I tried out the trial on a saturday. unfortunately, I was not able to login to their website to use the system. The next day I was still unable to access the system, so I cancelled the trial using the... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Customer service staff was extremely helpful and caring about my issue and was able to bring a resolution. Unfortunately as time progresses and years pass customer service is not as good as it used to... Toon meer
Bedrijf heeft geantwoord
Mrs.Mary was very outstanding with helping me with my problem. Mary was very kind and respectful did not try to over talk me but listen very carefully to what the serious issues I was having with tryi... Toon meer
Bedrijf heeft geantwoord
I paid the $2.95 to get information on a phone number that called me but the search returned no data. Then, at the very last step of payment, the company informed me of a forced subscription. I lost t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Contactgegevens
Verenigde Staten
- infotracer.com
4,3
Uitstekend
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The initial wording is very misleading…
The initial wording is very misleading and feels like a trick to trap people in a membership. Then a hassle to get it undone
8 april 2026
Antwoord van InfoTracer
Hello Jason,
Thank you for sharing your feedback. We sincerely apologize for any confusion caused by the wording and understand how frustrating it must have felt. Our intention is never to mislead our customers, and we take your concerns seriously.
We want to let you know that your account has already been refunded by our agent. Please allow 3–5 business days for the funds to be reflected in your account.
We strive to make cancellations and account changes as straightforward as possible, and your comments will help us improve our communication and processes. If you have any further concerns, please don’t hesitate to contact our support team directly.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Justo,
Thank you for your fantastic feedback! We’re thrilled to hear that JB provided you with excellent service. We’ll be sure to share your 5-star praise with him—it will make his day!
We truly appreciate you taking the time to recognize his efforts.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hi Bruce,
We're happy you're pleased with the service. We hope to work with you again in the future. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Carol,
Thank you for your feedback, and we’re sorry to hear that the information you received was not accurate. We understand how frustrating this can be and sincerely apologize for any inconvenience caused.
Kindly note that our data comes from the DMV via NMVTIS, though some limitations are beyond our control. We regularly update our database, so feel free to check back for any new information.
Our Terms of Service are also available at https://goodcar.com/terms.
We can confirm, however, that the account in question has already been refunded by one of our agents. Please allow 3–5 business days for the refund to be processed and reflected in your account, depending on your payment provider.
Your feedback is important to us, and we are committed to resolving this matter for you as quickly as possible.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Geoffrey,
Thank you for your 4-star review. We’re glad to hear that our team was responsive to your requests for help.
We appreciate your feedback and will continue working to make our service even better for our customers.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I canceled my membership the same day I…
I canceled my membership the same day I opened the account and it still charged my card 24.95. I called the 1-800 number and my money was credited back to my account the same day. The representative was very friendly, helpful, and quick in refunding my payment. All in all great experience!!
4 april 2026
Antwoord van InfoTracer
Hello Jeannie,
Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and your 5-star review.
We’re glad the issue with the charge was resolved quickly and that our representative assisted you in a friendly and efficient manner. Providing prompt and helpful support is very important to us, and it’s wonderful to know we met your expectations.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re always here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello John,
Thank you for your kind words! We’re glad our representative was able to help you with your issues.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Recalls
I was just looking to see if my vehicle had any current recalls. Gave me the whole rundown.
3 april 2026
Antwoord van InfoTracer
Hello Jim,
Thank you for your review! We’re glad you were able to quickly check for recalls and found the full rundown helpful. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nick was absolutely wonderful
Nick was absolutely wonderful! He resolved my issue quickly and made everything an easy process. Thank you!
3 april 2026
Antwoord van InfoTracer
Hello Amy,
Thank you so much for your kind words! We’re thrilled that Nick provided such a wonderful experience and resolved your issue quickly and smoothly. We’ll pass along your good feedback to him. He'll be happy to hear it.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer Service was excellent
2 april 2026
Antwoord van InfoTracer
Hello Thomas,
Thank you for your excellent review! We’re delighted you found our customer service excellent. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very responsive and helped me to solve…
Very responsive and helped me to solve my billing issues
2 april 2026
Antwoord van InfoTracer
Hello Josie,
Thank you very much for your 5-star review. We’re pleased to hear that our team was responsive and able to help resolve your billing issues efficiently.
Providing prompt and effective support is very important to us, and your feedback is greatly appreciated. We’re glad we could assist you and look forward to helping you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Understood what i was talking about and…
Understood what i was talking about and was helpful
1 april 2026
Antwoord van InfoTracer
Hi Virginia,
Thank you for your kind feedback! We’re glad to hear that our team understood your needs and was able to provide helpful support.
Providing clear and effective assistance is very important to us, and we truly appreciate you taking the time to share your experience. If you ever need help again, we’re always here for you!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hi Benjamin,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience and that our team member was able to assist you with patience and care.
Providing supportive and attentive service is very important to us, and your feedback truly means a lot. If you ever need assistance again, we’re always here to help!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The customer support is good
The customer support is good, a real person answered very quickly on a Sunday night and gave me a full refund and cancelled my order when the service didn't provide what I was hoping for.
29 maart 2026
Antwoord van InfoTracer
Hi Melissa,
Thank you so much for your thoughtful and detailed feedback! We’re really glad to hear that our support team was able to assist you quickly and effectively, even during off-hours. Providing timely, human, and understanding service is something we truly value, so it’s great to know that it made a positive difference in your experience.
While we’re sorry that the service didn’t fully meet your expectations, we’re happy we could resolve things smoothly for you. Your kind words about our team’s efficiency and professionalism mean a lot, and we’ll be sure to share your feedback with them.
If there’s ever anything we can improve or if you decide to give us another try in the future, we’d love the opportunity to serve you again. Thanks once again for taking the time to share your experience!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Unsubcribing is as easy as contacting support, and renewing manually is as easy as when you signed up !!
I enjoyed the short time I needed this service, having put off cancelation due to not knowing how; customer support is wonderfully informative and helpful !
Information I looked into was for my own safety, obviously never use this information as 100% correct :)
29 maart 2026
Antwoord van InfoTracer
Hello Skyler,
Thank you for your thoughtful and detailed review. We’re delighted to hear that you found both the subscription process and cancellation experience straightforward, and that our support team was able to guide you clearly and effectively.
It’s great to know the service was helpful for your needs, and we truly appreciate your balanced perspective on using the information responsibly. Your kind words about our customer support mean a lot to us.
We’re glad we could assist you during the time you needed our service, and we’re always here should you need us again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great customer service
29 maart 2026
Antwoord van InfoTracer
Hello,
Thank you for your feedback! We’re glad to know you had a positive experience with our customer service.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The customer representative I …
The customer representative I had talked to was very helpful and straightforward, I was able to solve my problem in less than 3 minutes ! We need more people working in customer service like the person who helped me, give them a raise 🙏
28 maart 2026
Antwoord van InfoTracer
Hello,
Thank you for sharing your experience! We’re glad to know that our team member was able to assist you quickly and effectively. We’ll be sure to pass along your kind words—our team will be happy to hear them.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello,
Thank you for your kind words! We’re glad to know you had a positive experience with our team. Your feedback is greatly appreciated.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service support was very…
Customer service support was very helpful and amazing they helped me cancel my subscription without any issues.
28 maart 2026
Antwoord van InfoTracer
Hello Shaniqua,
Thank you for your kind feedback. We’re glad our team was able to assist you with your subscription smoothly. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The info was totally inaccurate
The info was totally inaccurate. I will give you another try; however, if unsuccessful again, I will cancel your service.
21 maart 2026
Antwoord van InfoTracer
Hello William,
Thank you for sharing your feedback. I'm sorry about the report's inaccuracy. We source data from records made available freely and publicly by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.