We order two-tone acrylic letters with black stickee backs. Glue pours off the sides of these letters and numbers. We use masking tape to work around the edges and sides to remove the excess. It is v... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We paid in advance the 100% of the signage (11K) and after chasing them for updates for six month they advise they never produce the sign.Now they refunded the money without even an apology. Very Unpr... Toon meer
Their pricing seems to be totally arbitrary, and their communication is slow. I like the wayfinding, but everything else has been hard to deal with. We are on our 4th project and will be utlilizing... Toon meer
Bedrijf heeft geantwoord
this is the first and last time I've ever TRIED to use them, it's a joke I keep getting emails telling me that they've forwarded me to someone else who can help me but no one ever has! apparently no... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Manufacturers of signs, visual décor, and office products that identify brands, spaces, and individuals.
Contactgegevens
Gould Drive 1480, 38506, Cookeville, Verenigde Staten
- inquiry@identitygroup.com
- identitygroup.com
1,3
Zeer slecht
73 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Louise Vallone is my hero
Louise Vallone is my hero! She worked on a time sensitive project for me that required a lot of communication via email and over the phone. She took it upon herself to verify specs from previous orders to ensure consistency and updated those specs I got wrong. She communicated with engineers to make sure my specs for signs not produced before were doable and if not, she adjusted them accordingly. She made sure the quote was updated as changes were made and kept me in the loop along the way. She knew I was stressed about getting it into production, so every chance she got, she either said something or emailed me something to make me laugh. The signs will ship December 31 and all is good in the world. Thank you Louise for all of your hard work! I told you I would hug you if I could, so consider yourself hugged!!
12 december 2019
Review zonder uitnodiging
To not receive samples in this…
To not receive samples in this business, even when new orders or orders with changes are involved, is an enormous inconvenience and embarrassment.
12 december 2019
Review zonder uitnodiging
Identity Group is our go-to for signs
Identity Group is our go-to for signs. They are well designed and manufactured. The team at Identity Group works diligently on your behalf.
10 december 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, there! Thank you for taking the time to leave us a review. We're glad that you had such a positive experience with our team and look forward to working with you again.
Great customer service and prompt…
Great customer service and prompt proofs. Both critical to keeping our clients happy.
10 december 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thank you for your review. We're happy to hear that you've had a positive experience with our team, and look forward to working with you again in the future.
Jennifer and Beth are awesome to work…
Jennifer and Beth are awesome to work with!
3 december 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thank you for taking the time to write us a review. Jennifer and Beth are two of the best! We're glad you had such a positive experience working with them.
I appreciate Joey's help with my orders.
3 december 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thanks so much for your positive review. We're glad that you had a great experience working with our team!
Kathy Hannon was great to work with as…
Kathy Hannon was great to work with as always.
3 december 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, there! We appreciate you taking the time to leave us a review. Kathy always makes sure her customers are taken care of, and we're glad that you agree. Looking forward to working with you and your team again.
Nancy and team do an outstanding job of…
Nancy and team do an outstanding job of communication, follow thru and overall project timing.
3 december 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thank you for your positive review. We're glad that you had such a positive experience with our team, and we look forward to working with you again.
Excellent company!
Excellent company!
IDG always comes through and even in the tough circumstances will always work with us personally to find a solution and would never hide behind common excuses like other companies do. Simply put: Dog never ate their homework. Nancee and Jennifer are awesome.
3 december 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi Pavel - Thank you so much for your positive review. We work hard to make sure our customers get the best regardless of circumstance, and we're glad that you agree. Nancee and Jennifer are two of the best in the business - we know they'll never let you down!
You all are very reliable
You all are very reliable. We enjoy doing business with you.
3 december 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi Neil! Thanks for taking the time to leave us a review. We appreciate your positive feedback and look forward to working with you again in the future.
the quote took too long to get.- poor shop drawings
the quote took too long to get.
then the shop drawings had to go back several times for corrections. i do not believe the staff review their work before sending out the shop drawings.
3 december 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, there. Thank you for your honest feedback. I'm sorry to hear that your experience with Identity Group wasn't what you expected. We're continually working to improve our customer's experience, and your review is going to help us improve in the future.
Great to work with and a quality…
Great to work with and a quality product!
22 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, there! Thank you so much for taking the time to leave us such a positive review. We work hard to produce the best quality product, and we're glad that you agree.
Jen Thompson is a joy to work with
22 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
We appreciate you taking the time to leave us a review. We agree that Jen is one of the best!
We really like working with Identity
We really like working with Identity. Great product.
Lead times can be long.
22 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, there. Thank you so much for taking the time to write us a review. We're glad that you've enjoyed working with Identity Group, but disappointed to hear that your lead times have been longer than expected. We're working to improve this so that customers like you can have a better experience working with our team!
I wish you would return to your old…
I wish you would return to your old practice of sending us samples when requested.
22 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hello - Thank you so much for your honest review. We're sorry to hear that you're disappointed with Identity Group. We're constantly reviewing how we do business here based on feedback from customers like you. I'm going to send your feedback to our business leaders.
you have always helped me out with the…
you have always helped me out with the orders, they are correct and done with a quick turn around nothing to complain about
15 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thank you so much for your kind words!
Easy to work with and excellent…
Easy to work with and excellent customer service
15 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thanks so much for the positive review! Your review is going to help others make the best decision possible when searching for signs.
Easy format for ordering products
Easy format for ordering products. Thank you!
15 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, Lori! We know our clients are busy, so we try to make ordering our products as easy as possible - we're glad that this was your experience with us. Thank you for your review.
Always super easy to work with!
Always super easy to work with, efficient and the product perfect! The communication is excellent and my customers are always super happy. I have been using Identity Group for many years and will continue to do so!
15 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Alison - Thank you for your kind words. We appreciate your business and look forward to working with you and your team again.
We really appreciate the personal…
We really appreciate the personal service when needed. Customer service, estimating and prepress have all been friendly and helpful. Great turnaround and print quality!
15 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, Tim! We appreciate you taking the time to write us a review. We're happy to hear that you've had such a positive experience with our team.
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