TVSN Reviews 

worse service ever. After returning my jacket as it didnt fit I waited 30 days with no contact even though I rang to enquire about the refund. Finally I contacted paypal only to find out they refused my refund as the security tag wasnt on garment. It did not have any tags on it. Im used to returns I know whats required. They wont budge on the matter and refuse to refund. Never will I shop with TVSN again!!!

The worst service of any online stores anywhere in the world. The phone staff are rude, arrogant, obnoxious and clearly have absolutely no regard or respect for customers. When trying to lodge a compliant they say a manager will call back, we have waited all day and when we have checked they are short tempered, abrupt, blunt and abusive with us for wanting to register a complaint. The phone staff talk over the top of people and are extremely difficult to deal with. We will NEVER purchase from TVSN EVER again.

I'm so disappointed with TVSN. I am platinum for life customer. When ever I ordered beauty products I am being charged 7.95 postage for each item! My level used to get me 4.95 for each item. The postage cost is making it to expensive to purchase from them. If you order multiple items, each one is now a separate order with separate order #. It takes to long to get an invoice from them these days. Who is organizing accounts because they're hopeless. Give me back my discounted postage privileges.

Please don't bother shopping with TVSN - I am a long-term customer and platinum for life - yet when I have rang them for an update on a purchase as it has not been delivered, I received poor service. I ordered this product on Kitchen Day 18th Sep, and today is the 1st Oct (I have also followed up four times via a call to customer service). When I wanted to escalate the call and talk to a manager - I get told we can't transfer you to anyone as that is not the process - poor service and I expected better from TVSN - at least a communication on about what is going on.

This is a terrible company that prays on vulnerable women. All of the hosts ingratiate themselves with the viewers, by referring to them as 'ladies' and 'girls' - which is also kind of sexist, considering they may also have some male viewers. But they make it easy for people to throw away their money, with 4 easy payments, and they let people run up concurrent purchases with this kind of payment scheme -- without considering that the buyer might be like a problem gambler, and putting themselves into thousands of dollars of debt. They are not community minded, you do not see the person face-to-face - which is part of their success; they are not a bricks and mortar shop, and they do not build meaningful relationship with their customers, like shopkeepers in real life do, which would then give them a chance to see and realise that their customer is a vulnerable person, like an old lady in her 80s, and should be treated with care, and not allowed to run up a whole lot of debt on a credit card.