TVSN Reviews 

I am paying off a coffee machine, in the beginning they messed with my order until I lodged a complaint and had someone fix it.. Now they are trying to take payments 48 hours before the actual debit date, last one failed.. Now they are sending me emails saying they have sent me to a debt collector for payment..

I have been on hold for 35 mins to TVSN to make a payment manually. Now they want to charge me an extra $4.95 for a late fee, even thought its been less then 12 hours when payment was due.

No wonder they are closing down, with the amount of debt they owe suppliers SO much money..

I thought I would take advantage of the closing down sale of a Charlie Bear. So far they have not sent it. When you call they can't give an ETA. Do not buy from this sale. They'll just take your money and will refuse a refund

I’d be very wary with ordering items from TVSN now that they have this ‘Closing Down Sale’.
I regretfully ordered a few items yesterday and normally I get a confirmation emailed to me very soon after I pay.
But it’s now the next day and I still haven’t received it.
So I phoned and was on hold for 35 minutes only to be answered by someone in the Phillipines.
No cancellation of an order is possible I was told.
I asked when my order would be sent and was told ‘soon’ and she couldn’t answer why I wasn’t sent a confirmation email.
So I’m quite concerned, if they don’t find a buyer for the company they could go into receivership which means customers will loose their money and the items they purchase.
My advice is don’t purchase anything it’s too risky.

I have been a customer of TVSN for over 13years.never had a problem.I have purchased many clothing items which have been really nice,several electrical items including a Dimplex log radiator terrific product.my only complaint is postage it is quite expensive when purchasing one small item and call centre should be back in Australia.

Over 10 years I have purchased a variety of products from TVSN, skincare, jewellery and clothing. I generally try and purchase when sales are on or specials during the show times.
I have had to call the centre a couple of times when I messed the order up or it wouldn't go through online and the girls have fixed my problem up immediately and always friendly.
Whilst I have bought a lot, I have also returned many items all without any problems with the process, never issues either buying or refunds. Correspondence is always prompt with updates on delivery and refunds are within a couple of days of receipt.
I would say my only issue is it had cost me a reasonable amount to return things with the postage at my expense. It would be nice if there was some off set to that, as other online shopping sites do offer free refunds.

I am sadden having just read so , so many bad reviews from people who have been TVSN customers for over 20yrs. I have been a customer since TVSN first started in Australia way back when . TVSN was trustworthy company to shop from. Now it's very sad. I don't know if there has been changes in ownership or management. I have a message for T.V.S.N.
T.V.S.N has lasted as long as it has because of it's great reputation, trusted to keep it word , replacement and refunds were no hassle guarantees. The delivers always arrived on time, in all the years of purchasing and I purchased a lot reached Platinum customer over the years so I write this from experience when I write to say: If you wish for TVSN to regain it's reputation of good service , I suggest you re-instate that trustworthy reputation of keeping your word of good service and treating your customers with respect . Otherwise I believe TVSN will loose even more of it's loyal customers and TVSN will fade away. I have seen many changes as TVSN evolved over the years but they have always kept their integrity, trust of customers. Until Now! I hope TVSN returns to its former Glory soon.

Short while ago I opened a shoe box I received from TVSN and thought I was hallucinating. The beautiful Raspberry Leather D&J strappy wedges that I ordered in a size 10 were not there, in their place was a pair of men's Olive Green Plastic Slides and a size 44. Obviously made for men. A far sight from my BEAUTIFUL
feminine shoes, I will watch the overpriced TVSN, but will never buy again, because they have very diligent clever people working there that should not be, And to top it all off there a none left, and they were the only ones left. Thanks to THEM, some other woman that shouldn't be is, wearing them!!! I am so Bloody angry!!!!

Once a great service, show and place to purchase, it's just another place to face discrimination, ignorance and the new kid in Australia :racism (over a a pot of cream.
I've been a customer for over 20+yrs and every time I rang to order recently they simply said I COULDN'T (no explanation) - RING BACK (10 Times). I purchased last just 6mths ago with no problems!! (really confused?) I had to ask for a supervisor for an explanation) then they instantly found my account and placed the order. Avoid this headache, they just repeatedly insulted me and played dumb. There's the actual seller if you like the product, this middle man - ruined my long weekend. My family and I won't be back.

The single worst company I have ever dealt with!
Whether it’s the product or call centre.
Truly horrendous.

I would avoid this website. Put an order in and no confirmation was sent. Questioned it and they told order was not successfully transferred. They could not tell me why. The transaction however was still on my credit card. I told them this and they told me to contact my credit card company to fix up. Took no responsability. The item suddenly was out of stock and then 3 days later was in stock again. Really poor customer service. I will NEVER be buying from again!!!

TVSN and SPLENDIDO GOLD have just refused to exchange or refund a gold bracelet that I paid $1200 for.
It was HOLLOW
It dented and split within 2 months of receiving and TVSN claims I misused the jewellery.
Further more I have just found out the the 2.5 grams of gold is only worth $292.
This is disgusting
NEVER BUY FROM TVSN
THEY ARE THIEVES

I've been a loyal customer for several years. It's been hit and miss the whole time. I was fortunate enough to have time and energy to try and resolve issues but now I've almost given up. The sizing charts they use are so inconsistent and unreliable compared to all other online retailers I've used. This goes across everything .... shoes and clothes. They use the same models all the time. The presenters seem to have intimate relationships with them and the producers too... it's weird. Just today 23.02.26 they had a beautiful gown draped over their regular skinny woman promoting it for larger women.... and the host was carrying on about clothes being too big for her. Anyway, I'm disappointed. I won't go into detail about trying to return anything! Let's just say I've donated many tagged and brand items to thrift stores to avoid dealing with tvsn bs.

For prospective buyers... be ready to take it or leave with these buffoons

Disappointing Experience with a Tefal Dual Induction Cooktop Purchase by TVSN

In the second week of February 2026, I purchased a Tefal Dual Induction Cooktop through TVSN. Given that Tefal is widely recognised as a reputable French manufacturer of high-quality European kitchen appliances, I expected a product that reflected the brand’s established standards of excellence.

Unfortunately, my experience fell well short of those expectations.

Upon receiving the parcel and opening the box, it became immediately apparent that the induction cooktop was not factory new. The unit showed visible signs of prior use, including noticeable marks and deep rubbing scratches on its surface. The condition strongly suggested that the item had previously been purchased, used, and returned by another customer.

I promptly contacted TVSN to report the issue. While customer service advised that I could return the item, the process itself has proven inconvenient and burdensome. As a person living with a disability, repacking the appliance, transporting it to an Australia Post outlet, and arranging registered return postage presents considerable difficulty. Beyond the physical inconvenience, the situation also means enduring an extended period without a functioning cooking appliance while waiting for a replacement to be dispatched.

It is deeply disappointing that a product advertised and sold as new appears to have been previously used. Consumers purchasing branded appliances—particularly from a company with Tefal’s reputation—reasonably expect quality assurance and proper inspection before dispatch.

While I hope the replacement will meet the expected standard, this experience has unfortunately diminished my confidence in the retailer’s quality control processes.

Placed an order 31/1/26 for an item just over $1k. Phoned them 3/2/26 to ascertain status because I’d received no updates. Offshore call centre staff cannot deviate from their scripts. I was informed they’d been trying to contact me for verification of an order for that amount. I had NOT received email or phone call. I followed the request and submitted verification document. 4/2/26 phoned to confirm document received and get update. Couldn’t tell me anything except that I’d be notified when verification was finalized. 5/2/26 phoned again. Same script. Asked to speak with supervisor/manager. Told my matter had been escalated and someone would phone me back. Call back by supervisor done hours later who said she couldn’t understand what the hold up had been. She would investigate and call back. 6/2/26 phoned again because I hadn’t received a call back. Told they had been trying to contact me. Again, NO email ir phone call. They couldn’t say when item would be shipped. I told operator to cancel order. She said that wasn’t an option so I said I’d cancel the payment. Contacted PayPal to cancel payment. They said the merchant had cancelled the order 3/2/26. WORST ONLINE EXPERIENCE EVER.

Before anyone buys anything from TVSN please check all reviews! I purchased a food processor they were advertising with 2 Lt bawl both glass and stainless steel also 2Lt jug , they sent the mini size which is useless! I when I rang to discuss the issue they wouldn’t believe me, they’re disgusted firm I have ever dealt with! Never believe what they advertise because you’ll end up with something totally different! And there’s no way you’re going to get a decent reply from them!! Please!!! Please NEVER BUY ANYTHING FROM THERE PEOPLE!!! 😡😡😡😡

I ordered and paid for a $700 product online and next day received a phone call requesting me to email some proof as to where I live and who I am! I've never had this before, even after higher $ purchases. When asked what State the caller was in, I was told they were offshore. I can't trust this company.

I have been buying from TVSN for over 12 years & been very happy with every purchase. The skincare products are wonderful & work & the shoes Django & Juliet & handbags from Serenade are beautiful.

TVSN has clearance sometimes on designer jewellery & I have bought 15 rings & been very impressed with the quality of the gemstones & price

I totally trust TVSN & I love the fact that they have models who are 45 + to model the clothes

You get to see the clothes on models live & it helps me decide if it would suit me

TVSN has many wonderful items at affordable prices & I will continue to purchase from them as they have never let me down & you can read customer reviews on products if you are interested in a product & they also put in bad reviews from customers as well so you can see what other TVSN customers think of the product

Overall TVSN is my favourite site to shop from especially fashion, skincare, high quality jewellery & I often buy Christmas presents for family & friends here & they love them

We purchased a virtual gift card and the amount has already been deducted from our bank account, yet your help desk claims it hasn’t been paid. We’ve now spent over 30 minutes on hold, and we can’t even give my mum her birthday gift because of this issue.
We have an order number, so clearly the payment went through. This has been a complete waste of time. My mum has been a loyal customer for years, but after this experience, it’s honestly hard to stay. Terrible service I won’t be removing this feedback until I either get a gift card or full $100 refund.

I had a phillips coffee machine it only worked for 3 months. it took me nearly 3 weeks to arrange to sent it back tvsn gave me the run around.went to the post office couldn't send it they arranged a courier stayed home all day no one come. according to tvsn they come 2 days but no one told me I was out finally they picked it up. very bad service from tvsn and they closed my account.

By & large a happy customer for 10 years. However, they have recently changed their postal service provider and I am reluctant to purchase from them again. If parcels are not delivered to my door, I expect them to be delivered close to where I live, not requiring a car to travel to an unknown area to retrieve my parcel.