I tried out the trial on a saturday. unfortunately, I was not able to login to their website to use the system. The next day I was still unable to access the system, so I cancelled the trial using the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Customer service staff was extremely helpful and caring about my issue and was able to bring a resolution. Unfortunately as time progresses and years pass customer service is not as good as it used to... Toon meer
Bedrijf heeft geantwoord
Mrs.Mary was very outstanding with helping me with my problem. Mary was very kind and respectful did not try to over talk me but listen very carefully to what the serious issues I was having with tryi... Toon meer
Bedrijf heeft geantwoord
I paid the $2.95 to get information on a phone number that called me but the search returned no data. Then, at the very last step of payment, the company informed me of a forced subscription. I lost t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Contactgegevens
Verenigde Staten
- infotracer.com
4,3
Uitstekend
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Tried to cancel. They keep taking withdrawls from PayPal.
We decided this service was not for us and we cancelled. We continue to get charged and not refunded what we were promised.
30 december 2025
Antwoord van InfoTracer
Hi Jennifer,
Thank you for your feedback, and we're sorry for the inconvenience. I've reviewed your account and can confirm that two refunds were processed. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you wit. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good research
6 januari 2026
Antwoord van InfoTracer
Hi James,
We sincerely thank you for your feedback. Our team is committed to delivering reliable research, and we’re pleased you found it beneficial. If you need further assistance we're always here to help.
Sincerely,
Jen
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not as clear
I tried the one week trial and then paid extra to see information concerning one specific person. What came up was confusing ... it seems anyone with that name was merged and it was difficult for me to figure out what pertained to the one person I was researching.
23 december 2025
Antwoord van InfoTracer
Hi Marie,
I'm sorry you were confused about the report you received. Rest assured, we will do our best to improve our services in the future. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The agent who helped me was very kind…
The agent who helped me was very kind and responsive to my requests.
As for the company itself, please let folks n know UP FRONT that they won't be able to get a vehicle owner's name via a license plate search, so they won't waste time having to cancel and get a refund, like I did
Thanks
4 januari 2026
Antwoord van InfoTracer
Hello Beth,
Thank you for your thoughtful feedback! We’re glad to hear that our agent was kind and responsive in assisting you. We’ll be sure to pass along your kind words to them.
We also appreciate your suggestion regarding license plate searches. Transparency is very important to us, and your feedback will help us improve how we communicate what information is available to our customers upfront.
Thank you again for sharing your experience, and we look forward to assisting you in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Grover,
Thank you for your kind feedback! We’re thrilled to hear that our service was able to provide quick and helpful results for you.
Your support means a lot to us, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Amazing Info
It didn't give me everything but It's okay I got what I needed
4 januari 2026
Review zonder uitnodiging
Antwoord van InfoTracer
Hello,
Thank you for your feedback! We’re glad to hear that our service was able to provide the information you needed, even if it didn’t have everything.
Please note that our data is gathered from a variety of public sources, including courthouses, white page directories, vital records sites, social media platforms, and archival databases. While we strive for accuracy, we cannot guarantee the completeness of the information, as explained in our FAQs under Data Questions: https://infotracer.com/faq/.
WAdditionally, we cannot locate an account using the details you provided in this review. To assist you further and acknowledge the agent who helped, please give us a call or send an email to askinfotracer@ask.infotracer.com with additional details or a link to your account.
We appreciate your support and look forward to assisting you again soon again soon.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Emily,
Thank you for your kind feedback! We’re delighted to hear that you had a positive experience with our customer service.
At this time, we were unable to locate an account under the name provided. If you have an account or need further assistance, please contact our support team at askinfotracer@ask.infotracer.com
with additional details or a link to your account so we can help and also acknowledge the agent who assisted you.
Your support means a lot to us, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Infotracer trick billing
Infotracer starts charging a monthly subscription and buries this in the fine print of the terms without making this clear at the start.
then they refuse to credit back the monthly subscription fee because it was in the fine print.
This is a slimey business practice
30 december 2025
Review zonder uitnodiging
Antwoord van InfoTracer
Hello David,
We’re very sorry to hear about your experience and understand your frustration. It is never our intention to mislead our customers, and we take feedback like yours very seriously.
We offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
I would love to check on this for you, however, I cannot locate an account using the name you provided in this review. Please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, we're here to help.
We continuously strive to make our subscription and billing process as clear and transparent as possible, and your feedback will help us improve.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Liars and scammers
Liars and scammers. When u put a phone # in, they lie and say a bunch of info was found, but you have to pay to see it. Then when u pay, all the sudden no info was available. And of course they try to sneak in a subscription monthly billing that they hope you dont notice
30 december 2025
Review zonder uitnodiging
Antwoord van InfoTracer
Hello Tyler,
We’re very sorry to hear about your experience and understand your frustration. Providing accurate information and transparent billing is very important to us, and we never intend to mislead our customers.
We were unable to find an account using the given name at this time. Please contact our support staff at askinfotracer@ask.infotracer.com with more information or a link to your account so they can assist in resolving this issue and reviewing the charges. We can look into the problem and, if necessary, provide a refund once we have accurate information.
We take feedback like yours seriously and are continuously working to make our subscription and reporting process as clear and transparent as possible.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Anthony,
We’re very sorry to hear about the charge and understand how frustrating this must be.
We offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
Nonetheless, since you haven't used the service beyond the trial, the account has been canceled, and we issued a refund of $24.95 as a one-time courtesy. Please allow 3-5 business days for the funds to be placed back into your account.
We appreciate your feedback and are committed to preventing situations like this in the future.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a RIPOFF of $24.95 per month!
26 december 2025
Review zonder uitnodiging
Antwoord van InfoTracer
Hello Thomas,
We’re very sorry to hear about your frustration. We never intend for customers to feel misled or overcharged, and we take feedback like yours very seriously.
We offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
We are unable to find an account under the name provided. To assist us in resolving this issue and reviewing any charges, please reach out to our support team at askinfotracer@ask.infotracer.com
with additional details or a link to your account. Once we have the correct information, we can investigate the charge and process a refund if applicable.
We appreciate your feedback and are continuously working to make our subscription and billing process as clear and transparent as possible.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Inaccurate information sound
None of the information on anyone I looked up was accurate. Very disappointed!! Was not given a refund of my payments made.
26 december 2025
Review zonder uitnodiging
Antwoord van InfoTracer
Hello Heather,
We’re very sorry to hear about your experience and understand your frustration regarding the information you received.
Please note that our data is gathered from a variety of public sources, including courthouses, white page directories, vital records sites, social media platforms, and archival databases. While we strive for accuracy, we cannot guarantee the completeness of the information, as explained in our FAQs under Data Questions: https://infotracer.com/faq/.
At this time, we were unable to locate an account under the name provided. To assist you further, please provide additional details or a link to your account when contacting our support team at askinfotracer@ask.infotracer.com. Once we have the correct information, we can investigate the issue.
We take feedback like yours seriously and are continuously working to improve the accuracy and reliability of our reports.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was great until...
The app provides great information. However, the only reason I used the app was license plate look-up
Now that this service is no longer offered; I have canceled my membership.
27 december 2025
Antwoord van InfoTracer
Hello Mary,
Thank you for taking the time to share your 5-star review and feedback. We’re glad to hear that you found the information provided by the app helpful.
We understand your disappointment regarding the discontinuation of the license plate lookup feature and respect your decision to cancel your membership. Your feedback is valuable and helps guide our ongoing efforts to evaluate and improve our services.
We appreciate your support and hope to have the opportunity to assist you again in the future should your needs change.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was skeptic when using this…
I was skeptic when using this considering I wasn’t able to get the info I needed before. But with InfoTracer, I was able to get exactly what I needed.
28 december 2025
Antwoord van InfoTracer
Hello Natasha,
Thank you for your 5-star review! We appreciate you sharing your experience and are glad to hear that InfoTracer was able to provide the information you needed.
We understand initial skepticism, and we’re happy we could exceed your expectations. Your trust and feedback mean a great deal to us, and we look forward to assisting you again in the future.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Make it easier to cancel subscription…
Make it easier to cancel subscription and notify members of a trial being converted to a subscription via email
26 december 2025
Antwoord van InfoTracer
Hi Alexander,
We're sorry you found it hard to cancel your account. Rest assured, we will do our best to improve our services further. I can confirm that your account has been canceled and refunded as requested; our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Leona,
Thank you for your feedback. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Elizabeth,
Thank you very much for your 5-star review.
We’re delighted to hear that you had an excellent customer service experience. Your feedback is greatly appreciated and encourages us to continue providing top-quality support.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Carl,
Thank you for your 4-star review. We’re glad to hear that you found our service to be good. We always strive to provide the best experience possible, and your feedback helps us continue to improve.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It suck
It suck. You have to pay more to see what you’re looking for. They have you believing that on the first purchase you will get the info but in order to see it they want you to pay more.
23 mei 2025
Antwoord van InfoTracer
Hi Theresa,
Thank you for your feedback. I'm sorry you did not get the information you needed.
All customers may run a preliminary search, which is intended to verify whether an individual exists in U.S. public records. This information is provided for reference only, and results may differ from those available in the member area.
Our data is sourced from public records, including courthouses, white page databases, vital records, social networks, and archives. In some cases, information may be limited or unavailable due to privacy restrictions, including protections under the Driver’s Privacy Protection Act (DPPA). We hope you understand.
Have a great day and stay safe.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pay they said they had the report and…
Pay they said they had the report and then no information
18 december 2025
Antwoord van InfoTracer
Hello,
Thank you for your review. I'm sorry for the inconvenience this experience caused. I understand your concern regarding payment for a report and not receiving the information you expected.
After carefully reviewing your request, we were unable to locate any additional information in our database. This can occur if the phone number falls under one of the following conditions:
1. The number is a dummy or system-generated number.
2. The number has been added to the Do Not Call List.
3. The number has been intentionally removed for privacy, confidentiality, or security reasons by an individual or by the state.
To resolve this matter, we have processed a full refund for your and have canceled your account to ensure that no further charges will occur. Please don't hesitate to contact us if you have any further questions or require additional assistance.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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