We used Installsure to arrange our IBG insurance for a tender we were working on, and the whole process was straightforward from start to finish. Karan handled our enquiry and was extremely helpful th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
In their most recent message Installsure wrote “ We fully respect the Financial Ombudsman Service “. The following are quotations from letters to me from the Ombudsman Service which seem to con... Toon meer
Karan was really helpful throughout the process of setting up, and very prompt in his responses.
Bedrijf heeft geantwoord
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Contactgegevens
40 Rushworth Street, SE1 0RB, London, Verenigd Koninkrijk
- installsure.co.uk
4,0
Goed
198 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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EVEREST CON
My name is Jean Drake I am in my eighties had new patio doors put in August 2019 the doors are bowed will not lock properly. Contacted Everest only to find all numbers are now not in use including the one to the Sales man Darren Woods Then I was informed they had gone into some sort of Liquidation??
They are still trading under the name of Everest 2020
I am pleased that people that put in orders after June 2020 will be honoured But where exactly does that put me and many others
I have contacted my local MP about this appalling situation and will keep on till something is done
L
MY CLAIM WAS PUT INTO INSTALLSURE AUGUST 2020
INSTALLSURE HAVE COMPLETELY IGNORED ME
PHONE CALLS AND E MAILS ARE IGNORED
MAKES ME WONDER WHAT EXACTLY IS GOING ON
DO NOT TRUST ANY OF THEM
13 november 2020
Review zonder uitnodiging
Have been trying to make a claim for my…
Have been trying to make a claim for my Everest windows and front door since the beginning of October, their online claims process dose not work, sent them feedback, which was not good. Received an email from them saying they were sorry that I had experienced problems with their online claims process and that they would send the claim forms via post, still waiting for them to arrive! Tried phoning the number on their email, 'for urgent enquiries' got a message, "the voice mail for this number is full, goodbye". I have even emailed copies of the warranties to them and still got no where. Have just emailed them again informing them that if I do not hear from them by 30 October 2020 I will be taking legal action against them, but I do not hold much hope that either they, or indeed the legal system will do anything to help. They seem to be as reliable as Everest, 'one big con'. Just got ripped off by Everest and now by Installsure as well. Trouble is, all the installers seem to use the same company, this one. Just one big con!
23 oktober 2020
Review zonder uitnodiging
Not worth the paper
Ha ha. Safestyle uses these. Received my documents yesterday and hoped this morning to make a claim for my faulty installation through Installsure. Apparently one of the conditions for a claim is that the company your grievance is against has gone ceased trading!
3 september 2020
Review zonder uitnodiging
Antwoord van Installsure
Thank you for this review. To clarify our position, Installsure are an administrator of insolvency insurance - the policies we provide cover the guarantees issued by tradesmen against the event of that installer ceasing to trade due to insolvency.
Whilst the original installation company continues to trade it is their responsibility to resolve any issues under the terms of the guarantee they have issued to you. In such cases, the Installsure insurance policy is not yet active and no claims can be entertained.
For the reasons above we would urge you to contact the installer at your earliest convenience to commence claims proceedings as per the original guarantee terms.
Should you require any further support or information on this matter, please contact our team again or visit our website at https://installsure.co.uk/homeowners.
Worthless Installsure Guarantee
Had an extensive triple glazing install by Everest. Issues were scheduled for rectification but appointment was cancelled due to Covid-19 restrictions. Seeking a further appointment, found that Everest had gone into administration. Claimed under Installsure warranty, but claim denied as partly paid (20%) by credit card.
This company will find any excuse to fob you off and avoid paying. Read your Installsure contract carefully to ensure that they will not be able to exclude your claim. There are enough exclusions for them to exclude almost any claim.
Essentially their guarantee is worthless.
2 september 2020
Review zonder uitnodiging
Antwoord van Installsure
Thank you for your review. I am sorry that you have been unable to recover the losses suffered via our Insurance cover on this occasion, as you may have anticipated. As explained in our communication with you previously, Section 75 of the Consumer Credit Act 1974 - a finance or credit card provider is liable for goods which are purchased using a finance agreement or credit card, where the goods prove to be defective - even if the financial agreement or credit card are only used to pay for some of the total value of the goods concerned.
Going forward, please note that Section 75 of the Consumer Credit Act 1974, only applies from the date of completion for a period of 6 years. Any defect which occurs outside of this timeframe but still within the period of the Installsure policy cover should be referred back to Installsure by submitting a new claim without consideration of these specific clause.
As always, we would encourage all policyholders to carefully review our full terms and conditions document upon receipt and/or visit our website at https://www.installsure.co.uk/ for further information and guidance concerning Installsure and our products.
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