Howard Conrad Reviews 

177
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Super quick service from my initial phone enquiry to taking my low performance Apple iPhone into his premises to job completion. iPhone now good as new!! and all completed in 2 hours....Really easy to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Best service and price I’ve ever received for a mobile phone repair. And a 3 year warranty!!! Unbeatable in my view.

Beoordeeld met 5 van de 5 sterren

My first generation HomePod gave up on me on Christmas Eve, not powering up and as it turns out, a common fault. Getting these things repaired is not something you can leave to your regular phone and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish, repairing my HomePod when Apple wouldn’t support it. The whole process was quick and hassle-free. I’m based in Northern Ireland, and my HomePod was repaire... Toon meer

Bedrijfsgegevens

  1. Computerreparatie
  2. Mobiele telefoon reparatiewinkel
  3. Telefoonreparatieservice

Geschreven door het bedrijf

Howard Conrad was created in 2012 with the vision to restore the reputation of independent Apple repair specialists. We offer a wide range of repairs on nearly all of Apple's products and all our repairs are backed by an industry-leading 3-year warranty.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

177 reviews

5 sterren
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4,9

Alle reviews

(177)

31 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Repair of cracked screen on Ipad

The screen on my IPad was cracked and so contacted Howard Conrad where Danny was very open about cost, time frame of the repair and the best day to take it into the shop.
The screen was repaired and an additional unknown problem resolved. I was kept informed and the cost I paid was the one I had been initially quoted. I found the staff very professional and courteous.

15 mei 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Hi Joan, it's great to hear your iPad was repaired, and you were happy with our service!

Beoordeeld met 5 van de 5 sterren

iphone repair

very honest advice and a phone that apple had said was not repairable was repaired and customer service was amazing

15 mei 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Thanks for the review Ros, I'm glad you appreciate our service!

Beoordeeld met 1 van de 5 sterren

Wanted a new battery for iphone

Wanted a new battery for iphone. Made an appointment but, even with that, was told it would take 3 to 4 hours. Then told they don't use genuine Apple parts and a new battery would work but wouldn't be recognised by the phone. The trigger warnings would eventually go into background but I would never be able to access battery information. Decided not to proceed instead.

22 mei 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Hi Ian
I completely understand the points you have made in your review, but I'm not sure if I fully agree with it. When you booked the appointment online, the page gave an indication that the repair would typically take 3 hours. On the product page we have a link to information about warning messages, and other general battery information, we also then tell the customers again up on check-in to guarantee they are happy before proceeding. We have spent years learning from small mistakes, and have really taken our time to ensure important repair information is clearly viewable to all our customers, including it multiple times to make sure it's not missed. As a small business, I don’t know what else we can do. A 1-star review is definitely not something to be ignored, and we will try to improve where possible, but on this occasion we are confident that we already accounted for your concerns and tried our best to stop a review such as this. Thanks

Beoordeeld met 5 van de 5 sterren

MacBook repair

Thank you for taking my MacBook in so quickly, on the day when I needed it to be repaired and doing the work in the day. You replaced the bass speaker and cleaned it internally on the 13th May and I needed it on the 14th. Everything is working perfectly.

13 mei 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Thanks Dave, glad we could help out with your MacBook repair. Thanks for the review!

Beoordeeld met 5 van de 5 sterren

My wife's I-Pad pro cost me about …

My wife's I-Pad pro cost me about £1350 from Comet and after 9 months it stopped charging. Took it back to Comet and they were a waste of space blaming my wife for damaging it. We took it to Howard Conrad and they were amazing. no fuss, fast repair, and low cost. I have no hesitation in recommending this company for their fast, friendly service.

1 mei 2025
Review zonder uitnodiging
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Antwoord van Howard Conrad

Hi Dave, it's stories like this that prove how important independent repair shops are, the large companies just want to sell you a new device. Thanks for the great review!

Beoordeeld met 5 van de 5 sterren

Water logged!!

I accidentally dropped my iPhone in a bowl of soapy water. In desperation and with little hope for its recovery I contacted Howard Conrad on Leeds Rd Harrogate. Danny accepted the challenge, persevered and miraculously has dried it out and with a couple of replacement parts has retrieved 99% of its functions. I can live without facial recognition! It was a gift from my son for a special birthday so very very relieved and grateful for his expertise.
I was also kept informed of progress which was helpful.

9 mei 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Thanks for the great review Janet. It's great to hear you appreciated the service, and we managed to keep your iPhone alive!

Beoordeeld met 5 van de 5 sterren

Needed battery replacement on iPhone

Needed battery replacement on iPhone. Booked appt. Job carried out satisfactorily. Staff (Danny) was friendly and informative. I’ve had no issues at all with the replacement battery. The iPhone is working precisely as it did before…. with a longer battery life, of course. Danny had warned me I might get notifications from apple software in the iPhone about not recognising the battery; but that hasn’t happened. Great job. No hesitation about recommending them.

1 mei 2025
Review zonder uitnodiging
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Antwoord van Howard Conrad

Hey Malc! Thanks for the great review!

Beoordeeld met 5 van de 5 sterren

Had to get my meta quest controllers…

Had to get my meta quest controllers fixed amazing job done very quick and great quality of service they kept hold of them longer as I had appointments to go to when they were ready with no hassle.

22 april 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Thanks for the review Ryan, and please let us know if you have any further issues with your Meta quest.

Beoordeeld met 5 van de 5 sterren

Found them via a web search

Found them via a web search, followed the instructions to send. Great comms from them throughout and my HomePod works and has a guarantee. Job done

30 april 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Hi Tom, we appreciate you taking the time to leave us a review. We're glad we could get your HomePod back up and running.

Beoordeeld met 5 van de 5 sterren

Experts with Macs

When your computer goes wrong, Howard Conrads take the stress out of a very stressful situation! They are knowledgeable, helpful and honest and offer a quick service so you can get back to work! I'd recommend them to anyone.

24 april 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Thanks for the great review Cathy!

Beoordeeld met 5 van de 5 sterren

Fixing Joysticks

Did an amazing job in fixing my joysticks and have gotten it back to me in a timely manner

2 mei 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Thanks for the review. Hopefully this is the end of your stick drift issues!

Beoordeeld met 5 van de 5 sterren

very good communication

very good communication, called me to check on the fault. Fast repair and well packed when returned.
A really good experience and service - and a really good repair price, not much else to say but a really good company.

22 april 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Thanks for the review David! I am glad you chose us to fix your HomePod 😀

Beoordeeld met 5 van de 5 sterren

Fantastic, inexpensive service

I talked to someone from Apple but we couldn’t sort out my problem. They told me I needed to take my computer into the Apple shop in Leeds. ( a long way from home. ) I told my wife, and she advised me go to see Howard Conrad, just down the road. She told me that they had sorted out her IPhone very quickly and easily, and refused to take any payment.
I had a problem with my backup system. They explained that they were very busy, so it would take a long time.
They rang me about 3 days later, said it was all sorted out. I went down straight away to collect. They just charged me £25. The man even took my desktop down to my car. I just had to take my hard drives.

Amazing service, now my backups are no problem. Wish I hadn’t wasted all that time with Apple !

9 april 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Thank you very much for the review, let us know if you have any further issues with your backups!

Beoordeeld met 5 van de 5 sterren

Excellent professional service

Excellent professional service. They solved the problem in a cost effective manner.

31 maart 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Thank you for the review Toby! Glad you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Fabulous service!

The people i spoke to and interacted with were friendly, helpful & thorough in their advice. I felt that the price i was charged for the service was very fair. I had two devices data cleaned, and all photos & videos stored on them saved to memory sticks (which i supplied), and was charged £84. I am more than happy to leave a very positive review - you deserve it!

1 april 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Thank you for taking the time to leave us a review Kathleen and sharing your experience! 😀

Beoordeeld met 5 van de 5 sterren

Superb

Superb, knowledgeable staff, speedy work, and a personal call to explain complicated factors in the repair. I highly recommend Howard Conrad for all things Apple

2 april 2025
Review zonder uitnodiging
Logo Howard Conrad

Antwoord van Howard Conrad

Thank you Andy for leaving us a review. I appreciate the kind words.

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