Ordered items one damaged they sent replacement but then I decided not to keep paid for return via royal mail but have never been refunded although emailed them a couple of times, tbh couldn't be both... Toon meer
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Lees wat reviewers zeggen
Fantastic customer service that’s almost round the clock. Care, time and careful consideration of requests until my meets were met. They are not just about selling their product but provide real tailo... Toon meer
Bedrijf heeft geantwoord
Really really good. This was our second order from Housify for a parquet sideboard and a matching chest of drawers. When I placed the order I accidentally put the wrong delivery address. This was swif... Toon meer
Bedrijf heeft geantwoord
Figurine wall art. Purchased online from Housify for the first time. Was a little nervous about it but had regular communication on my orde and the item arrived packed well, intact, as described... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Housify
Geschreven door het bedrijf
Discover & Shop Your Dream Home Now With Housify
At Housify we believe in the life enhancing value of quality furniture. Family run from our offices in Yorkshire, we pride ourselves on our personalised service, our meticulous care, and our great attention to detail.
Housify offers the ultimate home shopping experience. Our vision is to encourage customers to find their own style and love every corner of their home.
Today our super-inclusive design led collections are inspired by trend and tradition, sourced and hand-picked from around the world with you in mind. Available are some of the most renowned names in luxury interiors, as well as our very own brand Housify by Design.
If you have any questions about our products, or just a general enquiry feel free to contact our friendly customer services team.
What's Better Than FREE Delivery?
We don't believe in our customers having to pay extra for delivery, so if you spend £100 or more we will deliver for FREE! This will save you more to spend on your furniture.
Buy Now, Pay Later Interest Free
So you are able to get your dream home now we work with Klarna, the best interest-free credit provider.
Get In Touch?
Email us info@housify.uk
Alternatively, speak to us on LiveChat. Available 8:00-23:00.
Contactgegevens
Verenigd Koninkrijk
- housify.uk
- housify.uk
4,3
Uitstekend
95 reviews
Geen recente geschiedenis van het vragen naar reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I wont hesitate to order again.
The lamp I required was out of stock but I was kept well informed as to the estimated arrival date and, as hoped, it arrived before Christmas. Overall I was impressed with the attentive level of service. Thank you.
9 december 2022
Review zonder uitnodiging
Antwoord van Housify
Hi Kathleen
Thank you for taking time to leave us such great feedback. We are pleased to hear you are happy with your purchase along with the service you have received and we hope to see you again soon.
Many thanks
Housify
Happy customer
Purchased a lamp which was out of stock everywhere and managed to get hold of it here at Housify.
Helped by staff member Joel.
Thank you
7 december 2022
Review zonder uitnodiging
Antwoord van Housify
Hi Anon
Thank you for taking time to leave us such great feedback. We are pleased to hear you are happy with your purchase along with the service you have received and we look forward to seeing you again soon.
Many thanks
Housify
Great product at a great price.
26 november 2022
Antwoord van Housify
Hi Rob
Thank you for taking time to leave us such great feedback. We are pleased to hear you are happy with your purchase and we look forward to seeing you again soon.
Many thanks
Housify
Beautiful heart mugs
Beautiful mugs - just what I was looking for. Great service.
25 november 2022
Review zonder uitnodiging
Antwoord van Housify
Hi
Thank you for taking time too leave us feedback. We are really pleased to hear you are happy with your purchase and we look forward to seeing you again soon.
Many thanks
Housify
Lovely media unit & service
Lovely media unit, delivered swiftly and excellent customer service when there was a small issue to resolve
21 november 2022
Review zonder uitnodiging
Antwoord van Housify
Hi Kate
Thank you for taking time to leave us feedback. We are so pleased to hear you are happy with your purchase and we look forward to seeing you again soon.
Many thanks
Housify
Housify… would defo recommend
Excellent customer service and live chat is helpful. Beautiful floor lamp delivered on Friday.
18 november 2022
Review zonder uitnodiging
Antwoord van Housify
Hi Patricia
Thank you for taking time to leave us feedback. We are so pleased to hear you are happy with your floor lamp and we look forward to seeing you again soon.
Many thanks
Housify
Incorrect item delivered knowingly!
Message received from housify asking to review purchase when it hadn’t been delivered. When eventually delivered it was the incorrect item. Was advised they’d delivered this item as the item I’d ordered wasn’t in stock! Now have a rug that wasn’t what I ordered and doesn’t match my colour scheme,
Further to Housify’s response:-
I’d specifically ordered from Housify for the quick delivery time as I was moving house and needed the rug to go under a very heavy dining table. It’s a pity that Housify weren’t more accurate with their anticipated delivery dates and I would have ordered from a different supplier. I had no option but to keep the incorrect rug as the rug I wanted wouldn’t be in stock until December.
24 oktober 2022
Antwoord van Housify
Hi Simone,
We're so sorry to see that you've left us a 1* review.
We would like to apologise that the incorrect rug was delivered, this was a mistake made by dispatch. I can see that shortly after we received your email informing us that the incorrect item had been delivered, we did arrange for the rug to be collected and we did give you the option for a replacement or a full refund however I can see that you did decide to keep the rug you had received.
We would always try and resolve an issue in the best way possible, so we do apologise that you felt unhappy with the service you were provided however there is nothing further we can do than offer a replacement or full refund.
Thank you for your feedback, I apologise for any inconvenience and disappointment caused and if we can help you any further at all please don't hesitate to get back in touch.
Many thanks,
Housify
Beautiful Tree
My Christmas tree is beautiful and it was over £100 CHEAPER than Dunelm. It was delivered promptly, all round great service super happy. Thankyou
5 november 2022
Review zonder uitnodiging
Antwoord van Housify
Hi Michelle
Thank you for taking time to leave us such great feedback. We are so pleased to hear you are happy with your Christmas Tree and we hope to see you again soon.
Many thanks
Housify
Really really good
Really really good. This was our second order from Housify for a parquet sideboard and a matching chest of drawers. When I placed the order I accidentally put the wrong delivery address. This was swiftly resolved and the service I received from Sophie was outstanding. The items were delivered on time by two very nice delivery men Craig and Paul and they put them in the rooms I requested which makes life so much easier. When I previously ordered some Rvaastley lamps they also arrived in perfect condition. This has certainly been the easiest online shopping experience I’ve had in years. I will be buying again.
15 november 2022
Review zonder uitnodiging
Antwoord van Housify
Hi Naomi,
Thank you for taking time to leave us feedback. We are so pleased to hear that you are happy with the service you received and we would like to thank you for choosing to shop with us for the second time. We really look forward to seeing you again soon.
Many thanks
Housify
Fantastic customer service!
Fantastic customer service that’s almost round the clock. Care, time and careful consideration of requests until my meets were met. They are not just about selling their product but provide real tailored customer service. Haven’t had this sort of service anywhere for a while. Wish everywhere was like this! Amber particularly and the online chat team are amazing!
18 oktober 2022
Review zonder uitnodiging
Antwoord van Housify
Hi Reem,
Thank you for taking time to leave us such great feedback. We are delighted to hear that you are happy with the service you received and we hope you are pleased with your purchase. We really look forward to seeing you again soon.
Many thanks
Housify
Quick delivery of product.
16 november 2022
Antwoord van Housify
Hi Hannah,
Thank you for taking time to leave us feedback. We hope you are pleased with your purchase and we hope to see you again soon.
Many thanks
Housify
Problem solved
Beautiful product, good price, excellent packaging. Please see my earlier review to understand why not 5 stars. However, when Housify became aware of the problem, it was resolved promptly. If my order had been for a present needed for a specific date, it would have been most inconvenient, but thankfully it wasn’t. Hopefully just a one-off glitch that wouldn’t deter me from ordering again. Vast majority of customers appear to have received excellent service and the way a business responds to negative reviews shows how they value their customers. Thanks Amber!
26 oktober 2022
Antwoord van Housify
Hi Helen,
Thank you for taking time to leave us feedback. We would like to apologise again for the confusion with your order and we are delighted to hear that you are pleased with your purchase. We look forward to seeing you again soon!
Many thanks
Housify
Reallly great experience with Housify
Reallly great experience with Housify. I bought an office desk. The customer support was excellent, and the desk arrived in under a week.
8 november 2022
Antwoord van Housify
Hi David,
Thank you for taking time to leave us such great feedback! We hope you are pleased with your purchase and we look forward to seeing you again soon.
Many thanks
Housify
Excellent all round customer service…
Excellent all round customer service excellent product
Amazing price
23 oktober 2022
Antwoord van Housify
Hi,
Thank you for leaving us such great feedback and we're delighted to hear that you are happy with your purchase.
Many thanks
Housify
My experience with housify as been…
My experience with housify as been second to none . Always easy available. Beautiful goods amazing service ,, will be buying again.
4 november 2022
Review zonder uitnodiging
Received jars and two were damaged by…
Received jars and two were damaged by the delivery van, They arranged for them to be collected and waited for me to get back from my holiday before they sent new ones, which are beautiful, brilliant service and I got to chat with the same people who had written notes.
17 oktober 2022
Review zonder uitnodiging
Antwoord van Housify
Hi David,
Thank you for taking time to leave us feedback. I know just how disappointing it is when items are damaged by increasingly heavy handed couriers, and we can only apologise. We are pleased that we were able to issue replacements for a delivery date of your choice and we are thrilled that you are happy with your purchase. We really look forward to seeing you again soon.
Many thanks
Housify
One of the ceramic items has been…
One of the ceramic items has been received damaged. After a bit of a delay I managed to get a replacement. It arrived in one piece and was much better wrapped so happy at the end of the day.
28 oktober 2022
Review zonder uitnodiging
Antwoord van Housify
Hi Adele,
Thank you for taking time to leave us feedback. We would like to apologise again that one of your items was delivered damaged however I am pleased to hear that you have now received your replacement. We hope to see you again soon.
Many thanks
Housify
Happy customer
Hi Abby here, I’ve just purchased a beautiful Pom Pom ceramic glazed bowl and it’s absolutely stunning!! I’m so happy with it and the delivery was spot on and perfectly packaged. Thank you so much I will be buying more as you offer lots of beautiful items
13 oktober 2022
Review zonder uitnodiging
Antwoord van Housify
Hi,
Thank you for taking time to leave us feedback. We are so pleased to hear that you are happy with your purchase and we look forward to seeing you again soon!
Many thanks
Housify
Antwoord van Housify
Hi Alison,
Thank you for your feedback. We are so pleased to hear that you are happy with your purchase and we hope to see you again soon.
Many thanks
Housify
Quick easy delivery
Our order came very quickly so would definitely use Housify again
12 oktober 2022
Review zonder uitnodiging
Antwoord van Housify
Hi Georgina
Thank you for taking the time to leave us such great feedback. We hope you love your lamps and we'd like to thank you for choosing to shop with us. We look forward to seeing you again soon.
Many thanks
Housify
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