Excellent efficient service thank you, it's very much appreciated. I placed my order early afternoon, within the hour I received an email saying my order had been picked & shipped. I was then give... Toon meer
Bedrijf heeft geantwoord
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Very fast delivery . BUT driver who delivered just knocked then ran to his van not giving time for me to answer door so package was left on doorstep in full view of whole street in the rain not great... Toon meer
The products were as advertised but I would have preferred more details prior to selection e.g. The wipes I ordered (Tena) need to be moistened prior to use otherwise they are too hard and rough. I a... Toon meer
Bedrijf heeft geantwoord
Great products at great prices that are quickly and discreetly delivered. I have bought from this ic store for years and have never had any issues, they are in short, fantastic, I cannot recommend th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Incontinence Shop Ltd supplies a wide range of incontinence products that give you the maximum absorbency while being discreet and are appropriate for men, women and children. We stock many brands including TENA, Drylife, iD and many more.
Contactgegevens
Westfield Two, Pitstone Green Business Park, LU7 9GP, Pitstone, Verenigd Koninkrijk
- 01204571017
- info@incontinenceshop.com
- incontinenceshop.com
4,6
Uitstekend
961 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Good thing they know how important…
Good thing they know how important delivery is so use a reputable courier at cost of extra pounds
27 januari 2026
Antwoord van Incontinence Shop Ltd
Thank you for your thoughtful feedback! We're pleased to hear that you value our choice of using a reputable courier. We understand how important reliable and timely delivery is, and we're committed to providing the best possible service, even when it means additional cost to us. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Gave very good advice.
27 januari 2026
quick delivery
27 januari 2026
Antwoord van Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that you were happy with our quick delivery. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
I am a regular buyer from you
I am a regular buyer from you, used to order monthly until I was surprised that the company change the product quality, I stoped ordering and return my order and above this had to pay for the return shipping, the new product is less quality and same price 🤷♂️
27 oktober 2025
Antwoord van Incontinence Shop Ltd
Hello, thank you for your review. We're sorry to hear you're not a fan of the updated product. We are unable to refund shipping and collection costs for products that aren't faulty/damaged. If you'd like us to help find an alternative you are more than welcome to get in touch. I'll also pass on your feedback the team. Thanks, Nick
Bought multipack Drylite level 3 pads…
Bought multipack Drylite level 3 pads from the website. The pads I received are nothing light what you see visually on the packaging. I queried it and was told I received the correct pads and there were slight adjustments as they had changed the manufacturer and location. The pads shown are a triangular shape similar to the Tena pads which are ideal for comfort. The pads I received were rectangular and uncomfortable to wear. Just a heads up if someone is thinking of ordering.
12 januari 2026
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Hello, thank you for your review. We’re sorry to hear you’re not a fan of the updated pad design. I’ll pass this on to the design team for review. If you have any unopened packs, you are welcome to return those to us for a refund. Thanks, Nick
Very good service
26 november 2025
Antwoord van Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you were happy with our service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Antwoord van Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that you found our ordering process easy, our prices competitive, and our delivery service excellent. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
On time and as described
26 november 2025
Antwoord van Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that your order arrived on time and was exactly as described. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Speed and reliability of response.
27 oktober 2025
Antwoord van Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you were pleased with the speed and reliability of our service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Promptly delivered
26 september 2025
Antwoord van Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that your order was delivered promptly. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Can’t give a review as I have not…
Can’t give a review as I have not received my order . The courier you use is diabolical. Evri is hopeless. Been told different stories to where my parcel is and can’t speak to a human
27 augustus 2025
Antwoord van Incontinence Shop Ltd
Hello,
I’m very sorry to hear that your order has not been delivered yet. I’d like to assist you in resolving this issue as quickly as possible.
If you haven’t already reached out to us, could you please email us at info@incontinenceshop.com or call us directly at 01204 571 017? This will allow us to investigate the matter and ensure your order gets to you as soon as possible.
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Nick
Above and beyond!
As a regular customer (not necessarily an incontinent one!), Ihave always received the most helpful and empathetic service fronm your staff. Notably Katrina and Louise. Thank you for being so flexible and friendly.
27 augustus 2025
Antwoord van Incontinence Shop Ltd
Thank you so much for your wonderful feedback and for being a valued regular customer! We're delighted to hear that you've consistently received helpful and empathetic service from our team. Katrina and Louise will be especially pleased to know that their flexibility and friendly support have made such a positive impression. We truly appreciate your kind words and continued support, and we look forward to serving you again at IncontinenceShop.
As always an excellent service
As always an excellent service, goods are reasonably priced and always delivered on time in good order, great job yet again, well done good job 😃👍
27 augustus 2025
Antwoord van Incontinence Shop Ltd
Thank you so much for your wonderful feedback! We're delighted to hear that you've once again had an excellent experience with us. It's great to know that you find our products reasonably priced and that your orders are always delivered on time and in good condition. Your continued support means a great deal to us, and we truly appreciate your kind words. We look forward to serving you again at IncontinenceShop. 😃👍
1st time using this company due to the…
1st time using this company due to the other company i used have been out of stock for close to a month now. So thought i would try someone else i found this company and everything was perfect from the start to finish also it was super fast delivery will be changing over to this company from now on .
27 augustus 2025
Antwoord van Incontinence Shop Ltd
Thank you so much for your fantastic feedback! We're delighted that you chose to give IncontinenceShop a try and that your first experience with us was perfect from start to finish. It's wonderful to hear that our fast delivery and service exceeded your expectations. We're especially grateful that you've decided to make us your regular supplier. We truly appreciate your trust and look forward to serving you for many years to come!
Antwoord van Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you found the ordering process easy and that your order was delivered on time. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Friendly service and helpful
27 mei 2025
Antwoord van Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you found our service friendly and helpful. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Antwoord van Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that you've once again experienced our quick service and were pleased with the quality of our products. We truly appreciate your continued support and look forward to serving you again at IncontinenceShop.
I have a monthly subscription
I have a monthly subscription. I am advised in advance when my next delivery is due to be shipped. The price hasn't been increased so far and my Free deliveries arrive the next working day in plain packaging. Really pleased with this firm. Much more cost effective than my previous supplier Amazon.
26 april 2025
Antwoord van Incontinence Shop Ltd
Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying the convenience of our monthly subscription service, advance delivery notifications, competitive pricing, and next working day delivery in discreet packaging. It's especially rewarding to know that you've found our service more cost-effective than your previous supplier. We truly appreciate your continued trust and support, and we look forward to serving you for many more deliveries at IncontinenceShop.
Antwoord van Incontinence Shop Ltd
Thank you so much for your kind words! We're delighted to hear that you've consistently received brilliant service from us. Your continued support means a great deal to our team. Thank you for choosing IncontinenceShop—we look forward to serving you again soon!
Good subscription service
Good subscription service. Reliable, helpful and great customer service as well as good pricing.
27 maart 2025
Antwoord van Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that you're happy with our subscription service and that you find it reliable, helpful, and good value for money. It's especially rewarding to know that our customer service has met your expectations. We truly appreciate your continued support and look forward to serving you again at IncontinenceShop.
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