I tried out the trial on a saturday. unfortunately, I was not able to login to their website to use the system. The next day I was still unable to access the system, so I cancelled the trial using the... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Customer service staff was extremely helpful and caring about my issue and was able to bring a resolution. Unfortunately as time progresses and years pass customer service is not as good as it used to... Toon meer
Bedrijf heeft geantwoord
Mrs.Mary was very outstanding with helping me with my problem. Mary was very kind and respectful did not try to over talk me but listen very carefully to what the serious issues I was having with tryi... Toon meer
Bedrijf heeft geantwoord
I paid the $2.95 to get information on a phone number that called me but the search returned no data. Then, at the very last step of payment, the company informed me of a forced subscription. I lost t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Contactgegevens
Verenigde Staten
- infotracer.com
4,3
Uitstekend
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
BOTH EXPERIENCES A PLUS AI vs human
Joy was very helpful and patient as I mumble and had to keep repeating this very long order number and she did get annoyed at this old lady who didn't have her teeth in my bad but she was great! Besides a lovely REAL person to help me the AI recording was very easy to follow again for the old lady.
27 maart 2026
Antwoord van InfoTracer
Hello Mary,
Thank you so much for sharing your experience! We’re delighted that Joy was helpful and patient while assisting you. We'll pass along your good feedback - she’ll truly appreciate your kind words. We’re also glad the automated system was easy to follow and enhanced your overall experience.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Rich,
Thank you for your kind words! We're glad you experienced efficient service. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Canceled 7 Day Trial on day 1 of trial, still billed for monthly cost...
I canceled via Email & using online Cancel link on Same Day of $1.95, 7 day trial, on March 11, 2026, the first day of trial. Was billed $24.95 on March 19, 2026. I disputed $24.95 charge w/bank & Infotracer support. 1st reply said as a courtesy, they would refund $24.95, although they had no record of cancelation. I said thank you and few days later, refund hit bank account. Afterwards, I sent them an email copy of Cancelation, they replied "oops" & admitted they are behind (intentionally by design, IMHO) on processing of cancelations. I don't trust systems that don't keep up on cancelations BEFORE making unauthorized withdrawals from people's banks/credit cards. If that was (I'm poor & elderly) my last $24.95, my account would have gone negative incurring overdraft fees/penalties for low/insufficient funds in bank because Infotracer's overall cancelation process is deficient. That's Shameful. From reviews read, it appears these flaws happens alot, with many search or data vendors like Infotracer. To me, they practice Fraud every day, masked as mistakes. Tsk, tsk, tsk.
19 maart 2026
Antwoord van InfoTracer
Hello James,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced with the cancellation process and billing. We understand how distressing it can be, especially when it impacts your finances.
Please note that your account has already been reviewed by our team, and a full refund of $24.95 has been processed. Kindly allow 3–5 business days for the refund to reflect in your account, depending on your bank or payment provider.
We acknowledge the delays in processing cancellations and deeply regret the stress this caused. Your comments have been shared with our management team to help improve our processes and prevent similar situations in the future.
We appreciate your patience and understanding, and we’re grateful for the opportunity to make this right.
Sicerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cyber Security, Digital Security
Necessary Online Email Security and Mobile Security information.
24 maart 2026
Antwoord van InfoTracer
Hello Jeanette,
Thank you for your 5-star review.
While we’re unable to determine the exact service or survey your feedback relates to, we truly appreciate you taking the time to share your positive rating.
If there is anything further we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Have a good one!
Sicerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Request reminders before you are charged.
Once I received a surprise charge and no receipt, I contacted support and got an instant refund. But it would have been better to receive a reminder that are charge is pending and give me a chance to cancel before they processed the charge. And an invoice would have made it clear what the charge was for.
23 maart 2026
Antwoord van InfoTracer
Hi Slava,
Thank you for your feedback. We'll make sure that we consider this. This will further improve our services. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
LA was amazing in helping me with all…
LA was amazing in helping me with all my questions and everything!
22 maart 2026
Antwoord van InfoTracer
Hi Nick,
Thank you for your kind words. We're happy you're pleased with the assistance you received from LA. We'll ensure she reads your feedback; this will make her day. Have a great week ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading website
Misleading website that will create an account with membership and will deduct money from your credit card monthly. I sent an email requesting cancellation and my credit card was billed anyway. Took a phone call and some back and forth to cancel my account.
22 maart 2026
Antwoord van InfoTracer
Hello Victor,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your subscription and billing.
Kindly note that we offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $29.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
We’re glad to inform you that your account has already been refunded by our agent. Please allow 3–5 business days for the refund to appear on your credit card statement. We understand that the initial back-and-forth was frustrating, and we truly appreciate your patience while our team resolved the issue.
Your feedback has been shared with our team to help improve our processes and prevent similar situations in the future. If there is anything further we can do to assist, please do not hesitate to contact our customer service team directly.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great response time
22 maart 2026
Antwoord van InfoTracer
Hello Mert,
Thank you very much for your 5-star review.
We’re delighted to hear that you were pleased with our response time. Providing prompt and efficient customer service is a top priority for us, and your feedback is greatly appreciated.
If you need any further assistance, please do not hesitate to contact our customer service team.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick and easy.
19 maart 2026
Antwoord van InfoTracer
Hi Katherine,
Thank you for your feedback! We’re glad to hear you found our service quick and easy to use. That’s exactly the experience we aim to provide.
If you ever need assistance again, we’re always here to help.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This company is awesome.
This company gives you the information you are looking for. Also it has a great customer service!
19 maart 2026
Antwoord van InfoTracer
Hi Jose,
Thank you for your wonderful feedback! We’re so glad to hear that you were able to find the information you needed and that you had a great experience with our customer service team.
Providing accurate results along with helpful support is very important to us, and your kind words truly mean a lot. If there’s ever anything else we can assist you with, we’re always here to help.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The representative made it easy for me…
The representative made it easy for me to receive my refund as it was a total mistake on the company mistake.
19 maart 2026
Antwoord van InfoTracer
Hello Dihmitry,
Thank you so much for your kind review! We’re delighted to hear that our representative was able to make the refund process smooth and easy for you.
We sincerely apologize for the mistake on our end and are glad we could resolve it promptly. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service rep was very helpful…
Customer service rep was very helpful and quick.
19 maart 2026
Antwoord van InfoTracer
Hello Patricia,
Thank you for your 5-star review. We're glad to hear our representative was helpful and quick in assisting you. We appreciate your feedback and look forward to serving you again.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Employee was very helpful with my issue…
Employee was very helpful with my issue and I appreciate their support.
18 maart 2026
Antwoord van InfoTracer
Hi Joshua,
Thank you for your kind words. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your customer care specialist
Your customer care specialist, Joy, was wonderful. She was so polite, and kind, and she really listened to my concerns.
If I ever need these services again, Joy gave me a good reason to come back. Customer service is important, and Joy provided great service. Thank you.
18 maart 2026
Antwoord van InfoTracer
Hello Karen,
Thank you very much for your 5-star review. We’re thrilled to hear that Joy provided such wonderful service—polite, kind, and attentive to your concerns. We’ll be sure to share your kind words with her, as feedback like yours is truly motivating for our team.
We greatly appreciate your trust and are delighted that Joy gave you a reason to return. If you ever need our services again, we’ll be here to provide the same high level of care.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Problem solved immediately!
18 maart 2026
Antwoord van InfoTracer
Hello Loren,
Thank you very much for your 5-star review. We’re delighted to hear that your problem was resolved immediately. Providing prompt and effective solutions is a top priority for us, and we truly appreciate your feedback.
If you need any further assistance, please don’t hesitate to get in touch.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Free lookup yea right
Free lookup yea right. Show me some ads.
16 maart 2026
Review zonder uitnodiging
Antwoord van InfoTracer
Hello Mo,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
At this time, we were unable to locate an account under the name provided in your review. To help us investigate this matter and assist you further, please provide additional details or use the link below to connect your review to your account:
askgoodcar@ask.goodcar.com
Once we receive this information, our team will be happy to review your case and address your concerns.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Timothy,
Thank you for your 5-star review! We're glad that everything worked well and that you had a good experience. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Martha,
Thank you very much for your 5-star review!
We’re pleased to hear that you had a positive experience with our customer service. Providing helpful and reliable support is always our priority, and your feedback is greatly appreciated.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search results didn't return any…
Search results didn't return any information, so I contacted their chat support for help. They could not pull up any information either and they were able to cancel my account and provide a refund.
11 maart 2026
Antwoord van InfoTracer
Hello Louis,
Thank you for sharing your 5-star review. We’re glad our chat support team was able to assist you by canceling your account and providing a refund, even when the information wasn’t immediately available. Your feedback is greatly appreciated and helps us continue to improve our service.
If you need any further assistance in the future, please do not hesitate to reach out. We are always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very Helpful CUSTOMER SERVICE
I had a 1 wk trial, but site was having issues and I was unable to login. Customer Service worked diligently with their Support and they were unab;e to fix my issue with the site. CS immediately cancelled, refunded, stayed on the phone with me until cancellation came thru. That was above & beyond.
10 maart 2026
Antwoord van InfoTracer
Hi Heidi,
Thank you for taking the time to give us a review. We're sorry you weren't able to use the site. But we're happy you're pleased with the assistance you received. Rest assured, we will do our best to improve our services. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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