Integrar Reviews 

Reliable, responsive and thorough. I can’t fault the attentiveness and customer service from Emily & Jake. 10/10

We went through our remortgaging process smoothly with the help of Emily our case worker. Emily and Jake has been very professional and helpful. I would definitely recommend. Thanks guys.

I was lucky enough to have no bureaucratic issues with my remortgage and the handling of it, so my experience with Integrar was minimal and efficient. They kept me informed at every step, and were very responsive to all communication. Great service

I must admit i was a wary to start with as I had never dealt with an online conveyancer I guess that's what they are doing). Setting up the account and navigating through the registration was well documented. All requests on me were clear and the team were good at chasing up if they needed more details from me. I spoke to the Barclays re mortgage team a few times....when I was either stuck or wanted clarification on what I needed to do. I spoke to nathan and Jake who we very helpful. Best time to gt them was early in the morning as they tend to be really busy during the day. Overall very happy.thanks

Got our names wrong
Last minute hitch (again with our names)
Charged twice for ID checks (2 files going at the same time)
In the end Barclays had to intervene to sort things out

Do you employ people from the lower sixth - it seems like it!

Didn't like the online stuff

Wished I had used my own solicitor

Quick and easy process. I had no issues at all, everything was very straight forward and any queries i had were responded to within 24hours.

Case was handled by Chris. He was responsive when needed and no issues at all. Good service

Awful
No communication
No replies

Great reasponses, swift actions and completed within 3weeks.
Portal user friendly and quick to upload docs.
Very pleased with the overall service.

We had a short time frame but Charlotte got it through speedy and easily !

They were slow, didn’t do what they said they would by the deadlines they sat. Poor communication, unhelpful over the phone and didn’t reply to emails. Would avoid.

They on purpose completed within a month before we were about to switch onto variable rate despite average time being 3 months. Thank you

Very professional service. The whole process was smooth and transparent, and the transaction was completed swiftly. Highly recommended.

Would be good if someone could actually respond !!

Zero contact information, purely a single inbox that you will wait days/weeks for any response. no guidance, no contact, pulling your hair out useless

If you want to be ignored, your case to stall,have your conveyancing done by Integrar!
Set up a remortgage with TSB they used this useless conveyancer. No phone number only an e mail they don't reply to. Send 3 e mails over a week . 2 weeks since they last communicated wanted £100 to do unnecessary work.
'Your Conveyancer' had another remortgage started 2 weeks after this lot and completed, while this lot are still handling the first! So asked TSB to move from Integrar to Your Conveyancer.

Very poor communication from Integrar.
We have repeatedly asked over the past three days for confirmation that our solicitor, Chris, can meet a proposed completion date next week. This has not been addressed.

Instead, we have received responses on unrelated points, and most recently an email with no sign-off, leaving us unclear who is even taking responsibility for our case.

This lack of responsiveness and accountability in a time-critical transaction is unacceptable and risks delaying the entire chain.

Without consulting me Integrar arranged to draw too much down from my new mortgage provider and then charged me a fee to correct their mistake and transfer me the balance.

What was especially grating was that I was the one who identified the error. If you want a team that will get their numbers wrong, rely on you to correct them and then charge you extra for their incompetence then I could not recommend anyone more than Integrar.

This was a service was paid for by the mortgage company I was moving to otherwise my experience would have been rated a 3.

Whilst it was relatively straight froward there were time that emails were missed. The most important of these was around my ID validation which had a impact of delaying the completion date by 2 days.

I did not feel the assigned case worker was driving the process rather it was me monitoring and following up when stages seemed slow that highlighted small delays. So if it does not feel it is progressing my advice is to follow up as the case worker most likely is processing multi deals at once.

Things went very smoothly and surprisingly quickly. The portal was very easy to use. Jake and Ashley were excellent and I appreciate their help.