Iberia Reviews 

Ikke nok med, at det er et lorte selskab, så kan jeg sgu heller ikke engang oprette en klage....!!!
I får klagen på engelsk, for orkede ikke at oversætte(skrevet til Iberia):

I was travelling with my girlfriend from Malaga to Brussels with your flight company, and I had a very bad experience.
Our first flight from Malaga to Madrid was delayed, so we had to run to our next flight from Madrid to Brussels. But when we came just before they stopped the boarding on our original flight from Madrid to Brussels, we were denied boarding, because they had seen in their systems, that our first flight was delayed and then they had not checked us in, and someone else was checked in on our seats.
After we were denied boarding and had discussed a lot with the cashier, we had to stand in line to the Iberian Information Stand/Customer Service for almost 2 hours just to get some new tickets to the flight from Madrid to Brussels more than 3 hours later (IB3208 26/7-15). When we finally was serviced and got our tickets, we couldn't even sit next to each other.
So I complained, but they told us to make a complain online if we had any issues with them, so that is what I am doing now.
I told them, that because we were denied boarding on our original flight, we could not make our train from Brussels to our final destination that evening, but they said, that it was not their problem. So I asked a supervisor, that because of Iberia, what she was telling us was, that we had to sleep on the street to wait for the next train that would come the morning after, because we were denied boarding, and the supervisor tried to show empathy, but said, that it still was not their problem. But I think it is, because Iberia was delayed in the first place, and then denied us boarding when we still could make the flight.
So I did my research and checked online for the customer rights, and because Brussels is 1581 km away from Madrid, we had right to a compensation on around 400€ each.

1 star because it is not possible to rate 0.

Two passengers traveling to America, the long faced bully at the desk (which we treated very kindly, no change, maybe the exact contrary resulted) makes insulting muttered remarks and makes us pack and repack all bags based on a few hundred grams overweight, even though other bags were under the limit.

We are paying for one extra piece of luggage (we were going to live outside the country and we are moving just the essentials) and when one of the hand bags was over 10 kg he was going to charge it as an extra bag at 200 EUR, when they cost 100 EUR... We also mentioned that he could not establish an arbitrary 10 kg limit on hand baggage when the website (on which I based all my packing) makes NO mention of weight limit, only talks about bag dimensions, which our bags followed. He mockingly says that is what appears on his screen, which he then proceeds to show us. I say that's not what their website says and he mutters irritably that he does not manage that! To which I respond, those are the instructions we as passengers follow, not his screen for which we, of course, have no access.

Thanks to this bully pencil pusher, my wife and 7 year old were left with barely 45-50 minutes to get through security (a conveniently long line had accumulated in the meantime) and get to their gate, despite having arrived at the airport 3 hours in advance (they opened the desk 2 hours before the flight).

It's inexcusable to have to start an already beforehand traumatic trip abroad, by being bullied and lectured by an ill-mannered abusive desk clerk. Time for Iberia to weed out the bad elements at the CPH Airport.

På billetten stod der at vi skulle flyve hjem med Iberia, men i Barcelona lufthavn finder vi ud af, at vi skal flyve med Vueling, lidt mærkeligt ????
Da vi sidder i flyet med meget lidt benplads, begynder roderiet, der er en der ikke er dukket op og bagagen må ikke flyve med til København, fair nok, regler er regler (20-25 min. forsinkelse).
Af en eller anden årsag begynder personalet bagefter, at flytte rundt på folk 4-5 gange (yderligere 20 min. forsinkelse).
Der kommer igen information under forløbet, og når de endelig siger noget, er det desværre på så dårligt engelsk, at man alligevel ikke helt ved hvad de prøver at fortælle en.
Under hele seancen spiller de musik, det var egentlig ok, når man nu sidder og venter på at komme i luften, men dælme ikke om musikken fortsætter mens vi flyver, kæresten spørger en stewardesse om det er meningen musikken skal blive ved med at være på under flyveturen, stewardessen svarer, at det er pga. turbulensen at de spiller musik, og om det var et problem, de kunne da godt skrue lidt ned, til det svarer kæresten, at hun ikke er til en koncert, men sidder i en flyver, og skal lige sige, at jeg har fløjet en del efterhånden, og har aldrig oplevet, at man skal tvinges til at høre musik under flyveturen, og slet ikke pga. turbulens, efter et stykke tid og et par henvendelser mere slukker de dog for musikken, men 15 min. før landing sætter de sgu musikken på igen ?????
Ved godt at man får hvad man betaler for, men med 2 børn, vil vi gerne undgå mellemlandinger, og selv være lidt herre over afgang og ankomst, og dette var det eneste alternativ der var, men vil tænke mig om en ekstra gang, om der fremover vil blive fløjet med Iberia/Vueling

Fløj med Iberia fra Kbh til Valencia via Madrid (business) for 2 uger siden. Landede i Valencia kl. 21.10 som planlagt, men min kuffert strandede i Madrid og ankom først til mit hotel Valencia kl. 12 dagen efter (det er så hvad det er - det sker også for andre flyselskaber).
Under mit ophold (4 dage efter ankomst) modtager jeg en sms fra en fremmed mand som dog er meget høflig og undskyldende omkring sin henvendelse. Han har været med samme fly fra Kbh til Madrid søndag aften som mig og hans kuffert (som tilfældigvis er identisk med min) er heller ikke nået frem - og fire dage senere er der ingen info og ingen hjælp fra Iberia på trods af talrige henvendelser fra ham. De har dog været "så flinke" at udlevere mit private mobil-nummer til ham og så kunne han jo prøve at kontakte mig for at høre om jeg måske havde fået hans kuffert!!!
Dette er virkelig dårlig stil og da vist nok også i strid med loven om håndtering af private oplysninger!
Udover denne oplevelse har jeg ikke meget positivt at sige om serviceniveauet i flyene - personalet virker direkte ubehøvlede, man føler sig overset og til besvær hvis man spørger om noget undervejs. Og at man ikke taler spansk, men "kun" engelsk lader til at irritere dem endnu mere...... Jeg beklager, men dette er både første og sidste gang - der findes heldigvis bedre alternativer!

Vueling er dog værre end Iberia.
Det er lave priser, men....