ, Hull, Verenigd Koninkrijk
- 01482638888
- sales@houseoftownend.co.uk
- houseoftownend.com
4,8
Uitstekend
632 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Voucher HELL!!
Really poor website to navigate, tried on 3 separate occasions to buy vouchers for a friend, had to input my friends email for recipient and at checkout it said delivery address and listed my home address! Had to ring the store to get it sorted. Nearly bought vouchers for Waitrose!
29 oktober 2024
Antwoord van House of Townend
Hi Steven. Sorry to hear that you struggled ordering gift vouchers on our website. The delivery address can be confusing, but the payment terminal we use require a billing and delivery address, despite no phsyical stock being sent out - customers usually just put their own address here to bypass the terminal. Happy to hear that the shop was able to help with Cellar Door vouchers.
Antwoord van House of Townend
Thank you, Tara! Much appreciated.
Good prices great customer experience
House of Townend offer a great range of wines from the everyday (but very drinkable) to the very fine. Their delivery is prompt and timely and the prices very competitive. Great customer experience.
27 oktober 2024
Antwoord van House of Townend
Thank you, Paul. We hope to see you again!
Beware the delivery company this firm…
Beware the delivery company this firm uses. The first time I only had half my order delivered, and it took a week for the replacement to arrive. On another occasion my order was delivered to the wrong house some streets away. Luckily by detective work the householder managed to find me and I went round to collect it. When I told House of Townend, they were pretty casual - no recompense offered. Lucky it wasn't stolen, being left on a random person's doorstep. Then a week later I got an email saying my order was about to be delivered!
8 oktober 2024
Review zonder uitnodiging
Antwoord van House of Townend
Hi Mrs Cane. We use a third party carrier company for our national deliveries and whilst they are very reliable most of the time, it is unfortunate that things do occasionally go wrong and we are very sorry that your recent order is one of them. We hope that you experienced how reliable they can be on the 20 other orders that you have previously placed with us. We accept that our carrier company is an extenuation of our business and I can see that we have launched an internal investigation with APC to see why your wine was delivered to the wrong address. We appreciate all customer feedback, both positive and negative, so thank you for getting in touch.
Great range, good descriptions & prompt delivery
After returning from a holiday in the Valpolicello region, the range available at The House of Townend is excellent and the delivery was excellent - packaging & within a couple of days. Will use again
29 september 2024
Antwoord van House of Townend
Man thanks, Paul! We look forward to seeing you again soon.
Antwoord van House of Townend
Thank you. We hope to see you again!
Delivered on time and personal touch…
Delivered on time and confirmation phone call made by them to confirm the specific needs of my order, so a personal touch which also inspired confidence. White wines, both excellent. Chateauneuf du Pape was a gift to cellar, so I cannot comment on quality but sure it will be good in 10 years!
26 september 2024
Antwoord van House of Townend
Many thanks, Andy. We hope to see you again soon!
Good Choice of quality wines at…
Good Choice of quality wines at affordable prices , well stocked & good delivery.
30 september 2024
Antwoord van House of Townend
Thank you, Mr Wotherspoon.
Antwoord van House of Townend
Thank you, John! Happy to hear your wine arrived safely.
Antwoord van House of Townend
Thank you, Jools. Much appreciated.
Another Happy Customer
Always an excellent selection of wines available. Orders are dispatched quickly and they use a courier that I trust (APC Overnight).
28 september 2024
Antwoord van House of Townend
Thank you, Alan! We hope to see you again soon.
Excellent American Red wine
Had this wine in Boston USA. Absolutely excellent. Easy to find in UK at this site online.
27 september 2024
Antwoord van House of Townend
Thank you, Alistair!
Antwoord van House of Townend
Thank you, Amanda! We hope to see you soon.
Antwoord van House of Townend
Thank you, Ian. We hope to see you again soon!
Great service and delicious wine
Great service and delicious wine! Friendly delivery driver too!
30 augustus 2024
Antwoord van House of Townend
Thank you, Sally! We will pass your feedback on to our delivery company.
Antwoord van House of Townend
Great to hear, David! We hope to see you again.
Great buying experience and super fast…
Great buying experience and super fast delivery
27 augustus 2024
Antwoord van House of Townend
Thank you, Nikki. We hope to see you again soon.
Great communication
Great communication, easy ordering, efficient delivery. Thank you and well done
30 augustus 2024
Antwoord van House of Townend
Thank you Suzanne, we really appreciate your feedback!
Reliable supplier
Good wine with great price, proper packaging and prompt delivery.
Fantastic!
28 augustus 2024
Antwoord van House of Townend
Thank you. We hope to see you again!
Mixed feelings
Delivery was quicker than I expected.
This is not the best Petit Verdot wine I have tasted, (Australia produces better wines of this grape variety), but left open for a couple of hours before drinking, there is a noticeable improvement.
Would I buy French Petit Verdot again? Probably not.
28 juli 2024
Antwoord van House of Townend
Thank you for your review and feedback. We do appreciate you taking the time and we always like to hear how our wines have been received. We are constantly sourcing different, individual wines that are sometimes a little off the beaten track, and when we tasted this wine in France last year,we asked for it to be bottled as an individual varietal as opposed to being included as part of a blend. It has been very well received but we do appreciate and welcome your thoughts…and we certainly agree with you – Australia produces some fabulous Petit Verdot’s. Unfortunately we don’t have one at the moment, the last one we shipped is no longer available, but we are always on the look out. Many thanks, House of Townend
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