Isle4dogs Reviews 

Received my order really quickly , well packaged and everything was as detailed, in fact I was pleasantly surprised by the quality of the items for what I paid , especially when I have seen same elsewhere for twice the price or more, contacted them about a query and their customer service was excellent , response time fast and response courteous and friendly, even had two free gifts in with my order which was very kind and generous , will deffinately be treating my furbabies from this shop again

We made an initial order of some dog toys, when the parcel arrived, one was missing and there was a note attached to email and arrange a refund or replacement. I spoke to Sandra who was extremely polite and requested we sent some suggestions of products we would like to swap the original item for. They sent this parcel with 24 hour tracked delivery and I couldn't believe it when I opened the box, they had replaced our original toy with 3 toys and a lovely dental treat. The toys are amazing quality and our little rescue is absolutely going to love them. So so thankful and blown away by Isle4dogs customer service and will definitely be shopping here in the future.

Really terrible customer service. They didn’t send out an item I ordered, when I asked them about this they said the item wasn’t available and afterwards refunded me (fine but I feel I should have been told about this prior). The coats I ordered were only just too small so I asked about their returns process, was told I have to pay for return and when I told them that the parcel tape they used was difficult to stick any other tape on top of (was asked to return in original box) I was met with, ‘aw bless no problem thankyou! 😍’ very strange. Proceeded to use half a roll of parcel tape just to close the box. This was delivered to them a week ago, so I just rang and was rudely interrupted on the phone with a woman telling me to email, that she was busy and I need to send the order information over and that the processing time was 14 days. Had a raised voice over the phone and I thought it was really rude and had no email from them to say they had received my return so have unfollowed on instagram, and will now be seeking a refund.

This company is not professional. Paid for items one arrived then the others didn’t when messaged to find out where the items were that were paid for requested for order number which was provided and then ignored. This company does not have good customer service at all. Deffo do not recommend, awful customer service.

Wish I’d listened to my instincts on this. Spotted a car bed for my fur baby.. couldn’t find many reviews… decided to order. Item didn’t meet expectations set by photos on website plus it was faulty. Reached out to company as outlined on website, no response, tried again, got a response. Was told I was the only person who has ever complained about this item and that they would not even discuss the faults as it was checked before they sent the item. Told to post back to them for a refund. Had to ask if they meant I would have to pay for return postage, then offered a return label.
Had I been met with anything but the rude customer service I received, I was fully willing to accept I may have received a dud. Took a refund and won’t be shopping there again. Decided to leave a review on the item on their website and on Judge Me where most of their reviews were. Both have been deleted! What kind of company doesn’t accept feedback from its customers!?

Absolutely love the coat I got for my dog, such a good fit. Highly recommended

Fast delivery and great quality items. Also gave free treat for my dog. Great service will be using this website again 100%