We order two-tone acrylic letters with black stickee backs. Glue pours off the sides of these letters and numbers. We use masking tape to work around the edges and sides to remove the excess. It is v... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We paid in advance the 100% of the signage (11K) and after chasing them for updates for six month they advise they never produce the sign.Now they refunded the money without even an apology. Very Unpr... Toon meer
Their pricing seems to be totally arbitrary, and their communication is slow. I like the wayfinding, but everything else has been hard to deal with. We are on our 4th project and will be utlilizing... Toon meer
Bedrijf heeft geantwoord
this is the first and last time I've ever TRIED to use them, it's a joke I keep getting emails telling me that they've forwarded me to someone else who can help me but no one ever has! apparently no... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Manufacturers of signs, visual décor, and office products that identify brands, spaces, and individuals.
Contactgegevens
Gould Drive 1480, 38506, Cookeville, Verenigde Staten
- inquiry@identitygroup.com
- identitygroup.com
1,3
Zeer slecht
73 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
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Everything was great
Everything was great! Very fast turnaround.
15 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi Matt - We appreciate your feedback! We're happy to hear that you had such a good experience working with our team. We look forward to working with you again.
You guys are always great!!!
15 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thank you so much for your positive review! We look forward to working with you again in the future.
As Always an Excellent Job!
As Always an Excellent Job!
We also have great service and products from Identity Group.
13 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thank you so much for taking the time to leave us a review! We're happy to hear that you're pleased with your signs and the service provided. We look forward to working with you again in the future.
Very happy with our experience
Very happy with our experience. Prompt attention, excellent pricing, fast turnaround on drawings and revisions as well as final product. Fantastic customer service. Sandra Smith and Michael Maloney were wonderful to work with.
5 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thanks for taking the time to write this review! We're happy to hear that you had such a good experience with Identity Group. Michael and Sandra are two of the best, and we're glad you agree.
Caring Neighbor Pharmacy
Caring Neighbor Pharmacy
Signs and letters were excellent as expected, however
the mounting pattern strip for the main "Pharmacy" letters did not have perforations and there was no powder supplied.
4 november 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi Bret - Thank you for taking the time to write a review, we appreciate your honest feedback. We're happy to hear that you loved your sign, but disappointed that mounting it wasn't as simple as you expected. I'm going to forward your review to one of our team members and see how we can make it right.
No complaints here...
30 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
That's what we like to hear! Thanks for taking the time to leave us a review - your feedback is appreciated.
We had not purchased from IG for a year…
We had not purchased from IG for a year or so. We had a customer that we had to use IG to match the signage. It was a wonderful experience. The minimum had be reduced, new customer service was very nice and the shipping time was very fast.
It was a nice surprise!
29 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thank you so much for your feedback. We're happy to hear that you had such a good experience with our team. We've been working hard to improve our customer service, and will continue to grow.
Always excellent customer service.
29 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thank you for your review! We appreciate your feedback.
Thanks looking forward doing more work…
Thanks looking forward doing more work with you all
29 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thanks for taking the time to write us a review. We're looking forward to working with you again, too!
Good customer service and quick response
29 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, there! We're happy to hear that you had a great experience with our team. Looking forward to working with you again.
Their pricing seems to be totally arbitrary
Their pricing seems to be totally arbitrary, and their communication is slow. I like the wayfinding, but everything else has been hard to deal with. We are on our 4th project and will be utlilizing a different vendor.
29 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, Randall. We appreciate you taking the time to leave a review. We're sorry to hear that your experience with Identity Group wasn't what you expected. Please know that we take your feedback very seriously, and will continue to improve our customer experience.
Have always enjoyed working with…
Have always enjoyed working with Identity Group for interior signage during our new hotel openings. The process is simple and easy to follow. Product quality in excellent.
23 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thank you for the review! We're so glad your needs were met.
Our rep
Our rep, Kathy Hannon, makes you guys 5 stars. Excellent response times and a killer knowledge of the industry and our needs.
22 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thank you for the review! We agree - Kathy is all five stars!
Thank you!
Thank you!
Identity Group was wonderful to work with! We had several add ons at the end of the project and they provided and shipped quickly!
22 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Thank you for taking the time to leave a review! We so appreciate your business.
Don’t care attitude
I have been in business for 20 years and this was one of my worst experiences, choosing IDENTITY,I have filed complain to Marriott too.
Baye and Kerri was very good while taking our business, but while it came to perform we had missing sign,we called for missing sign but they treated us as new customer took over 60 days to get the sign, normally working with HOTEL SIGNS we had much better experience, we were trying to support IDENTITY as local vendor, but this was my biggest mistake ever.
22 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi Sanjay, thank you so much for your response. We know it takes time to give feedback! Please know we heard you, and will be reaching out to see how we can continue to improve our experience for you.
We have had nothing but positive…
We have had nothing but positive experiences with Identity Group. Kathy and Louise are very attentive to our account and make sure our orders are to us on time. And the signs are always beautiful.
22 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, thanks for taking the time to leave us a review. We're happy that you've enjoyed working with Kathy and Louise, and look forward to working with you again.
GSG has always been a great company for…
GSG has always been a great company for what product I purchase to do a job. I also like to add, Chris Daugherty my tech has always been great of keeping my vinyl machine running like a champ. Thanks again for all you do.
22 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi Mike, we appreciate you taking the time to write us a review! We take pride in producing the very best products, and we're happy to share them with such appreciative customers.
We order two-tone acrylic letters with…
We order two-tone acrylic letters with black stickee backs. Glue pours off the sides of these letters and numbers. We use masking tape to work around the edges and sides to remove the excess. It is very time consuming. This has been an issue since the facility was moved to Tennessee. Sloppy work all the time.
22 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, there. Thank you for taking the time to leave us a review. We're sorry to hear that your products did not arrive as you expected. Please know that we take your feedback very seriously, and will continue to work hard to improve our customer experience for you.
overall satisfied with the products…
overall satisfied with the products ordered and the quality
also, issue with the order was taken care very professionally
22 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Hi, there! Thanks for your review. We're glad to hear that you were satisfied with your products and look forward to working with you again in the future.
WA GREAT THE ONLY THING IS THAT IF YOU…
WA GREAT THE ONLY THING IS THAT IF YOU PUT THE TRACKING ON THE INVOICE THIS WILL HELP OUT SO MUCH. I HAVE TO PUT THIS WHEN WE BILL OUR CUSTOMERS. THANKS
22 oktober 2019
Review zonder uitnodiging
Antwoord van Identity Group
Great feedback! Thank you for letting us know and taking the time to leave us a review.
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