In a word or should I say person it was Lewis who made my experience so good. He is very professional and has so much knowledge regarding solar panels. He inspected and measured then went away and com... Toon meer
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Lees wat reviewers zeggen
For a firm I'd not previously heard of before consulting Energylinx, I was somewhat hesitant before signing up with Hub. However, so far so good. I am really happy with their straight forward commonse... Toon meer
Switched from Outfox the Market a few to HUB Energy a few months ago. The switch procedure was very simple and I was updated by e-mail and text at regular intervals. They have both competitive fixed a... Toon meer
Bedrijf heeft geantwoord
This is a company that still remains good contact with its customers. It is so pleasant to be able to speak to a human being rather than the awful online only contact that so many of the bigger compan... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HUB energy will be at the centre of our industry, playing an active role in the energy revolution we see before us, delivering renewable energy and future carbon reduction technologies to help our customers move towards net-zero carbon. This is an exciting future, as we continue to look at how we provide EV technology, on-site generation, energy storage, decarbonisation of heating and solar.
Contactgegevens
Verenigd Koninkrijk
- 0800 830 3670
- hubenergy.co.uk
4,5
Uitstekend
2K reviews
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Prices keep going up need to be more…
Prices keep going up need to be more competitive. Was very good value at one point slowly heading towards the big six in prices which are not good for customers
10 juni 2021
Antwoord van HUB energy
Good afternoon,
Thank you for taking the time to leave a review - we really value your feedback.
HUB energy constantly strive to remain competitive in a large market and maintain a high level of service at the same time.
We also pride ourselves in being fair, honest and transparent so our tariffs are always based on the best rates we can offer at any given time. For this reason, we are unable to price match or amend tariffs based on other supplier's rates.
Have a fantastic day!
Melissa
Customer Service Team
HUB energy
Hub have just carried on where Gulf…
Hub have just carried on where Gulf left. No bells or whistles or any other
razz-m-tazz just quietly going on with the business of suppling my energy needs. I trust them completely.
One happy bunny!!!
10 juni 2021
I have had no problems with Hub energy …
I have had no problems with Hub energy and their prices have been very fair so far.
10 juni 2021
Highly Recommended
I have been with HUB for a number of years (previously called Gulf) and have both gas and electricity through them. I have always found them to be very competitive with their fixed price tariffs. Communication is always clear and the website too. If you use less fuel than expected you are given the opportunity to lower your direct debit which is good. If I have had to contact them the staff have always been helpful. My only issue is that this year I have had to agree to have smart meters fitted in order to take advantage of the best deal, something I didn’t want to do as I was very happy submitting monthly readings and was always on time. However, I do understand there is a government push to do this, but it’s a shame there wasn’t an alternative option on a similar tariff for loyal customers who do not want smart meters.
10 juni 2021
Excellent service / competitive rates…
Excellent service / competitive rates and easy to navigate web site with consumption cost information really useful to monitor useage through the year
10 juni 2021
We have to do the readings
10 juni 2021
Antwoord van HUB energy
Hi Darrell,
Thank you for taking the time to leave a review for us.
We're disappointed to read that you are unhappy with your experience with HUB energy so far.
I can see that you are currently on our Smart Choice tariff. As part of this tariff we will arranging for second generation SMETS2 smart meters to be installed in your home. This is free of charge for you and will eliminate the need for you to provide us with manual meter readings going forwards, as we will receive these from the smart meters.
If you haven't yet heard from our metering partner, SMS, you can arrange your smart meter installation by following the instructions on the following page of our website: https://hubenergy.co.uk/faq/home/14/meters/smart-meter-install
If you ever have any queries or concerns please contact us on 0800 830 3670 or email us at hello@hubenergy.co.uk and our friendly Customer Services team will be happy to help.
Have a great day!
Melissa
Customer Service Team
HUB energy
Switching to Hub Energy
Switching to Hub Energy for my electricity and gas supply was easy, simple and hassle free. The price I pay for my dual fuel is very competitive and significantly cheaper than my previous supplier. It is very easy to access my account online and get an instant update.
10 juni 2021
I have been very happy with HUB energy…
I have been very happy with HUB energy having been with them since 2018. Regular monthly statements and reminders to take meter reading. Value for money. Would recommend.
10 juni 2021
Seamless changeover
Seamless changeover with no problems, no problems with billing.
Everything is working fine.
10 juni 2021
Poor customer service
10 juni 2021
Antwoord van HUB energy
Hi John,
Thank you for taking the time to leave a review - I'm so sorry that you are disappointed with our services so far.
Allow me to share with you that I've reviewed your account and have just sent an email across to you regarding the issue you raised with us regarding estimated reads on your bill.
Your feedback and comments will all be reviewed and will be used to support training requirements.
Have a lovely day!
Melissa
Customer Service Team
HUB energy
Smart meter cannot be read yet.
Only disappointment is that our smart meter cannot be read by HUB. Otherwise it would be 5*!
10 juni 2021
New customer with Hub energy and I was…
New customer with Hub energy and I was really impressed with the customer service. 👌
10 juni 2021
Monthly reminder to read meter and a…
Monthly reminder to read meter and a monthly account is useful and tariff is competitive so have renewed again.
10 juni 2021
Trouble free changeover to Hub
Trouble free changeover to Hub, communication has been fine. To date I have no negative experiences.
I'm still waiting for my old smart meter to be replaced with a modern one that functions, but that delay must be due to the pandemic.
10 juni 2021
Great no problems .but my smart meter
Great no problems .but my smart meter
Needs updating. I have still got my old energy company on it.
10 juni 2021
easy to be with, great value
I changed a few months ago , the switch went smoothly, the website works well it’s very easy to submit a meter reading. Easy company to be with and great value.
10 juni 2021
Been with HUB about 3 months so far
Been with HUB about 3 months so far. Easy and quick to switch.
Clear bills and the only contact I've had was to amend my direct debit payments which were done without any problems.
Hoping they can install a smart meter asap as my meter is difficult to get to.
10 juni 2021
Antwoord van HUB energy
Hi Steve,
Thank you so much for your 5 star review - we really appreciate your feedback!
I can see that you are currently on our Smart Choice tariff. As part of this tariff we will arranging for second generation SMETS2 smart meters to be installed in your home. These installations are being actioned by our metering partner, SMS, but if you haven't yet heard from them, you can speed this process up by following the instructions on the following page of our website: https://hubenergy.co.uk/faq/home/14/meters/smart-meter-install
I hope that this is helpful for you, but don't hesitate to get in touch if you have any queries or concerns - our Customer Services team will be happy to help!
Have a great day!
Melissa
Customer Service Team
HUB energy
Very helpful when I have contacted them.
10 juni 2021
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