Super quick delivery, a couple of days. Got my little bundle today, & I started using it all straight away. I can not believe it has made a difference in just one day, very impressed 😁 Real... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Order # 277768 confirmed 11 Oct 26. Standard delivery 2-3 days. Still not delivered. Emails are answered very quickly but told there was a supply issue! Yet, I see reviews on here that are commenti... Toon meer
Love these products love that my Teeth feel super clean most others I have previously used I have felt like I need to brush again couple of hrs later the strips also stay in the place you put them ag... Toon meer
Bedrijf heeft geantwoord
I have ordered some products before and really love them but now my husband has started using my products as he has noticed how white my teeth have gone so my orders will be on a more regular basis.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Created by Dentists, Icy Bear has developed a range of award winning oral care and teeth whitening products, with a mission to give people a healthier, happier & brighter smile. Products include non peroxide Teeth Whitening Strips, PAP+ Whitening Powder and the innovative Whitening Toothpaste, uniquely formulated with one carat of fine diamond dust. This natural abrasive gently polishes enamel, effectively reducing surface stains and restoring teeth to their natural whiteness.
Contactgegevens
Verenigd Koninkrijk
- icybeardental.com
4,2
Goed
4K reviews
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Antwoord van Icybeardental
Hi,
Thank you for your lovely feedback! We’re glad you found ordering easy and straightforward. We hope you love your Christmas Cracker when it arrives and enjoy discovering your Icy Bear products!
Just shows you should look at these…
Just shows you should look at these reviews..
Obviously quite a few of us have been conned and had our money STOLEN.
DO NOT BUY FROM THIIS COMPANY.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Icybeardental
Hi Stephen,
We’re sorry to hear how disappointed you are with your experience. We understand that concerns about receiving your order and the money you’ve paid can be very frustrating. We take this feedback seriously and would appreciate the opportunity to look into your concerns. Please contact us at enquiries@icybeardental.com with your order details so our team can assist you further.
How can I put a review like asked when…
How can I put a review like asked when nothing has arrived?looking at reviews not the only one many have been let down
19 oktober 2026
Antwoord van Icybeardental
Hi Jennifer,
We’re sorry that your order hasn’t arrived and understand your frustration at being asked to leave a review before receiving your products. We apologise for the disappointment this has caused and appreciate you sharing your experience. Please contact us at enquiries@icybeardental.com with your order details so our team can investigate the delay and assist you further.
Antwoord van Icybeardental
Hi Jane,
We’re sorry that you’ve paid for your order but still haven’t received it. We understand how frustrating and disappointing this must be, and we apologise for the inconvenience. Please contact us at enquiries@icybeardental.com with your order details so our team can investigate the delay and assist you further.
I haven’t received my product yet
I haven’t received my product yet. And you’re already asking how you are doing. Confused? Please update with a ln expected time for my order.
19 oktober 2026
Antwoord van Icybeardental
Hi Claire,
We’re sorry that you haven’t received your order yet, and we understand your confusion at being asked for feedback before your product has arrived. We apologise for the delay and the lack of a clear delivery timeframe. Please email us at enquiries@icybeardental.com with your order details so our team can look into this and provide an update.
Still waiting for product and no…
Still waiting for product and no communication on when it will arrive?
19 oktober 2026
Antwoord van Icybeardental
Hi Faye,
We’re sorry that you’re still waiting for your order and haven’t received a clear update on when it will arrive. We understand how frustrating the uncertainty must be and apologise for the lack of communication. Please email us at enquiries@icybeardental.com with your order details so our team can investigate the delay and provide further assistance.
Ordered this a week ago had nothing…
Ordered this a week ago had nothing from them, im not sure if it’s a scam company. Im going to have to start a charge back with the bank.
19 oktober 2026
Antwoord van Icybeardental
Hi Katherine,
We’re sorry that you’ve had no update since placing your order a week ago. We understand why this has caused concern, and we apologise for the frustration and uncertainty. This isn’t the experience we want for our customers. Please contact us at enquiries@icybeardental.com with your order details so our team can investigate the delay and assist you further.
STILL HAVE YET TO RECEIVE
STILL HAVE YET TO RECEIVE. HAS NOT EVEN BEEN DISPATCHED YET. DISGUSTING SERVICE
19 oktober 2026
Antwoord van Icybeardental
Hi Cath,
We’re very sorry that your order hasn’t even been dispatched yet. We understand your frustration and disappointment with the delay, and we apologise for the poor experience this has caused. We appreciate how important timely delivery is and would encourage you to contact us at enquiries@icybeardental.com with your order details so our team can look into this further.
Antwoord van Icybeardental
Hi Maureen,
Thank you for sharing your feedback. We’re sorry to hear that you’re unhappy with our toothpaste holder design. We appreciate you bringing this to our attention, as customer feedback helps us identify areas where we can improve our products and overall experience.
Antwoord van Icybeardental
Hi Fiona,
We’re sorry that your order hasn’t arrived yet. We understand how disappointing it is to be left waiting and apologise for the inconvenience. Please email us at enquiries@icybeardental.com with your order details so our team can look into this and provide further assistance.
I still haven't received my item
16 oktober 2026
Antwoord van Icybeardental
Hi Melanie,
We’re sorry to hear that you still haven’t received your order. We understand how frustrating this must be and apologise for the inconvenience. Please email us at enquiries@icybeardental.com with your order details so our team can look into this and help you further.
Still not received my product despite…
Still not received my product despite paying weeks ago
18 oktober 2026
Antwoord van Icybeardental
Hi Susan,
We’re sorry that you’re still waiting for your order despite paying for it weeks ago. We understand how disappointing this is and apologise for the delay. Please contact us at enquiries@icybeardental.com with your order details so our team can investigate and provide further assistance.
Still not received my products and no…
Still not received my products and no reply to my emails
18 oktober 2026
Antwoord van Icybeardental
Hi Leanne,
We’re very sorry that you haven’t received your products and haven’t had a response to your emails. We understand how frustrating this must be and apologise for the lack of communication. Please email us at enquiries@icybeardental.com with your order details so our team can look into this and assist you further.
Still waiting for my order to be…
Still waiting for my order to be delivered therefore not had a good experience so far. 10 days since my order was placed.
26 oktober 2026
Antwoord van Icybeardental
Hi Ayse,
We’re sorry your order still hasn’t arrived after 10 days. We understand how disappointing this is and apologise that your experience hasn’t met your expectations. Please contact us at enquiries@icybeardental.com with your order details so our team can look into the delay and provide further assistance.
I haven't received my package so am…
I haven't received my package so am unable to write a review
Please refund me my payment
16 oktober 2026
Antwoord van Icybeardental
Hi Cherrol,
We’re sorry to hear that your package hasn’t arrived. We understand how frustrating this must be, and we apologise for the inconvenience. Please email us at enquiries@icybeardental.com with your order details so our team can investigate the delivery issue and assist you with your refund request.
So easy to order
So easy to order. I was impressed by the bundle offer. I am looking forward to starting my treatment.
26 oktober 2026
Antwoord van Icybeardental
Hi,
Thank you for your lovely feedback! We’re pleased to hear you found ordering easy and were impressed with our bundle offer. We hope you enjoy getting started with your Icy Bear treatment and wish you all the best on your whitening journey!
The pump on the toothpaste doesn't…
The pump on the toothpaste doesn't work. Can't use as I can't get the toothpaste out. Mouthwash is not as good as other whitening brands I have used. Not worth the money
18 september 2026
Review zonder uitnodiging
Antwoord van Icybeardental
Hi Sharon,
We’re sorry to hear that the toothpaste pump isn’t working and that the mouthwash hasn’t met your expectations. We understand how frustrating this must be, especially when you’re unable to use the product. Our toothpaste uses a vacuum-style pump, and air can sometimes become trapped during transit. Please contact us at enquiries@icybeardental.com so our team can assist you further.
Haven’t even received it
Haven’t even received it
Ordered it and got an email to say it was coming last week .. still nothing
19 oktober 2026
Antwoord van Icybeardental
Hi Emma,
We’re sorry your order hasn’t arrived as expected, especially after receiving an email advising it was due last week. We understand how disappointing this is and apologise for the inconvenience. Please contact us at enquiries@icybeardental.com with your order details so our team can look into this further and provide an update.
Ordered the 14 Day Smile Transformation…
Ordered the 14 Day Smile Transformation Kit on 7 October. Still waiting. No dispatch, no tracking, nothing.
I've emailed them five times now. Every reply is very polite and says absolutely nothing. "We'll chase it." "We can't give you a date." "We'll escalate it." "We'll escalate it to a manager." Honestly, I'm fairly sure I've been talking to a chatbot. My last email went in on Saturday night and the reply landed at 9.02 Monday morning, with my own sentences copied straight back at me. If it is a robot, fair play to it, it's a lot better at apologising than the warehouse is at posting things.
Meanwhile the same kit is still on their website with free express and next day delivery. Express to where, I'd like to know, because it's not my house.
The best bit? Their system emailed me to ask how my teeth were getting on, seven days into the whitening course. Lovely, thanks. They'd be getting on a lot better if the kit had ever left the building.
To be fair, they did offer a refund. But I don't want a refund, I want what I paid for. Until they sort out whatever's going on behind the scenes, I'd think twice before ordering.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Icybeardental
Hi Martyn,
We’re truly sorry for the frustration and disappointment caused by the delay with your 14 Day Smile Transformation Kit and the lack of a clear update despite your repeated emails. We understand that you want the product you paid for, not simply a refund, and that our responses have left you without the clarity you deserve. Your feedback regarding the delivery messaging and follow-up emails is also concerning, and we apologise for the experience you’ve had. We appreciate you bringing this to our attention and will share your comments with the relevant team.
Still awaiting for my purchase
Still awaiting for my purchase. When I ordered the delivery it was promised 3-5 days then get an email to say stock is low and an unexpected delay!
Wouldn’t have bothered ordering if you can’t meet the delivery date promised.
One week on and il still waiting.
19 oktober 2026
Antwoord van Icybeardental
Hi,
We’re sorry your order hasn’t arrived within the expected 3–5 days and that you were only informed of the stock delay after placing your order. We understand your frustration and apologise for the disappointment and lack of timely updates. Please email us at enquiries@icybeardental.com with your order details so our team can look into this for you.
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