Foi a minha primeira compra no site, e posso dizer que fiquei surpreendido pela facilidade e rapidez. Enganei-me em colocar corretamente o endereço e no próprio dia foi corrigido e recebi a encomen... Toon meer
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If I could give zero stars, I would. This company engages in incredibly deceptive and unprofessional business practices. I placed an order and specifically paid for premium DHL shipping. Fo... Toon meer
Bedrijf heeft geantwoord
Foi uma experiência excelente desde a compra á entrega, não houve qualquer problema. Posso dizer que também a nível de preços são bons em comparação com a concorrência. Foi a minha primeira compra e c... Toon meer
Bedrijf heeft geantwoord
Very Quick delivery through FedEx. Unfortunately just a plastic bag as package and the boxes (eye drops) made of light trick paper, were fully flat! I think you should made a better package, a got the... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We are passionate about beauty and health, and thrive on making beauty accessible to all. We believe that beauty should be accessible to all, so we provide a global service with a carefully curated product offer, with both a catalog and service fully tailored towards customer satisfaction. Our mission is to make sure that everyone can find the perfect products and advice for them, anywhere in the world, at the best prices possible.
Contactgegevens
Rua 5 de Outubro, 490, 4700-260, Braga, Portugal
- help@idivia.com
- idivia.com
3,7
Gemiddeld
98 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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DO NOT BUY FROM IDIVIA: Deceptive Practices, Held My Money Hostage, and Zero Communication!
If I could give zero stars, I would. This company engages in incredibly deceptive and unprofessional business practices.
I placed an order and specifically paid for premium DHL shipping. For 10 straight days, I heard absolutely nothing from them. No tracking number, no shipping update, just total silence. I finally had to initiate contact myself to find out what was going on.
Their response was an absolute disgrace. They openly admitted that because their internal shipping rates with DHL had increased, they secretly decided to just sit on my order holding my money hostage hoping the shipping rates would drop. They didn’t have the basic decency to honor the transaction, absorb the cost, or even notify me of the delay! Instead, only after I confronted them, they unilaterally canceled my order.
They tried to blame "logistical disruptions," which is a complete lie, as I receive international DHL packages to my address regularly without any issues. The truth is, they only care about their profit margins. If a shipping rate cuts into their profit, they will simply ignore your order, keep your money, and say nothing until you catch them.
To make matters worse, they claimed a refund was issued, but the funds have still not appeared in my account.
Save yourself the headache, the wasted time, and the terrible customer service. Buy from a reputable, honest company that actually respects its customers. Avoid Idivia at all costs!
29 april 2026
Review zonder uitnodiging
Antwoord van Idivia
Dear Ibrahim,
Thank you for your feedback.
We are sorry for your experience and regret the frustration caused by the lack of timely updates regarding your order.
For clarity, no funds were ever captured or retained by IDIVIA. The PayPal transaction was a standard payment authorization only, which is automatically released when an order is cancelled. As the order was not dispatched, no charge was processed.
The order was cancelled due to exceptional and sudden disruptions affecting international shipping routes to Israel at the time, driven by ongoing conflict and resulting instability in courier operations, including DHL service limitations. During this period, logistics conditions changed materially, making reliable fulfilment no longer viable under the original service parameters.
We fully acknowledge that the core issue was communication. Even though context was shared during our direct correspondence, we should have informed you earlier and more proactively. We sincerely apologise for this.
At no point was there any intention to delay, withhold information, or act without transparency. This case has been reviewed internally and has already led to improvements in our communication and escalation processes.
Kind regards,
IDIVIA Team
La experiencia muy buena la verdad
La experiencia muy buena la verdad, y tenía algo de miedo por algunos comentarios que había leído. Me llegó paquete en unos 3 o 4 días y además me contestaron con rapidez a alguna pregunta que tuve por mail.
11 maart 2026
Review zonder uitnodiging
Antwoord van Idivia
Hola Conchi,
¡muchas gracias por tu reseña!
Nos alegra saber que tanto el tiempo de envío como nuestro servicio de atención al cliente cumplieron con tus expectativas. Trabajamos cada día para que la experiencia sea rápida y transparente.
¡Gracias por confiar en nosotros a pesar de tus dudas iniciales!
Equipo IDIVIA
Realmente Malo!!
Realmente Malo!!! Hice un pedido el 9 de diciembre dijeron que por Navidad se podría demorar hasta 25 días hábiles por lo que debió haber llegado antes del 13 de enero. Estamos a 23 de febrero, el producto NO llego y NO ME DEVUELVEN EL DINERO. La última respuesta de ellos fue el 10 de febrero y desde entonces nunca más respondieron los mail.
Muchas molestias, pérdida de tiempo y dinero
23 februari 2026
Review zonder uitnodiging
Quise entrar a la página y apareció un…
Quise entrar a la página y apareció un cartel de Bloqueado. Lo único que hice fue clikear en la página. Es increíble!!!
14 februari 2026
Review zonder uitnodiging
Antwoord van Idivia
Hola Alicia,
lamentamos mucho este inconveniente. El mensaje de bloqueo que visualizó es un filtro de seguridad automático de nuestro servidor que, desafortunadamente, ha cometido un error técnico al identificar su acceso como sospechoso.
Le pedimos disculpas, ya que no es la experiencia que queremos ofrecer. Estamos revisando nuestra configuración para que esto no vuelva a suceder. Si pudiera intentarlo de nuevo o contactarnos directamente (help@idivia.com), nos encantaría ayudarla personalmente. ¡Queremos demostrarle que nuestro servicio es excelente!
Atentamente,
Equipo IDIVIA
Company helpful and quick delivery.
Company helpful and quick delivery.
25 januari 2026
Review zonder uitnodiging
Antwoord van Idivia
Dear Supattra,
thank you so much for the time you took to write this review!
We are thrilled to hear that you found our team helpful and were happy with the delivery speed. Providing a quick and seamless experience is our top priority.
We look forward to serving you again soon!
Kind regards,
IDIVIA Team
As promised.
16 januari 2026
Review zonder uitnodiging
Antwoord van Idivia
Dear Moya De Nova,
Thank you for your 5-star review! Keeping our word and delivering exactly "as promised" is at the heart of what we do at IDIVIA.
We truly appreciate your trust and look forward to your next visit!
Kind regards,
IDIVIA Team
Very quick delivery, exellent products, good prices..I was very satisfied with my phurcase and very well informed about everything by email.
Very quick delivery, exellent products, good prices..I was very satisfied with my phurcase and very well informed with everything by email..
27 november 2025
Review zonder uitnodiging
Antwoord van Idivia
Dear Sabina,
Thank you so much for your 5-star review and for the time you took to write this review! We are delighted to hear that you were satisfied with your purchase and found our delivery quick and our prices competitive.
It's also great to know that our email updates kept you well-informed throughout the process—we believe clear communication is just as important as the product itself!
We look forward to serving you again very soon.
Kind regards,
IDIVIA Team
Helpful in skin texture improvement
We got the 5ml sample and we used, it got us good results in terms of skin texture imrovement.
9 november 2025
Review zonder uitnodiging
Antwoord van Idivia
Dear Vikramjeet,
thank you so much for the time you took to write this review!
We are so happy to hear that you enjoyed the 5ml sample and already noticed an improvement in your skin texture.
It's great to know our product is working for you. If you need any guidance on how to integrate the full-size product into your routine, we are always here to help!
Kind regards,
IDIVIA Team
Antwoord van Idivia
Dear Customer,
Thank you for sharing your positive feedback. We are delighted to know that your experience with us was a great one. Your satisfaction is very important to us, and we look forward to serving you again soon.
Kind regards,
IDIVIA Team
Antwoord van Idivia
Dear Remi,
Thank you for your wonderful feedback. We are very pleased to know that you had a great experience and that your order arrived quickly. Your satisfaction means a lot to us, and we look forward to serving you again.
Warm regards,
IDIVIA Team
A very good online shop
I was searching for this product for a while and I’m so happy I did find it.
The price is good and the service too
4 juli 2025
Review zonder uitnodiging
Antwoord van Idivia
Dear Claudia,
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to know that you found the product you were looking for and that both our pricing and service met your expectations.
Your satisfaction is our top priority, and feedback like yours truly motivates us to keep improving every day. We look forward to welcoming you again soon.
Kind regards,
IDIVIA Team
Exceptionally Good…
Was a bit scared to order,but turned out really well,quick shipping,good packaging.
Was given tracking information constantly.
18 juni 2025
Review zonder uitnodiging
Antwoord van Idivia
Dear Subin,
Thank you very much for your kind review.
We’re truly pleased to know that your experience exceeded expectations — especially regarding shipping speed, packaging quality, and tracking updates. We understand that ordering online can sometimes raise concerns, and we’re grateful for the trust you placed in us.
Should you need any assistance in the future, we remain fully at your disposal.
Best regards,
IDIVIA Team
Me llamo Patricia H.
Me llamo Patricia H.
Hace 8 días ya que hice un pedido a esta empresa de 113Fr. Desde el día siguiente del pedido me manda mails preguntando si deseo cambiar a otro producto. Y les digo que no. Después de tres días sin decirme nada y cuando pregunto por mi pedido vuelven a mandarme otra vez si quiero cambiar a otro producto diferente y les digo que no.
Hoy me dicen que no tienen ninguna compra por mi parte.
Les he enviado fotos del número de pedido y lo que pedí y pagado.
No me han respondido.
Ahora tienen mi dinero y no tengo el producto.
Daré hasta el sábado de plazo a que resuelvan ésto y sino lo envían urgente escribiré un articulo en el periódico para que se sepa lo que ocurre.
También tramitaré denuncia pública y privada para que no estafen a más personas.
Si alguien quiere también añadirse a mi denuncia, puede contactar conmigo aquí.
Si hoy recibo respuesta de INDIVIA.COM, rectificaré ésta reseña.
4 juni 2025
Review zonder uitnodiging
Antwoord van Idivia
Estimada Patricia,
Lamentamos profundamente su experiencia y agradecemos que nos haya trasladado su percepción, ya que nos permite esclarecer los hechos de forma transparente y respetuosa.
Según nuestros registros, su pedido fue procesado correctamente. Sin embargo, debido a una actualización reciente en la formulación del producto solicitado, suspendimos temporalmente el envío para confirmar con usted si deseaba recibir esta nueva versión. Por respeto a nuestros clientes, nunca enviamos versiones actualizadas sin confirmación previa.
Durante los días posteriores, le contactamos en varias ocasiones para aclarar su preferencia. En sus respuestas, se mencionó un producto diferente del que figura en su pedido, lo que generó confusión sobre cuál era su intención de compra. Con base en esta discrepancia, intentamos proactivamente proponerle una solución alternativa con el correspondiente ajuste, pero comprendemos que esto pudo resultar frustrante.
En el momento en que usted expresó su voluntad de cancelar la compra, procedimos de inmediato al reembolso completo. Este ya ha sido tramitado por nuestro sistema y actualmente depende únicamente de los plazos establecidos por su entidad bancaria para que se vea reflejado en su cuenta.
En cuanto a la afirmación de que “no hay constancia de su compra”, lamentamos sinceramente si alguna comunicación no fue clara. En ningún momento se ha negado la existencia de su pedido; nuestro objetivo siempre fue esclarecer la situación para poder ofrecerle una solución adecuada.
Reiteramos nuestras disculpas por cualquier inconveniente ocasionado. Seguimos a su disposición para cualquier aclaración adicional y esperamos tener la oportunidad de merecer su confianza en el futuro.
Atentamente,
Equipo IDIVIA
Very good !!!
1 juni 2025
Review zonder uitnodiging
Antwoord van Idivia
Dear Nhân,
Thank you very much for your positive feedback!
We're truly glad to know you had a very good experience with us. Should you need any assistance in the future, we remain fully at your service.
Best regards,
IDIVIA Team
Fast delivery and good packaging
Fast delivery
Good company
They always updated to the costumer
Good
28 april 2025
Review zonder uitnodiging
Antwoord van Idivia
Dear Lalen,
Thank you very much for your positive feedback.
We’re truly pleased to hear that you were satisfied with the fast delivery, secure packaging, and communication throughout the process. Your trust means a great deal to us.
Should you need anything in the future, we remain at your full disposal.
Kind regards,
IDIVIA Team
Excellent customer service and tracking…
Excellent customer service and tracking of goods. Thank you guys.
25 april 2025
Review zonder uitnodiging
Antwoord van Idivia
Dear Mags,
Thank you very much for your kind words.
We’re truly pleased to know that you were satisfied with our customer service and tracking updates. Your positive feedback motivates our team to continue delivering a reliable and transparent shopping experience.
Should you need any assistance in the future, we remain at your full disposal.
Best regards,
IDIVIA Team
The goods arrived in a timely fashion…
The goods arrived in a timely fashion well packaged and I got what I ordered.
7 april 2025
Review zonder uitnodiging
予定通り商品着きます 反応も良かったです
24 april 2025
Review zonder uitnodiging
現在オールインプラントの歯なのですが
現在オールインプラントの歯なのですが、定期的に歯医者に行って状態を診てもらいます
その時に歯茎の状態がちょっと悪くなってきていると言われ、elugelを使う事になりました。
その後は歯茎の状態がとても良くなり、歯医者も全く問題無いと言っています。
とても良い商品だと思います
これからもずっと使い続けます
1 augustus 2024
Review zonder uitnodiging
Order from Idivia (DHL) 4 days delivery from Portugal to NC, USA
I ordered a wart removal. The order was made on Monday (April 2025) and within a couple of hours I received the shipping label. And the shipment took place on the same day or the next day, because already on Friday at lunchtime I received the product in NC, USA.
7 april 2025
Review zonder uitnodiging
Antwoord van Idivia
Dear Alex,
Thank you very much for your kind review and for taking the time to share your experience.
We’re delighted to know that your order was processed swiftly and that the delivery met your expectations. Ensuring prompt handling and reliable shipping is a key priority for us, and it’s rewarding to see that reflected in your feedback.
Should you need any further assistance or wish to explore more of our products, we’ll be here to help.
Warm regards,
IDIVIA Team
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