I tried out the trial on a saturday. unfortunately, I was not able to login to their website to use the system. The next day I was still unable to access the system, so I cancelled the trial using the... Toon meer
Bedrijf heeft geantwoord
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Customer service staff was extremely helpful and caring about my issue and was able to bring a resolution. Unfortunately as time progresses and years pass customer service is not as good as it used to... Toon meer
Bedrijf heeft geantwoord
Mrs.Mary was very outstanding with helping me with my problem. Mary was very kind and respectful did not try to over talk me but listen very carefully to what the serious issues I was having with tryi... Toon meer
Bedrijf heeft geantwoord
I paid the $2.95 to get information on a phone number that called me but the search returned no data. Then, at the very last step of payment, the company informed me of a forced subscription. I lost t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Contactgegevens
Verenigde Staten
- infotracer.com
4,3
Uitstekend
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I tried out the trial last saturday
I tried out the trial on a saturday. unfortunately, I was not able to login to their website to use the system. The next day I was still unable to access the system, so I cancelled the trial using their support contact window. The following week I was charged the monthly subscription price as though I never cancelled. Upon requesting a reversal of charge and bringing this to supports attention, the company immediately refunded the charge. They did the right thing, which I did not expect. This demonstrates Trustworthiness, and I give this company 5 stars across the board, I will come back to infotracer on my next report need. Trust is at the base of doing business. I commend the honesty, Thank you.
9 mei 2026
Review zonder uitnodiging
Antwoord van InfoTracer
Hello Mit,
Thank you very much for your thoughtful 5-star review and for sharing your experience with us.
We sincerely apologize for the initial issues you encountered while accessing the system and for the confusion regarding your trial cancellation. However, we’re pleased we were able to promptly review the matter and process the refund for you.
Your kind words about our honesty and trustworthiness truly mean a great deal to us. Building trust with our customers is extremely important, and we’re grateful for the opportunity to make things right.
At this time, we were unable to locate an account using the name provided in your review. If possible, please contact us with additional account details so we can link your account and properly acknowledge the representative who assisted you.
We appreciate your understanding and support, and we look forward to assisting you again with your future report needs.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
i needed help on something and dexter…
i needed help on something and dexter made it so easy for me, thank you dexter!
15 mei 2026
Antwoord van InfoTracer
Hello Hannah,
Thank you for your kind words! We’re thrilled Dexter was able to make things easy for you and provide the help you needed. We’ll pass along your feedback. It'll make his day.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nice to Speak with a person
Nice to Speak with a person. The agent was polite and understood my situation.
5 mei 2026
Antwoord van InfoTracer
Hello Ann,
Thank you for taking the time to leave us a 5-star review. We’re very pleased to hear that you appreciated being able to speak directly with one of our team members and that the agent was polite, understanding, and able to assist with your situation.
Providing personal and attentive customer service is extremely important to us, and your feedback is truly appreciated. Thank you again for your kind words and for choosing us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
easy cancellation
11 mei 2026
Antwoord van InfoTracer
Hi Betsi,
We're happy you found it easy to cancel. We hope to work with you again in the future. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Stephanie was very helpful and fast and…
Stephanie was very helpful and fast and very nice and polite very enjoyable dealing with her
9 mei 2026
Antwoord van InfoTracer
Hello Justin
Thank you very much for your 5-star review.
We are delighted to hear that Stephanie was able to assist you so efficiently and that you found her to be helpful, fast, polite, and pleasant to deal with. Providing a positive and supportive customer experience is very important to us, and your kind feedback is truly appreciated.
We will be sure to share your comments with Stephanie and the wider team.
Thank you again for taking the time to share your experience with us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service
I had a charge I don't remember signing up for. They checked and gave me dates and then because I hadn't used it since, cancelled and refunded me. Great service!
6 mei 2026
Antwoord van InfoTracer
Hello Eric,
Thank you very much for your 5-star review. We’re pleased to hear that our team was able to review your account, clarify the charges, and resolve the matter for you with a cancellation and refund.
We appreciate your kind words and are glad you had a great experience with our service. If you need any further assistance in the future, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A scam
I paid the $2.95 to get information on a phone number that called me but the search returned no data. Then, at the very last step of payment, the company informed me of a forced subscription. I lost track of time and paid InfoTracer $50 for absolutely nothing, on top of the initial $3 for a search with no results. If this company isn't a scam, I don't know what it. Thankfully, the steps to cancel the subscription was seamless, but only time will tell.
29 maart 2026
Review zonder uitnodiging
Antwoord van InfoTracer
Hello Richard,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and understand your frustration regarding the subscription and search results.
Our goal is to provide clear information about pricing and subscription terms before purchase, and we regret that this was not your experience. Your comments are important and will be reviewed as part of our ongoing efforts to improve transparency and user experience.
At this time, we were unable to locate an account under the name provided in your review. To assist you further, please provide additional details such as the email address used, transaction ID, or the last four digits of the card used so we can locate the correct account and review this matter for you.
We also appreciate your note that the cancellation process was seamless. Once we receive the additional details, we will be happy to investigate further and assist you directly.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service is prompt
I had an issue with billing and the problem was promptly resolved.
6 mei 2026
Antwoord van InfoTracer
Hello Gordon,
Thank you for your 5-star review. We’re pleased to hear that our customer service team was able to resolve your billing concern promptly and provide you with a positive experience.
We truly appreciate your feedback and your support. Please do not hesitate to reach out if we can assist you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was supposed to get refunded 3…
I was supposed to get refunded 3 payments of 24.99. Instead I got refunded 2 payments of 24.99 and an additional payment of 24.99 was taken from my account. I canceled my account and they kept charging me and stealing my money without my consent and they have done it again AFTER OUR PHONE CALL.
5 mei 2026
Antwoord van InfoTracer
Hi Timothy,
Thank you for bringing this to our attention, and we’re truly sorry for the frustration this caused.
We’ve reviewed your account, and we can confirm that it has already been canceled and all applicable refunds have been processed. We understand how concerning it was to see unexpected charges, especially after your call, and we apologize for any confusion or inconvenience this may have caused.
If you have any remaining questions about the billing or would like us to walk through the transactions with you, our support team is here and happy to help. We appreciate your patience while this was resolved.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was Quick and efficient
It was Quick and efficient. Results were as expected. Refund was applied to Pay Pal acct.
29 april 2026
Antwoord van InfoTracer
Hello Ron,
Thank you for your kind words! We’re glad you find the process quick and efficient, and that everything met your expectations. We’re also happy the refund was processed smoothly to your PayPal account.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Even though I was not pleased with the…
Even though I was not pleased with the services that InfoTracer was able to provide and was charged when I shouldn’t have been, the customer service agent that I spoke with was clear, kind, professional, communicative and helpful. I really appreciate her help.
28 april 2026
Antwoord van InfoTracer
Hi Baileah,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received from customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Rest assured, we will do our best to improve our services. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Aaron was extremely helpful.
28 april 2026
Antwoord van InfoTracer
Hello Ahmani,
Thank you for your 5-star review. We are pleased to hear that Aaron was extremely helpful during your experience.
Your feedback is greatly appreciated, and we will be sure to pass your kind words on to him and the team.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very easy to use and didn't give me a…
Very easy to use and didn't give me a hard time to cancel
26 april 2026
Antwoord van InfoTracer
Hi Jory,
Thank you for sharing your experience with the community and us. We're happy you're pleased with how easy it was to use the service and to cancel. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Jasper was very helpful
Jasper was very helpful, understanding, and kind! Definitely one of the better customer service interactions I’ve had!
27 april 2026
Antwoord van InfoTracer
Hello Ashley,
Thank you very much for your 5-star review. We’re delighted to hear that Jasper was able to provide you with such helpful, understanding, and kind support. It’s especially great to know this was one of your better customer service experiences.
We will be sure to pass along your kind words to Jasper, as feedback like this is truly appreciated. Thank you again for taking the time to share your experience.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Zubayr,
Thank you for your 5-star review and your kind message. We truly appreciate your feedback.
We’re also glad to hear that our agent was able to assist you during your experience, and we will be sure to share your appreciation with the team.
At this time, we were unable to locate an account under the details provided. To help us investigate further, could you please share additional information or the account link so we can review this for you properly?
We appreciate your cooperation and look forward to assisting you further.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to easily locate the…
Was able to easily locate the information I was in search of. Highly recommend for ease of use.
19 april 2026
Antwoord van InfoTracer
Hello DeWayne,
Thank you very much for your 5-star review. We’re delighted to hear that you were able to easily locate the information you were looking for and that you found the service simple and easy to use.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Unexpected charge
I got a charge from info tracer I had to call their customer service they were very helpful and gave me a canceled my account and gave me a refund instantly so thank you
26 april 2026
Antwoord van InfoTracer
Hello Christopher,
Thank you very much for your 5-star review. We’re glad to hear that our customer service team was helpful in resolving the unexpected charge quickly and that your account cancellation and refund were handled promptly.
We appreciate you taking the time to share your experience, and we’re pleased we could assist you efficiently.
If you need any further support in the future, please don’t hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Deborah,
Thank you very much for your 5-star review. We’re glad to hear that our agent was very helpful and that you found the experience easy to work with.
Your feedback is truly appreciated and will be shared with the team. We’re pleased we could provide you with a smooth and positive experience.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Beverly was great and resolved issue…
Beverly was great and resolved issue quickly thank you so much. She was was a great experience!
24 april 2026
Antwoord van InfoTracer
Hello Tavaris,
Thank you so much for your kind words! We're glad Beverly was able to resolve your issue quickly and provided a great experience. We'll pass along your feedback. It'll make her day.
If you need anything else, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Sharon,
Thank you for your feedback! We're thrilled our representative was able to assist you with the reimbursement.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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