Impakt Claims Reviews 

I had no communication from this company in over 4 years… not a single update along the way. They claim they were perusing my said case all that time. I took it upon myself to fight my own battle, attending all the hearings etc. I got awarded an outcome for the work I put into fighting. Not much was awarded, since I’ve been awarded I’ve had nothing but communication asking for the money I owe them… let’s settle one thing you only care about the money and quick to send me 3 emails about paying. Where’s the email responding to my data request? I should have waited until you passed the 30 day mark so I can report you to the ICO. I can see from your responses that you’re quick to blame everyone else, but when will you accept accountability over the no communication to all your clients? You sent me a document stating my 14 day rubbish to which you didn’t even save that on the system correctly. You’ve saved it under Daniel, this shows pure incompetence on your behalf. I will pay £1 via the online portal to show I’m willing, this should at least cover the 10 second emails you copy and paste to everyone. You can chase me for the money and threaten me with any actions you may take. I've stated on the phone to you, I'm now in a IVA so even if its added you might see a percentage of what your asking for, the rest will be written off. even if a CCJ is applied for this will soon be removed! The fact everyone is voicing similar concerns is going to drag your reputation down. I mean let’s be honest you can’t expect us to be happy with the services? You didn’t have a member of staff to each client attend the court this would have been done as a bulk. Furthermore when all these things happened why wasn’t you updating us on the process? You say my case was referred to the ombudsman but no updates was ever provided? You expect me to believe and pay for a service I haven’t had… For now my review stands as written, I do not recommend.

Dont use this company. They threating me every single day with payment and getting ccj on me when they told me i would recieve only £27 for my claim in december 2023 now which i said ok and made other company to deal with interest i have paid to be waived now they saying you owe us that money you have been paid, sorry but i dealt myself you only managed to get £27 now you can take this matter to court but all evidence shows how scammy moves you do.

You have not secured any offers keep lying and take this matter to court please

Received a payment of £490 back from amigo which they wanted £179 they harassed my every day to make payment with multiple text and emails which is quite ironic as I had to chase them for information for over 2 years and never had an update. They even phoned me pretending to be amigo loans saying they sent me a code and they needed it to log into my account, which I ended up doing against my better judgement. I checked my amigo account a few days later and impakt claims had entered there bank details into my amigo account so when I got paid out they would take it …. They been reported to the FCA

I found the company friendly and knowledgeable. All the questions I asked no matter how petty were followed up and answered.

Avoid do it yourself through Martin Lewis Received a payment of £1250 back from amigo which they wanted £450 they harassed my every day to make payment with multiple text and emails which is quite ironic as I had to chase them for information for over 2 years and never had an update. The amount of money I was robbed off me by amigo I thought that impackt claims must have been making payments on my loans by the way they thought it was there money.

Great service, kept in contact when ever needed them. Would use again. Great communication and of corse a great end result in getting a good claim. Thank you impakt claims.

Please don’t waste your time thinking you might get something back from these loan company’s or infact the claims company’s you do all the ground work and they do nothing minimum effort no real communication, don’t believe the fake review like I did and if u don’t listen to this then you are a fool like I was, wasting my time and I won’t be replying to anything they have to say about this review as I’ve already wasted to much off my life on this bs be careful out there people

Absolutely over the moon with the service they managed to reduce my outstanding balance by 75% couldn’t be happier.

Filled out a form in 2022 for Amigo loans with them. They have not updated me once and due to lack of communication from them I have completely forgot about them. I have then dealt with Amigo directly making a complaint through their scheme and these con artists tried emailing me chasing me up for a payment of £1,144 that I owe them in fees as Amigo paid me out. Sorry but no change. Total scammers, didn’t hear anything from them for nearly 3 years and now that Amigo announced they are refunding and that they refunded over 98% of the claims they are chasing me up for money. Not happening. I get emails daily with threats that they will pass my “debt” to their third parties and charge more. Absolutely a joke, ontop of this I asked them to send me a contract to have a look over and they are in breach of their own contract “keeping you up to date on the claim” and heard nothing. Also this time they sent two additional pages with Terms and Conditions when my initial contract was only two pages this new one was 4. Now asking for payment. Take me to court. No chance you’re seeing a single penny from me.

No communication from them for over 2 years. Everytime I call, there is a new excuse as to why payments aren’t being made. Not a single email/txt/call once from their side to explain what’s going on.

Do not use this company they are saying I owe them £300 as I had a claim with amigo loans which I dealt with myself in the end as I never heard back from them now they say its down to them I've told them they will have to take me to court if they think they have a case

They helped me fill in 1 form, didn’t provide an update for over 3 years and then send me a bill for a little under £2000

Tried to reason with them, asked to speak to someone to make a complaint and was disregarded as they continued to push for payment

Disgusting company - 0 morals and do not care about the people they ‘represent’

Vile.

Amazing company to deal with, very helpful and would highly recommend.

What a surprise fantastic company these do what they say they will do, thank you so much keep up the good work

Very professional and understanding .

Managed to get a reduction of my loan, wiping off all interest and for no fee as there wasn't any compensation due to me still owing on the loan. Very fair and helpful company, even had my loan removed from my credit report!

well its 8 days until the deadline for my refund in full payment and its me having to chase daily as this company refuse to chase for me. Baring in mind at the end of March they told me refunds were being paid imminently. Then last week decided to tell me it could be May.

I will be logging a complaint with them direct but doubt i will get an outcome. I have all of the emails and evidence between myself and amigo showing that it was me that lodged the complaint (they may have got authority to deal with but they sent one letter and everything else was dealt with by myself as amigo made contact with me direct).

This was all done on amigos claims portal so could have only been logged by myself.

I am very upset that just because this company sent one letter to them and that was all, that theyre getting a 40% cut of my money despite it being me that faced extreme financial hardship due to miselling. I logged the complaint on the portal. I was the one that placed a vote as to what scheme they would propose before they went to court. It was me that had to provide my credit report to them plus years of bank statements showing how financially affected I was by the loan. Then all of a sudden just because Impakt sent one letter to them, that automatically gives them nearly half of my compensation. This compensation is meant to be making me more financially stable and now it won't be.

I have asked them nearly every couple of days to please contact amigo and get an update which they refuse and tell me to be patient. I have explained my situation currently and the only thing they seem to focus on is getting 'their cut' instead of helping their 'customer'. I would have no contact at all if it weren't for me ringing and emailing them. I'm not happy. And if no resolution is agreed, I will be telling everyone I know never to use this company and I already know of a few who have considered using Impakt to help with miselling complaints.

UPDATE!!!
In response to my reply, I get a response not an update just asking me to be patient and that is ONLY because I keep having to ring you or email you asking for an update but I'm still none the wiser.

I am disputing it now having spoken to Amigo and then confirming all of the evidence the vote etc was done by me then the authority letter all of a sudden came through. I heard NOTHING from your company until they confirmed they would be paying out to customers and an amount was given to your company, the first I heard from you when that happened was issuing me with an invoice.

Your company made no contact with me at all until money was on the table and that was telling me how much I owe you. If someone would kindly asmser my email I sent today then maybe this could be discussed further instead of on a public platform

The team worked incredibly hard to claim back on my Aqua card, which resulted in a cleared balance plus £2900 on top which came in incredibly useful.

Given the provider weren't exactly straight forward in handing the money back, Jenny and India were great in ensuring I was kept updated and chased until the money was in my account!

India has been fantastic throughout the whole process for receiving my Amigo loans refund. From start, to receiving the refund into my account, India kept me updated and informed. Once again, thank you

wish i listened to the bad reviews .... all is well and good if its a straight forward refund or reduction of credit .... however if you are not happy with the amount or need any assistance they have zero communication
iv had two accounts closed on me that i was not aware this could happen... one has declined anything i heard nothing back from this company it only seems they are bothered if they can make money off you .... advise doing everything yourself look on money expert web page its not hard they have a template i wouldn't recommend this company .