IndespensionReviews 

great customer service, was told out of stock would be at the end of following week but actually received parts beginning of week kept up to date by email very good service would highly recommend

Sent an item that was not described properly, agreed to pick it up and refund, then changed their website description to cover their lies and won't answer any emails or get in touch, not the service you would except from a company like this

Superb service from Steve and Maria. Identified what I needed, checked stocks and mailed out immediately. Highly recommend this team. Need to visit the shop and spend more with them.

Great service from Josh, the correct parts arrived on time, very happy

Contacted Indespension after receiving advice from THULE regarding a replacement key for a Halfords roof box. I was advised to look into the branch in order to try a range of master keys to which after 15 minutes a matching key was found and a replacement ordered to be sent out to my home address. Great friendly service very highly recommended thank you!

Absolutely brilliant fast efficient service.

An excellent service, staff helpful, knowledgeable and courteous. Order processed quickly and without any drama. Not a big order total value £105
Order placed Tuesday the 6th Sept at approx 3pm and delivered Wednesday the 7th approx.
What a brilliant service, well done Indespension, you and your staff delivering decent products and a proper service... Please thank Marcus and Rosie, they are a credit to your company many thanks Jerry Bland Air & Power Services Ltd

Great service. Plentyof correct information sbout the product and the timing of when the product would be ready

Item arrived exactly as ordered. Item was of the highest quality. Thank you!

Ordered some parts and they turned up within 2 x days. Great service.

Great price and very fast delivery from the OEM.

I dealt with the Carlisle branch and to be honest the whole experience has been shambolic! I ordered some Thule parts (bike rack and roof bars) No communication on my order, I had to chase! Some of the order arrived and was fitted but again no communication on the remainder of the order. Someone in the branch (lets not name names on here, but Indespension know who that is) did eventually try to call and let me know the outstanding parts had arrived. I did miss an appointment with them and I am a little hard to get hold of at the moment- busy like most people. I did explain that on the phone and said leave a message and I'll call you back so we can arrange and alternative fitting date. No message left and when I receive an unknown number I don't generally call them back. That's when the first threating text arrived telling me if I didn't settle the balance court action would be taken (in the 21st century what reputable company would send a text like that?). I made a call to the branch and said - how can I pay the balance when I don't know how much it is and b, I still have parts on order. At this point, I'm thinking, not great so let's end it and I can arrange the remainder of the parts from somewhere else. The bizarre thing is the branch didn't know how much deposit I had paid, so again I couldn't settle the balance. I was away at the time so called the branch one Saturday morning as agreed, let them know how much the deposit was and said let me know the balance and I will pay. 4 weeks passed, I'm busy and to be honest why should I chase to pay an invoice. Then the calls start again. I am working from home, busy on calls and meetings but no voicemail left. Then another threating text telling me the debt would be passed to accounts if I didn't pay the balance by the end of the day. I called Head Office and explained, I couldn't pay the balance as I didn't know how much it was. They were very apologetic and I had several calls from someone else at Carlisle who let me know how much was outstanding. The upshot is the balance has been settled but not until Indespension tried to invoice me nearly £40 more than the Thule website would have charged for the same parts. Again, they did apologise and reduced the invoice but make sure you have your wits about you when dealing with them and be prepared to be the one chasing for updates on a order.

Indespension - happy for you to respond if any of this is factually incorrect.

To be honest I cannot rate my experience fully as I have not received my order as yet. I have also received no communication on when I may receive my order. I sent an email to the sales guy and he has not replied. I had been hoping to use my Trailer this weekend, that’s not going to happen. Overall a very poor service.

Fast, Friendly reliable service. Would use again happily.

Easy to order online, fast dispatch.

I tried to buy a trailor coupling. 1st step I rang Leeds depot no answer ,so range head office thay said that Leeds had one. So I went to Leeds, no coupling in stock but I managed to buy other parts that I required. I was told that one would be sent to them and thay would ring me.about 8 days later I rang again still not found my coupling another 2 days I rang again still no coupling. Another 14 days I rang again still no coupling, so was suggested that the order be transfered to head office and thay would ring me. As thay didn't ring me imidiatly I went on line and ordered one over the Internet which meant incuring a delivery charge. And then my coupling arrived within a couple of days. Why was it so hard to buy a standard item, it took me nearly a month with me doing all the pushing. The company have apologised to me and are looking at ways to prevent this kind of problem occurring in the future. I have to say that there on line service is excellent.

Excellent service from the Bolton branch who fitted by tow bar. Friendly and professional. Would definitely recommend.

Great prices and very service my trailer is now 100 % fit roller wise thank you

Exactly as described, works as it should.