I have to admit: Scott, our Initial representative, is absolutely amazing. I’m genuinely not sure what we would do without him! He is always approachable, helpful and incredibly supportive. N... Toon meer
Bedrijf heeft geantwoord
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Karl is an absolute credit to the company. He collects our orange clinical waste, and every visit is a pleasure. He is always friendly, professional, and incredibly helpful, with a smile on his face... Toon meer
Bedrijf heeft geantwoord
Always excellent and prompt service. Especially from Scott nothing is ever too much for him. Goes above and beyond. Thanks
Bedrijf heeft geantwoord
Professional and efficient waste management service for our tattoo studio, our collection driver Aaron hart is friendly on time and always a pleasure to deal with. Overall don’t think we could ask fo... Toon meer
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Bedrijfsgegevens
Over Initial Medical
Geschreven door het bedrijf
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contactgegevens
Compass House, RH10 9PY, Crawley, Verenigd Koninkrijk
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4,9
Uitstekend
4K reviews
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Great service
I am with initial medical for a few months now. So far so good, great communication, unproblematic service and good price. Peter, person who collects waste, always let me know day before when he’s gonna pick up my waste so I never miss his visit. Always very kind and willing to help me with my waste. Highly recommend.
14 januari 2026
Antwoord van Initial Medical
Hi Justyna,
Thank you for taking the time to share such a positive review. We’re really pleased to hear that you’ve had a smooth experience with our service and communication so far. Peter will be delighted to know his advance notifications and helpful approach are making a difference. We truly appreciate your recommendation and look forward to continuing to support you with your waste management needs.
Kind regards,
Initial Medical Team
Friendly professional service
Jude is always friendly, polite and very professional. She goes over and above.
12 januari 2026
Antwoord van Initial Medical
Hi Alyson,
Thank you for your kind feedback. It’s great to hear that Jude continues to deliver such friendly, professional service and goes the extra mile for you. We’ll be sure to pass on your comments to her. Thank you for choosing Initial Medical.
Kind regards,
Initial Medical Team
Trish delivers fantastic customer…
Trish delivers fantastic customer service, extremely professional, friendly and always has a smile on her face
14 januari 2026
Antwoord van Initial Medical
Hi Vikki,
Thank you for your lovely feedback. We’re delighted to hear that Trish continues to deliver fantastic customer service and brings such professionalism, friendliness, and positivity to each visit. She’ll be very pleased to receive your kind comments.
Thank you for choosing Initial Medical!
Jude McCarton is always very cheerful…
Jude McCarton is always very cheerful in her job role , always asks how we are , helps herself to everything ,knows what there is to collect every week . Very punctual . Thank you Jude
12 januari 2026
Antwoord van Initial Medical
Hi Carol,
Thank you so much for your lovely feedback. We’re delighted to hear that Jude continues to provide such cheerful, punctual, and reliable service, and that she knows your collections so well. We’ll be sure to pass your kind words on to her. She’ll really appreciate them.
Thank you for choosing Initial Medical!
Continued excellent service
We have been using Initial at our nursery for many years now and continue to be very pleased with the service Jude provides.
12 januari 2026
Antwoord van Initial Medical
Thank you for your continued trust over the years. We’re so pleased to hear that you remain happy with the service Jude provides at your nursery. Consistency and reliability are so important, and it’s great to know Jude delivers this week after week.
Kind regards,
The Initial Medical Team
Great service
Great service. Always arrives on day as expected. Peter is always very professional and even goes out his way to text me the night before just to ensure my collection is all good for the following day
12 januari 2026
Antwoord van Initial Medical
Hi Toby,
Thank you for your great review. We’re delighted to hear that Peter continues to provide professional, reliable service and keeps you informed ahead of each collection. Going the extra mile with communication makes all the difference, and we’re glad it helps keep things running smoothly for you.
Thank you for choosing Initial Medical!
Good service
Nathan (our collector man) is brilliant! He has always provided a friendly and helpful service.
8 januari 2026
Antwoord van Initial Medical
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the helpful and friendly service you received. Thank you!
Reliable service
8 januari 2026
Antwoord van Initial Medical
Thank you for your kind feedback. We’re pleased to hear you found our service reliable and appreciate you taking the time to leave a review. We look forward to welcoming you again.
Excellent service as always
Excellent service as always, Peter Dougan always consistent and professional .
7 januari 2026
Antwoord van Initial Medical
We appreciate your positive feedback and are so glad you consistently receive excellent and professional service. Thank you for taking the time to share.
Great service from Peter at Initial!
Always an efficient and friendly service from Peter with great communication. Highly recommend!
5 december 2025
Antwoord van Initial Medical
Hello Gillian,
We're happy to hear that you had an efficient and friendly experience! We appreciate your recommendation and are grateful for your positive feedback and recognition of our team member Peter.
Thank you for choosing Initial Medical.
We have been not getting the best…
We have been not getting the best service since our driver went on sick. Missed collections and not getting the new sharps bins needed. Matt has taken over the run and he was a pleasure on Wednesday. He rang to resolve an issue with wrong sized bins we had to confirm he could take them. Assured us he would bring further spare bins on Friday this week when collecting again and remove outstanding. This 5 stars is for Matt!
18 december 2025
Antwoord van Initial Medical
We appreciate you taking the time to share your experience. We're sorry to hear about the service disruptions you experienced. We're happy that the team member was helpful in resolving the bin issue and that they assured you about the spare bins. We appreciate your positive feedback!
Jude
Jude provides an amazing service!
I see her twice a week and she is always very friendly.
I would definitely recommend her and the service she provides.
2 december 2025
Antwoord van Initial Medical
We're happy to hear that you find the service amazing and appreciate the friendly atmosphere. We truly value your recommendation and thank you for your positive feedback!
We have been using Initial for a long…
We have been using Initial for a long time now and can definitely recommend them. Jude, who visits us it excellent in her job, always polite and friendly
2 december 2025
Antwoord van Initial Medical
We're happy to hear that you recommend our services after using them for so long. It's great to know that you appreciate our team's politeness and friendliness.
Amazing service from Peter
Amazing service from Peter! Very professional and helpful during his visit. Polite and well mannered. Always a pleasure to have him visit the salon
15 december 2025
Antwoord van Initial Medical
Thank you for your fantastic feedback Lisa. We’re delighted to hear that Peter continues to provide such amazing, professional and helpful service to your salon.
Thank you for choosing Initial Medical.
John Feeney always has a smile and…
John Feeney always has a smile and ensures everything is delt with every week whilst at the surgery. The service we receive from John is always 5 star.
11 december 2025
Antwoord van Initial Medical
Thank you for your fantastic feedback. We’re delighted to hear that John continues to provide such reliable and friendly service, and that he ensures everything is handled smoothly each week. He’ll be very pleased to know the service he provides is valued and considered 5-star.
Thank you for choosing Initial Medical.
Contracted collections -- Clinical Waste
We have dealt with Initial Medical for a number of years. In the beginning everything was fine; we had a regular driver who collected on time, same day every week. Approximately 12 months ago things rapidly declined, the regular driver left and collections were made on any day of the week and sometimes not at all.
However , after complaining a couple of times we were assigned a new regular driver about 3 months
ago . He is very pleasant to deal with, always punctual and collects on time each week. We are back to where we were years ago and that is only a good thing !!
10 december 2025
Antwoord van Initial Medical
Hi Peter,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the challenges you experienced previously, but we’re pleased that the situation has now been resolved and that your collections have returned to the high standard you expect.
It’s great to hear that your regular driver is punctual, reliable and pleasant to deal with — consistency and reliability are key to our service, and we’re glad this has been restored for you.
Thank you for your continued trust in Initial Medical.
Peter always polite and pleasant when…
Peter always polite and pleasant when on site and always phones ahead to let me know when he’s coming in which saves time running about when things are busy.
26 november 2025
Antwoord van Initial Medical
Hi Jamie,
Thank you for your feedback. We're delighted to hear that Peter continues to provide polite, pleasant and well-communicated service during each visit. Calling ahead is something he prides himself on, so he’ll be pleased to know it makes such a difference.
Thank you for choosing Initial!
So helpful and friendly, great communication
Jude is always so friendly and helpful, great at communicating with me, all round great experiences.
5 december 2025
Antwoord van Initial Medical
Hi Liza,
Thank you for your lovely review. We're so pleased to hear you’ve consistently experienced friendly service and great communication from the team. Your feedback means a lot.
Thanks for choosing Initial Medical!
Antwoord van Initial Medical
Hi Anita,
Thank you so much for your kind review. We're delighted to hear that Jude continues to provide such friendly and helpful service during each visit. We’ll make sure your lovely feedback is passed on to him.
Great service
Peter at Initial is fantastic when he visits us at Socair Centre Oban.
Great service all round.
Thank you
5 december 2025
Review zonder uitnodiging
Antwoord van Initial Medical
Thank you for taking the time to share your feedback. We're so pleased to hear that Peter delivers fantastic service during his visits to the Socair Centre in Oban. He’ll be thrilled to know his work is appreciated.
Thanks again for choosing Initial!
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