I tried out the trial on a saturday. unfortunately, I was not able to login to their website to use the system. The next day I was still unable to access the system, so I cancelled the trial using the... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Customer service staff was extremely helpful and caring about my issue and was able to bring a resolution. Unfortunately as time progresses and years pass customer service is not as good as it used to... Toon meer
Bedrijf heeft geantwoord
Mrs.Mary was very outstanding with helping me with my problem. Mary was very kind and respectful did not try to over talk me but listen very carefully to what the serious issues I was having with tryi... Toon meer
Bedrijf heeft geantwoord
I paid the $2.95 to get information on a phone number that called me but the search returned no data. Then, at the very last step of payment, the company informed me of a forced subscription. I lost t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Contactgegevens
Verenigde Staten
- infotracer.com
4,3
Uitstekend
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van InfoTracer
Hello Janeth,
Thank you for your 5-star review. We’re glad to hear that everything went smoothly and that you experienced no issues. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Efficient and polite
23 januari 2026
Antwoord van InfoTracer
Hello Ryan,
Thank you for your 5-star review. We’re pleased to hear that our team provided efficient and polite service. Your feedback is greatly appreciated and encourages us to continue delivering excellent customer support.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The person was pleasant and helpful
22 januari 2026
Antwoord van InfoTracer
Hi Beverly,
Thank you for your kind words. We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
MY AGENT WAS SO HELPFUL
MY AGENT WAS SO HELPFUL ,SHE MADE MY EXPERIENCE WITH INFO TRADER PAINLESS, SHE WAS SUPER HELPFUL AND GOT MY ACCOUNT SET UP AFTER A GLITCH SHE GOT ME ON MY WAY QUICKLY TO CHECK PLATES AND RETRIEVE A FEW VIN #'S
GOOD EXPERIENCE !
21 januari 2026
Antwoord van InfoTracer
Hello Laura,
Thank you so much for your 5-star review! We’re thrilled to hear that our agent was able to make your experience smooth and painless, and that your account was set up quickly despite the glitch. It’s wonderful to know you were able to get the information you needed efficiently.
We truly appreciate your kind words and are always here to help with anything you may need in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hi Ronnie,
Thank you for taking the time to give us a review. I'm sorry you received an unauthorized charge from us. I would love to check on the account for you and see what I can do. However, I cannot locate one using the name you provided in this review. Please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not that great
Not that great. Watch for pull you in then $25 a month..
20 januari 2026
Review zonder uitnodiging
Antwoord van InfoTracer
Hi Bill,
We're sorry you were dissatisfied with the service. We would love to check on the account for you and see what we can do. Please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading and deceptive practice
Searching for info about a vehicle using the plate number and VIN. Before paying you get this message...Search Successful! Your Report is Ready! After paying you get this message...Sorry can't find that plate number. Make sure you have the correct number. Very misleading and deceptive practice. We'll see if they actually honor my cancellation request.
19 januari 2026
Review zonder uitnodiging
Antwoord van InfoTracer
Hi Angie,
Thank you for taking the time to inform us of your concerns. I'd be happy to look into this further; however, I wasn't able to find an account with your name. Can you please provide us with your email address? Alternatively, you may email us at askinfotracer@ask.infotracer.com so we can assist you further. Rest assured we're here to help!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello Richard,
Thank you for your 5-star review! We’re delighted to hear that you found our service great and the website easy to navigate for all the information you needed.
We appreciate your feedback and are always here if you require any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Daniel was great
Daniel was great, efficient, and polite. Also, the bot got me to him quickly.
19 januari 2026
Antwoord van InfoTracer
Hello Marvin,
Thank you for your 5-star review! We’re thrilled to hear that Daniel was able to assist you efficiently and politely, and that our bot helped connect you to him quickly.
We appreciate your feedback and are always here should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The customer representative was so…
The customer representative was so nice. He listened to my problem and able to handle with satisfaction.
23 december 2025
Antwoord van InfoTracer
Hello Diane,
Thank you for your 5-star review. We’re delighted to hear that our customer representative was able to listen to your concerns and resolve your issue to your satisfaction.
Your feedback means a lot to us, and we’re always here to help should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a trial so that I could look…
I paid for a trial so that I could look into something. I paid through PayPal, but I am still being prompted to pay for my report. This site is a scam.
18 januari 2026
Review zonder uitnodiging
Antwoord van InfoTracer
Hi Laura,
I'm sorry to hear that you're having issues with your account. I would love to check and turn things around, however, I'm unable to locate one using the name you provided in this review. Please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nice helpful
17 januari 2026
Antwoord van InfoTracer
Hi Phillip,
We're happy you're pleased with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After canceling my account I was…
After canceling my account I was charged, which was annoying. However, when I called customer service, Rhea helped to refund me the charge immediately and confirm my account was canceled quickly,
15 januari 2026
Antwoord van InfoTracer
Hi Annalyse,
Thank you for your feedback. We're happy you're pleased with the assistance you received from Rhea. We'll ensure she reads your review; this will make her day. Have a great weekend, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks for the chance to help
Thanks for the chance to help, if I need you service in the future, I know where to turn. Thank You
14 januari 2026
Antwoord van InfoTracer
Hello Roger,
Thank you for taking the time to leave us a 5-star review. We truly appreciate your kind words and are pleased to know that you would consider using our services again in the future.
We look forward to assisting you should the need arise. Please do not hesitate to contact us if we can be of further help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Needed to cancel my account--
I needed to cancel my account--my phone rep was excellent, explained the process and sent me an email verying cancellation.
15 januari 2026
Antwoord van InfoTracer
Hello Kat,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that our phone representative provided excellent assistance, clearly explained the cancellation process, and promptly sent confirmation of your account cancellation.
Your feedback is greatly appreciated. Should you require any further assistance in the future, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Antwoord van InfoTracer
Hello LeMonte,
Thank you for taking the time to leave a 5-star review. We sincerely appreciate your positive feedback and are pleased to hear that you experienced courteous and professional service. Your comments are greatly valued and encourage us to continue delivering a high standard of customer care.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A quick refund with courtesy
I had called for a refund of $24.95 because I did not want a membership, but just a one time look up $ 2.95 ( or so.) Dexter refunded my charge of $24.95 promptly and courtesy.
11 januari 2026
Antwoord van InfoTracer
Hello Ram,
Thank you for sharing your feedback. We’re glad to hear that Dexter was able to assist you promptly and courteously with your refund. We apologize for any confusion regarding the membership and understand how this may have been frustrating.
Your comments help us improve our communication and processes, and we appreciate the opportunity to make your experience right.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Couldn't help track a number
9 januari 2026
Antwoord van InfoTracer
Hello Kristen,
We’re sorry to hear that we weren’t able to help you track the number. We understand how frustrating this must have been. Kindly note that our data comes from the DMV via NMVTIS, though some limitations are beyond our control. We regularly update our database, so feel free to check back for any new information.
Our Terms of Service are also available at https://goodcar.com/terms.
We want to make things right. I have checked your account and rest assured that one of our agents has already refunded your account.
Thanks for taking the time to share your feedback—it helps us improve.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quality report
I got the report that I needed, which you would expect. Their customer service rocks. Very responsive.
9 januari 2026
Antwoord van InfoTracer
Hello Joe,
Thank you very much for your 5-star review! We’re glad to hear that you received the report you needed and that our customer service was responsive and helpful. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Miriam was wonderful
Miriam was wonderful. She made the process extremely easy and was a pleasure to speak with. Super fast and made clear requests so that we can resolve the issue quickly.
9 januari 2026
Antwoord van InfoTracer
Hello Hen,
Thank you very much for your 5-star review! We’re thrilled to hear that Miriam was able to make the process easy and efficient. Your kind words about her clarity, speed, and professionalism are greatly appreciated, and we will be sure to share them with her.
We look forward to assisting you again in the future!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.