Idivia Reviews 98

Antwoord van Idivia

21 sep 2024

Dear Adriana,
Thank you so much for your fantastic review! We're delighted to hear that you had such a great experience with IDIVIA, from the swift processing and dispatch to the safe delivery. It’s great to know the packaging and tracking met your expectations, and we look forward to serving you again in the future!

Best regards,
IDIVIA Team

Antwoord van Idivia

21 sep 2024

Dear Caitlin,
Thank you so much for your kind review! We’re delighted we could provide the hard-to-find item you were looking for, and it’s great to hear that it arrived quickly despite the distance. We always strive to offer reasonable shipping rates and efficient service. If you need anything else, we’re here to help!

Best regards,
IDIVIA Team

Antwoord van Idivia

29 nov 2024

Querida Dani,

Lamentamos mucho la experiencia que ha tenido con la entrega de su pedido y agradecemos la oportunidad de aclarar algunos puntos.

Entendemos su frustración y nos gustaría explicar que, según la información proporcionada por USPS, que también fue compartida con usted, hubo un intento de entrega dentro del plazo establecido, pero que no tuvo éxito. Después de este intento, USPS dejó un aviso en su buzón para que pudiera recoger el paquete en la oficina de correos, pero, según nos informó, no se realizó la recogida. Desafortunadamente, tras el plazo para la recogida, el producto fue devuelto a nosotros. Tan pronto como recibimos la confirmación de la devolución, procesamos inmediatamente el reembolso de su pedido.

Con respecto a la firma en la entrega y al tipo de envío seleccionado, nos gustaría aclarar que el envío postal normal puede tener algunas limitaciones en cuanto a las actualizaciones de seguimiento y opciones de entrega. Esta información fue claramente indicada durante el proceso de compra, ya que el tipo de envío seleccionado no permite la elección de horarios específicos para la entrega.

Lamentamos los inconvenientes causados y quedamos a su disposición para brindarle cualquier información adicional o asistencia que necesite.

Atentamente,
IDIVIA Team

Antwoord van Idivia

21 sep 2024

Dear Bárbara,
Thank you for your fantastic review! Your recommendation means a lot to us! If you need anything in the future, we’re always here to help.

Best regards,
IDIVIA Team

Antwoord van Idivia

21 sep 2024

Dear Maria,
Thank you so much for your fantastic review! We're delighted to hear that you're happy with our prices and fast delivery. We look forward to serving you again soon. If you ever need anything, don't hesitate to reach out!

Best regards,
IDIVIA Team

Antwoord van Idivia

21 sep 2024

Dear Hannah,

Thank you for your fantastic review! We’re so glad to hear that we could exceed your expectations, especially as a first-time customer. It’s great to know that your package arrived quickly in Australia and that you received the product you were looking for. If you ever need anything else, we’re here to help!

Best regards,
IDIVIA Team

Antwoord van Idivia

21 sep 2024

Dear Asadullah,

Thank you for your amazing review! We're so happy to hear that you love shopping with us and consider us one of the best stores for your products. Your support means the world to us! If you ever need anything, we're always here to help.

Best regards,
IDIVIA Team

Antwoord van Idivia

17 jun 2024

Dear Christine,

Thank you so much for your wonderful 5-star review! We're very happy to hear that you had an amazing experience from the purchase through to the arrival of your order, and that the products met your expectations and were well packed.

Your satisfaction is our top priority, and your feedback means a lot to us. If you need any assistance in the future or have any questions, please don't hesitate to reach out. We're always here to help.

Best regards,
IDIVIA Team

Antwoord van Idivia

17 jun 2024

Dear Margaret,

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had an amazing experience from the purchase through to the arrival of your order.

Your satisfaction is our top priority, and your feedback means a lot to us. If you need any assistance in the future or have any questions, please don't hesitate to reach out. We're always here to help.

Best regards,
IDIVIA Team

Antwoord van Idivia

17 jun 2024

Dear Kaz,

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you always knew where your order was and when it would be delivered. Providing great service is our top priority, and we're glad to know we met your expectations.

If you ever need any assistance or have further feedback, please don't hesitate to reach out. We look forward to serving you again soon!

Best regards,
IDIVIA Team

Antwoord van Idivia

15 mei 2024

Dear Reviewer,

Thank you very much for your review. For us, every piece of feedback is an opportunity to learn and improve our services. Firstly, we would like to humbly apologize for the frustration and inconvenience you have experienced. We are deeply sorry that your experience with us has not been satisfactory.

We regret that we are unable to identify your specific order based on the information provided. However, we want to assure you that we respond to all customer emails and take immediate action if an order is not delivered. In such cases, we initiate an investigation with the shipping company. If it is confirmed that your order was not delivered, we will either issue a refund or offer the option of a reshipment.

While 99.5% of our orders are delivered within the estimated delivery period, we acknowledge that there can be issues with a small percentage of orders. We are committed to addressing these issues and finding the best solution for each situation.

Please contact us at help@idivia.com with your order details. We are more than willing to assist you and resolve this matter to your satisfaction. Our goal is to provide a stellar experience to everyone who contacts or purchases from us, and we are dedicated to making things right.

Best regards,
IDIVIA Team

Antwoord van Idivia

27 apr 2024

Querida Ericka,

Gracias por tomarte el tiempo para compartir tus comentarios con nosotros en Trustpilot. Nos disculpamos profundamente por la frustración y la incomodidad que has experimentado.

Al recibir tu reseña, te contactamos de inmediato por correo electrónico para abordar la situación de manera exhaustiva. Inicialmente, nuestra comprensión se basaba en información de USPS, que indicaba que tu pedido debería haber sido entregado después de un intento fallido de entrega, ya que ellos te habían contactado con respecto a la entrega. Pedimos disculpas por cualquier confusión o falta de comunicación de nuestra parte. Esta reseña nos tomó completamente por sorpresa, lo que provocó una investigación inmediata para aclarar la situación.

Dado la falta de comunicación de nuestra parte en esta situación, es crucial destacar que solo recibimos tu primer contacto, al que respondimos de inmediato con toda la información disponible, junto con esta reseña. Reconocemos que hubo un malentendido y lamentamos sinceramente cualquier inconveniente que esto haya causado. Parece que inicialmente teníamos información incorrecta, lo que nos llevó a creer que tu pedido había sido entregado con éxito. Sin embargo, al conocer la nueva información, ahora tenemos una mejor comprensión del estado de tu pedido.

Reconocemos que los errores suceden, pero ten la seguridad de que nunca fue nuestra intención descuidar tus preocupaciones o causar prejuicios. Nuestra única intención es proporcionar un servicio ejemplar y garantizar la satisfacción de nuestros clientes.

Por favor, no dudes en comunicarte si tienes alguna pregunta o inquietud adicional. Estamos completamente comprometidos a resolver este problema y garantizar tu satisfacción.

Atentamente,
IDIVIA Team

Antwoord van Idivia

27 apr 2024

Dear Liz,

Thank you so much for your positive review! We're thrilled to hear about your experience with us.

We're delighted that you found our website easy to use and that you received your order promptly and in perfect condition. Providing a seamless shopping experience and ensuring the safe delivery of our products are top priorities for us, so it's fantastic to know that we met your expectations.

We appreciate your kind words and your trust in us. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're always here to help.

Thank you once again for choosing us, and we look forward to serving you again in the future!

Best regards,
IDIVIA Team

Antwoord van Idivia

27 mrt 2024

Dear Nada,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you're satisfied with our service and that you found our team helpful. Your kind words mean a lot to us, and we truly appreciate your support.

We're committed to providing excellent service and ensuring that your shopping experience with us is nothing short of exceptional. We look forward to serving you again in the future and continuing to meet your needs.

If you ever have any questions or need assistance with anything, please don't hesitate to reach out. We're here to help!

Warm regards,
IDIVIA Team

Antwoord van Idivia

27 mrt 2024

Dear Amir,

Thank you for sharing your feedback on Trustpilot, and we apologize for the challenges you've faced.

Firstly, we want to address the issue with your order. It seems that your order was cancelled and refunded due to a stock error. Unfortunately, the product is currently unavailable as the brand is not producing it, and despite our efforts, we couldn't source it through our partners. We understand that this may have caused frustration, and we apologize for any inconvenience caused. Additionally, we'd like to clarify that we did send an email regarding this situation, although we understand if it may have been overlooked.

Secondly, regarding the lack of communication, we sincerely apologize for any confusion. Upon reviewing our records, we couldn't find any direct communication from your end via email at help@idivia.com. We aim to address all inquiries promptly, typically within 24 business hours, and it's disappointing to hear that you didn't receive our response. We're committed to ensuring a seamless experience for our customers, and we regret any miscommunication that occurred.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.

Best regards,
IDIVIA Team

Antwoord van Idivia

14 mrt 2024

Dear LD,

Thank you for taking the time to share your recent experience with us. Your feedback is invaluable as it helps us to continually improve our services.

We completely understand your frustration regarding the delay in receiving your order. Regrettably, our ability to assist you was reliant on Royal Mail's response time, which unfortunately proved to be slower than anticipated. Despite our proactive efforts to communicate with Royal Mail, obtaining the necessary information was met with unexpected delays. The most recent update we received from Royal Mail indicated a response deadline of March 5th. However, as of March 6th, we had not yet received a response. In light of this prolonged delay and the absence of new information, we initiated the refund process for your order on March 6th.

We sincerely empathize with the frustration caused by this extended process, as our ultimate goal is to provide timely resolutions for our customers. While we acknowledge your concern that your order may be lost, it is imperative for us to adhere to Royal Mail's protocols and timelines to prevent any potential contractual issues and further complications.

Please rest assured that providing excellent service to our customers remains our top priority, and we are continuously working to enhance our processes to prevent similar occurrences in the future.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.

Warm regards,
IDIVIA Team

Antwoord van Idivia

18 feb 2024

Dear Andres,

Thank you sincerely for taking the time to share your review with us. Your feedback is invaluable to our team as we continuously strive to enhance our products and services.

Ensuring your confidence and satisfaction with our products is our top priority. To address your concerns, we have thoroughly investigated the situation you raised in this review through our dedicated customer service. We have provided you via e-mail with documentation and data that confirm the authenticity of the SkinCeuticals products you purchased. We understand the importance of transparency and are completely open to further reinforcing the legitimacy of our products if needed.

Should you have any further questions or require additional information about our products or our company, please do not hesitate to reach out. We are dedicated to addressing your concerns and providing any assistance you may need.

Thank you once again for your feedback and for choosing IDIVIA. We eagerly anticipate the opportunity to serve you again in the future.

Warm regards,
IDIVIA Team

Antwoord van Idivia

12 jan 2024

Dear Ana,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you are pleased with our service for the second time. Your satisfaction is our top priority, and we're grateful for your continued trust in our company.

If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.

Warm regards,
IDIVIA Team