Invitation Homes Reviews 

I am extremely disappointed with the customer service I received from a certain representative when I was finally routed to someone in the local Invitation Homes maintenance office regarding an ongoing and increasingly serious plumbing issue.
I explained to Jasmine that we have had more than five visits related to this ongoing issue, and it has now progressed to an active leak where water comes through the ceiling into our dining room every time the upstairs shower is used.
Jasmine reviewed the work orders and acknowledged the previous visits and scheduled appointments. I specifically explained that the current request showed an in-home technician assigned, not a plumber, and that the shower issue needed to be addressed separately.
She then told me that a plumber had been at the home that day but appeared to have addressed only the sink and had “missed the ball” by not addressing the shower. I repeatedly explained that this was incorrect. The sink and shower were separate maintenance requests, and the plumbing company had only been assigned the sink work order. I had even confirmed this when they called to schedule the appointment. Before leaving our home, the plumbers specifically asked me about the shower because they were responsible in the past for addressing the said issue. They saw the request online but nothing more regarding the problem because it wasn't assigned to them.
So I want to be very clear: I do not believe the plumbing affiliate was at fault. They completed the work they were assigned to perform.
What was especially frustrating was Jasmine's continued attempt to place responsibility on the plumbing affiliate rather than acknowledging that there appeared to be an issue with how Invitation Homes assigned or managed the work orders. I was calling Invitation Homes because I needed someone to understand the history of the problem, take ownership of getting it properly addressed, and escalate an active water leak—not argue with me about who was responsible.
Throughout the conversation, Jasmine repeatedly told me to “calm down.” I was understandably frustrated after more than five visits, an unresolved plumbing problem, active water intrusion into another room of our home, and now being unable to use our dining room. Rather than acknowledging the seriousness of what I was reporting and focusing on a solution, I felt my frustration was being dismissed and the company's handling of the situation was being defended.
I understand that difficult maintenance situations can be frustrating for everyone involved, and I do not expect a representative to personally be responsible for everything that happened before my call. I do, however, expect someone working in customer service to listen carefully, accurately understand the work-order history, take an active water leak seriously, and focus on resolving and escalating the issue rather than repeatedly telling a resident to calm down.
After multiple unsuccessful attempts to resolve this maintenance issue, this interaction only added to an already unacceptable experience. I hope Invitation Homes reviews both how this maintenance request has been managed and how my concerns were handled during this call.

We have been trying to resolve a check reissue with Invitation Homes for weeks. The original check was issued in a way our bank would not accept, and we promptly requested that it be reissued correctly. Since then, we have made repeated calls and follow-ups and received conflicting or incomplete information about whether the replacement was actually sent.

On September 15, we received an Invitation Homes FedEx request showing that an overnight shipment had been requested and approved. However, we were still not provided with a FedEx tracking number or clear confirmation that the replacement check had actually been tendered to FedEx.

This should have been a straightforward accounting issue. Instead, it has required repeated calls, emails, and escalation just to obtain money that is already owed to us. We have retained all correspondence, call notes, and documentation regarding this matter.

We are asking Invitation Homes to provide three simple things: confirmation that the original check was voided, confirmation that the replacement check was issued, and the FedEx tracking number.

Patricia Connor and Yuderka Loyola unfortunately have been less than helpful, we have tried to do this civility but will be moving forward with a lawsuit. Neither have provided factual evidence and have lied. Do not rent from either of these people in Charlotte, NC. We are out $2,023.00 and will be pursuing giving charges to remedy. Under NC state law you need to provide refund within 30 days we’re at 31 days without a reprinted check.

I will update this review when the matter is actually resolved.

I live next door to an Invitation rental. We own our home and take great pride in it. Unfortunately there is a jungle growing in their backyard and I have contacted Invitation about it multiple times. I was told three weeks ago it was on their maintenance schedule but as of yet nothing has been. They are now just ignoring me. If this is the way they treat their tenants then I feel very sorry for them. No one in their right mind should rent from these people.

The professionalism of the maintenance team was top-notch. They took the time to look at the details.

IH only cares about the dollar. I have had issues every year I've been in there property regarding the AC going out each summer. The 1st year the guy came out showed me it was an out dated unit that needed to be replaced.But he did patch work because IH only approved that.Only for the following yr and every afterwards it kept going out during mid summer heat.This time they finally replaced it and I was with Ac for a month...Such a big company who only cares about the money.Not understanding people will get tired and will work on their credit and come out with a 800 credit score and buy their own home.IH is trash

My husband and I moved into our home with this company two years ago and have been having some financial hardship. If you go through financial hardship and fall behind on rent just a little bit expect to pay $1000 worth of lawyer fees. They send you hundreds of pay or surrender letters and file a Dispossessory warrant , even if it’s only been a month of missed Rent payment. We have been paying every month but late due to a financial crisis we are going through. There’s no room for error with this company because they will file immediately. We’re trying to pay the rent we owe, but they keep adding lawyer fees on our rent payment. Now we have to pay our rent payment and $1000 worth of lawyer fees. Can’t catch a break here. How are we supposed to catch up if you are continually adding more fees on top of our rent payment.??

First of all, we had been dealing with this guest bathroom situation for quite a while. I went ahead and put the work order in on August 31st. At that point, the shower handle was jamming up or falling completely off, so we could barely use it. But instead of sending a real plumber, Invitation Homes sent out basic techs who kept putting temporary band-aid fixes on it or either NOT DOING ANYTHING at all! They had a tech come out 3 separate times until one tech came out and broke the valve handle completely off inside the wall. He DID NOT inform me at all which resulted in water just running nonstop. When I called “emergency maintenance” to ask where the main shut-off valve was, one rep told me to go ask my neighbors for help, and another said they couldn't help me locate it. Instead of showing any real help or urgency, the rep on the phone decided that it would be MORE HELPFUL to read off a list of tenant responsibilities regarding property damages. Sooo, I had to go outside, hunt down the valves myself, and shut off electrical breakers just to keep the house from flooding. My daughter couldn't even go to school that day, and we were stuck in a dark house with no power, unable to even cook for ourselves. Invitation Homes left us sitting without water for almost 10+ hours while they tried to find a vendor. When Chris from Statewide Plumbing finally got here at around 7:20PM, he opened up the wall and showed me the absolute nightmare inside. The pipes were completely rusted, corroded, and leaking behind the dry wall. Someone had literally crammed a bunch of random rubber washers into the showerhead and spout as a CHEAP QUICK-FIX in the past. There was so much dirt and debris trapped behind the wall that it was the only thing stopping the water from leaking straight into my kids' bedroom and closet next door.
If Chris hadn't pulled those ruined pipes out and replaced everything, our house would have been completely flooded. He stayed past 11PM working hard to get our water back on, and he was INCREDIBLE, but the fact that Invitation Homes let a property get this neglected is unbelievable. Leaving a family without power or water for 10+ hours because of years of cheap patchwork is WILD and COMPLETELY UNACCEPTABLE.

Update 9/21: Invitation Homes has now provided the calculation used for my water credit, and the methodology is seriously concerning. Instead of using my normal pre-issue billing history as the baseline, the calculation uses an average that includes the very period of elevated bills being disputed. That necessarily raises the “normal” benchmark and reduces the calculated overage.

I also spoke with the property manager today and found the way I was spoken to completely unacceptable. I was talked over, spoken to aggressively, and essentially told to be quiet and let him speak. He also blatantly misrepresented what he told me on 8/17 and that in itself is incredibly alarming.

I was then told that a director was in a meeting and would call me back once he was out. It has now been more than two hours, and I am still waiting.

I have spent months trying to resolve this through the proper channels. At this point, I am no longer interested in repeated promises of callbacks or explanations that do not address the actual issue. I want the calculation corrected, the continued elevated billing addressed, and this matter resolved professionally.

Update 9/18: Invitation Homes responded by sending me my complete resident ledger, containing every transaction associated with my tenancy. While I appreciate having the additional documentation, sending an entire ledger does not answer the question I asked.
The ledger confirms that the $250.35 credit was for the high water bill, but it does not explain how that amount was calculated. I requested that calculation in writing on September 16 and, as of today, have received no response.
I am simply asking Invitation Homes to explain how they arrived at $250.35.

I am still trying to get a clear resolution regarding the water-billing credit I have been discussing with Invitation Homes.
On August 17, I spoke with an Invitation Homes representative regarding elevated water charges covering approximately August 2025 through March 2026. I was told that the issue had been resolved and that he only needed to calculate the credit and apply it to my account. I was specifically told that I would receive a follow-up that same day.
Today is September 10. I have received no follow-up, no explanation of the calculation, and no written confirmation of the amount of the water credit despite my subsequent attempts to obtain an update.
I have now discovered a $250.35 credit on my account labeled only “Concession - Other.” There is absolutely nothing identifying this as a water-billing credit, and no one from Invitation Homes has contacted me to explain what this credit represents.
If the $250.35 is intended to be the water credit, I am requesting written confirmation and an itemized calculation showing exactly how Invitation Homes arrived at that amount. The water issue spans approximately August 2025 through March 2026—roughly eight months of elevated charges—so simply posting a $250.35 “Concession - Other” with no explanation does not allow me to determine whether the amount accurately reflects the overcharges during that period.
Please provide the original and corrected water charges for each affected billing period and the amount of credit attributed to each month. If the $250.35 concession is unrelated to the water issue, please explain what it represents and provide the status and amount of the actual water credit.
After waiting since August 17 for something I was told had already been resolved, I should not have to discover an unexplained credit on my account and then guess whether it is the adjustment I was promised. I am simply asking Invitation Homes to provide a clear accounting of what I was charged, what was corrected, and how the credit was calculated.
That's the one I'd post. It's firm without giving them an opening to dismiss it as a rant. And the strongest part is that you're not even accusing them of calculating the $250.35 incorrectly yet. You're saying, essentially, “I can't possibly know whether it's correct because you haven't told me what it is or shown me the calculation.”

I have been trying to get in touch with someone there at the local office to resolve rent issues and no one has responded. Left emails, always leaving messages with call center staff, I need someone to prioritize my case.

DO NOT rent from this company - we leased a home for 6 and a half years - both my husband and I lost our jobs so we needed to move out 4 months shy of the end of our lease and we are being charge for that - they used our security deposit for all at the repairs that they should have been responsible for after 6+ years of normal wear and tear! We CAN NOT pay $4500 for early lease termination! They have gone in and redone the flooring and replaced all the appliances- why not do that when we were there! We requested a simple carpet cleaning after 5 years and was told that it was our responsibility! This company is not a good company to deal with. There were also squirrels in our attic getting in by a hole in the house and again we were told it was our responsibility- yes it would be if we were owners and NOT renters!!! Use any company other than Invitation Homes!!

Hello Trust Pilot!
I gave one star because .......
I keep having bad rental experiences with INVITATION HOMES.
First off this is not an unprompted review. These are true and accurate accounts.
I am a current tenant with INVITATION HOMES.
Recently i received a notice of abandonment letter ,at the residence that i lease from them.
I was never contacted by email,phone ,or text by an agent, prior to the letter being posted.
The following day ,i received another notice,stating notification of payment returning my current rent payment.
I paid the rent on time ,matter of fact,early, and haven't moved out......
So ,as you know, i was totally surprised.
Naturally i reached out to them,to sort ,the matters,to avoid any further issues.
Upon speaking to an employee,i was told that i owe fees for utilities that are supposed to be included in the rent payment, that's when he changed up, and said i missed a monthly payment 2 months prior. Mind you, i have paid twice ,since that time they said.
Anyway, after careful investigation of my payments, i found that there are no monthly rent payments missed.
This means there was a processing payment error ,on behalf of INVITATION HOMES.
The payment they returned ,now makes it look like i owe , because they didn't accept it,citing unpaid rent.
I wanna be fair to them ,give them the benefit of doubt, unlike they did me, and just say you made a clerical error. People make mistakes.
Unfortunately, when i tracked the money orders ,used to pay the rent, they said i didn't give them, i found the that they were received and cashed. This is where dishonest practices have taken place i believe.
Now i have to spend more money to resolve this issue , if they don't admit error.
INVITATION HOMES PLEASE LOOK AT IT PROM MY PROSPECTIVE. I PAY WHAT WE AGREED IN THE LEASE,ONLY TO HAVE MY RENT PAYMENT IMPROPERLY PROCESSED. PLEASE AVOID WASTING TIME DELIVERING NOTICES OVER FALSE CLAIMS , THAT COULD HAVE BEEN USED TO GET THE JOB DONE RIGHT. I STILL RENT FROM YOUR COMPANY DISPITE THE HORRIBLE REVIEWS AND BAD REPUTATION INVITATION HOMES HAS CURRENTLY , IN THE PAST, WITH ITS TENANTS, IN MANY DIFFERENT STATES.
PLEASE TAKE THIS AS CONSTRUCTIVE FEEDBACK ,INSTEAD OF BACKLASH OR A BAD REVIEW . I WANNA BELIEVE THERE IS NO INTENTIONAL EFFORT TO DEFRAUD ANY TENANTS RENTING FROM INVITATION HOMES.
44.4 MILLION IN SETTLEMENTS JUST SEEMS WRONG. THIS IS PUBLIC INFORMATION.
IM JUST LEASING A HOME FROM THEM , NOT TRYING TO BE FINANCIALLY TRAUMATIZED BY MY LANDLORD.
SADLY LIKE ALL THE OTHER VICTIMS, I'M GOING TO THE FTC AND COURTS TO REMEDY AN OBVIOUS ERROR ON THE BEHALF OF INVITATION HOMES....I hope this post reaches those necessary @ INVITATION HOMES ,who can create changes that will bring positive change in the future.

This business neglected mold growing from initial move in inspection. They also did not have the lawn up to HOA approval before move in nor planned to. This business will pawn off home neglect to renters. It is in your best interest to take multiple pictures before signing a lease with them for legal purposes.

One of several unresolved issues with Invitation Homes in Boca Raton, FL

The home was advertised as having a family room, but after moving in, I discovered it had no air-conditioning vent. When I reported the issue, I was told it was a “sunroom” and should simply remain closed. I provided Invitation Homes with its own advertisement identifying the space as a family room, but was then told I had accepted the property “as is.”

I never imagined a tenant would be expected to hire a professional inspector to determine whether every advertised room had adequate air conditioning. We are paying for square footage approximately 300 sq ft that is not reasonably livable, not even for storage.

My daughter suffers from asthma, and the room regularly reaches over 90°F. To keep it between 80°F and 83°F, the unit must run 24/7 at 70°F, and portable fan contributing to an extremely high electric bill, over $400 monthly.

Several contractors confirmed that a split-unit air conditioner is necessary, at an estimated cost of $1,800. Invitation Homes has denied the request repeatedly, stating that the existing system operates properly. That was never the issue. The concern is whether it is properly sized for an approximately 1,800-square-foot home. The existing unit was designed for approximately 1,500 square feet, and the added strain could eventually require a much more expensive replacement.
When I explained my daughter’s asthma and the need to maintain a safe temperature, Invitation Homes said they understood but still refused to approve the split unit. To me, that response demonstrates a serious lack of compassion, accountability, and integrity.

Based on my experience, I strongly advise anyone considering renting from Invitation Homes to research thoroughly, document the property’s condition before moving in, carefully review all fees and insurance requirements, and proceed with caution. Invitation Homes is not an honest company, borderline unethical.

9/14/26 Reply to Invitation Homes: I have not received any messages in my inbox or otherwise. Please let me know what inbox you are referring to.

reading all the complaint I'm kinder scared to move forward with my application,,, i READ more bad review then good , and i understand things happen but DANGGGGG

I moved in on Friday and I've had a horrible experience. They told my home was move-in ready and it wasn't. My carpet has stains and is 3 different colors throughout the house. My leasing agent Sheldon was rude and unprofessional as well as his manager Michael Childers. Michael said you if you move in we aren't replacing the carpet because you have furniture. I asked him where I suppose yo go or put my furniture and he said the garage. Oh and by the way we aren't paying for your furniture to be moved from the garage back in the house. This company is extremely unprofessional and I will never rent from them again.

Good very quick process

Don’t expect any more than the bare minimum from these people.

Very disappointing move-out experience with Invitation Homes. After I moved out, they deducted $751.95 from my security deposit for the following:

• Pool/spa “green to clean” service: $225.98
• Damaged window coverings/blinds: $101.80
• Sewer charges: $153.76
• Water charges: $151.58
• Trash charges: $70.25
• Stormwater charges: $28.68
• Service fees: $19.90

Total deducted: $751.95

I believe these charges are unfair and unnecessary. I replaced the blinds myself and have the receipt and proof. I was also already charged for water, sewer, trash, and stormwater with my final rent, but these charges appeared again on my move-out statement.

I also paid a pool-maintenance fee every month. During the final three visits, the pool technician sent by Invitation Homes was not doing the job properly. Now I am being charged an additional $225.98 for “green to clean,” even though the pool’s condition was not caused by me. I have pictures, receipts, payment records, and other evidence supporting everything.

Tenants should carefully review their final statements because Invitation Homes may add questionable charges after move-out. I have formally disputed these deductions and requested a corrected statement and adjusted security-deposit refund. I will update this review if Invitation Homes handles the matter fairly.

IH has moved into a monumental position I have not seen in decades! I am the the breathing rendition of pessimism, I’ve spent nearly 20 years trustless in nearly every business venture in existence. Too many companies are about investor returns caring nothing for consumer satisfaction. I have lived within the horror stories and crashed middle management holding companies like this hostage. It seems those types of entities have been sent off to their pastures of fall to lay amongst the other rotten vegetation and IH has personally grabbed their boot straps and risen their heads to meet the needs of the people for a diamond clustered titanium change in service respect and thoroughness of satisfaction I thought was lost decades ago. All my years I propped upIH as an equitable solution across my beloved nation to friends, family & acquaintances because of significant price structuring as well as quick and satisfying resolutions to common situations in renting. Recently I have seen this golden uptick in keeping and maintaining balanced pricing with a thorough and warm assistance in rectifying concerns with remarkable employees and professional vendors keeping lifestyles, professions and resolve at the utmost importance in their very new structure of customer satisfaction. I am overjoyed and thankful this new position has materialized and flourished through the current state of affairs and economy! Thank You!

I have not had any negative issues with invitation homes anytime I've called them to ask a question or a concern they immediately took care of it. it's hard to find a company that actually cares about their tenants