Industrialmaestro Reviews 204

Great communication
Quality product
Delivery on time

Do not order from this company. They are expensive and sell themselves as ‘high quality, fast delivery’ but what they provide is anything but that. My order arrived weeks late, with no information provided regarding dispatch, tracking, delivery ETA. I’ve had the rails up for a couple of weeks, and they are completely ruined already. All of the paint has chipped off, exposing the hideous bare conduit underneath it. I contacted the company and requested a refund, and they are refusing to give my money back until I’ve returned all the items. I cannot do this as I’m using them in my shop! I can’t open a clothes shop without any rails?! Terrible company. An absolute waste of my money and time as a small business owner, really upset and disappointed.

The experience was good overall. However lengthy and with use of excuses for the length of wait prior to delivery. That said, the product did arrive; it was the right size and no parts were missing.
In my opinion, to improve the business, it ought to be outlined from the beginning that the item would take a certain amount of time obtain, ship, make and be ready for delivery.
The rest is fine.
Communication is prime for success in any business.
Onwards and upwards.
Good luck!
Janet Storey

Good products fast and efficient service and delivery very pleased. Thanks

Excellent service, goods arrived in good time
Good quality

I had a custom order and when it arrived it was not correct. I contacted the company on 27th July and had no response to my email which I sent to the person I had been in contact with.

In addition my lady 2 emails prior to despatch were mot replied too, maybe the person was on holiday.

So far not great - similar to other review I’m concerned I’ve been scammed. Ordered an item two weeks ago (delivery due with 3-5 days) and just emailed to check on status and email is bouncing back. Chat on website doesn’t really work. Hoping this prompts a response.

Update - 9 August - having had a few messages on chat (email still not working) saying it’s on its way - it’s still not arrived!

The handrail I ordered was mistakenly sent to the wrong address. I was offered the choice of either a full refund or a replacement. It took a while for them to fabricate another one but it arrived eventually and I’m pleased with it. It was easy to install and looks good.

Following my recent repeated dissatisfied review of the product and service, and Industrial Maestro's further response indicating that it was my delay in acknowledging receipt of a perfect product - an explaination was given by me - but clearly not accepted by them but also that it was my installer who had damaged the product. On completely unpacking and removing the protective cellophane covering (I had no need to remove that prior to installation - or so I thought) it was my installer who pointed out the scratches prior to installation. My previous interactions with the supplying manufacturer had already alerted me to their lack of engagement with my issues. For instance, when I said I wanted to order chrome silver finish - I was told by email that neither chrome or silver was part of their colour range. I certainly am in possession of 'silver' finish on brackets. Clearly someone just being difficult at their end.

Product great, delivery appalling. They shouldn’t use Evri……

The product l ordered looked good except the bannister rails which arrived in 4 pieces instead of two which could not be used, l required the lenghs ordered but that exceeded the lenghs you supply, very disappointed.

HORRIBLE QUALITY DO NOT BUY HERE

Very poor will not buy anything again in my life

The item is really good, and I'm pleased with it. However, the communication was incredibly poor, to the point that I thought I had been scammed for two months. I sent online messages, Whatsapps, made phone calls, and it took an age to receive any recognition and get an update on the order. When it arrived, I was really pleased. However, it was a huge inconvenience communicating, getting updates, and finding out that was happening.

We are happy with our gold table legs. Packing and delivery time is very good.

Good quality product only spoilt by quality of the coating, otherwise would have been 5*

Needed custom made dog guards . Great service very quick once measurements were sent and product arrived within 7 days exactly as described !

We were very happy with the clothes rail that we purchased. A good quality product!
We also received good communication from the customer services team regarding delivery expectations. Thank you 🙏