IVY & NOELLE Reviews 

Ordered beginning of June, tracking status stated and preparing label and hasn’t changed. Contacted customer services numerous times who advised they would provide an update and no responses to my emails since where I have repeatedly asked for my order to be cancelled and money refunded. Shocking service - avoid!

Bought outfit 4th may . Still not received order . They said it was with relay to deliver but Relay don’t have the item . After multiple emails to get refund I have had no response. Do not buy from this company unless you have money to throw away .

Never received my item, contacted there customer service team 20 times !, who said would chase it up, never heard back, company should be closed down, terrible service!!!

Do not use this company - the goods do not arrive and you have no joy when emailing them - they steal your money…

Do not order from this company biggest mistake I ever made ordering from them order was made 11th July still not received it asked for a refund not had any reply from the company should not be allowed to advertise

Six weeks ago I ordered and paid for a women’s outfit. It still hasn’t arrived. I’ve had unhelpful responses from this company regarding their ‘refund’ policy ( they won’t refund my money. I intend to launch a chargeback via my bank for the non arrival of goods paid for but not received

Please do not order from this website. They have taken my money and not delivered my order. They send emails saying it’s in its way but 3 months later nothing. I have asked for a refund but nothing.
Do not trust this site

Never received my outfit ordered 1st May, I emailed and Olivia got back to me… it miraculously shipped from a factory in China to the airport.., it has arrived in Braintree.. but has never moved from there.. the delivery company have now said they haven’t found the parcel.., once again I emailed Ivy &Noelle and again Olivia responded.. I wanted my money back.. she said that because they had fulfilled the order I wasn’t entitled to get a refund…has she looked at trading standards!!’ Not a happy customer.. I would say DO NOT purchase from them….

Ivy & Noelle

DO NOT BUY FROM THIS COMPANY!

AN UPDATE - TODAY 30 JULY 2026 THE PARCEL REMAINS IN CHINA CUSTOMS, UNOPENED AND WITH NO PROGRESS ON RECEIVING A REFUND.

BEWARE when considering purchasing Ivy & Noelle fashion! Trying to return items is a nightmare…

On 21 May 2026, I purchased three identical/different-coloured coord-leisure suits on-line from Ivy & Noelle, and paid a total £90.87 for all three. On 28 May 2026, I began a dialogue with Ivy & Noelle, to check progress of the delivery and it was duly delivered on 1 June 2026; the same day, my wife tried on one of the leisure suits and was disappointed with the fabric, the fit and the manufacture and so, without opening the other two packages, she decided against keeping them.

That same day, I contacted Ivy & Noelle and began a dialogue on-line with Olivia, their representative, and told her we were not satisfied with the quality/fit/manufacture of the leisure suits and would return them with a request for a full refund as advertised. Olivia was courteous and empathic and offered further discounts as well as discounts against future purchases if we retained the leisure suits but I explained that they were not suitable and we would return them, two of them unopened, with a request for a full refund. I stressed that we would not make further purchases from them.

Though the suits were despatched to us from the Ivy & Noelle UK-based distribution point, Olivia stated it was company policy that the purchases be returned to the China-mainland depot with proof of postage and delivery, when they would be examined before a refund would be considered and that a full refund would only be considered if the garments were deemed by the Chinese manufacturer as being in exactly the same condition as they were when despatched to us in Manchester.

Whilst we considered the expensive requirement of posting the garments, recorded and monitored to mainland China, as being unreasonable (they had been despatched from a depot in the UK and could easily and swiftly be returned there) we felt there was little option but to return the merchandise as demanded.

On 5 June 2026, I despatched the merchandise, well-packaged and clearly identified/addressed, via Royal Mail, at a cost of £40. I took photographs of the package, the receipts from Royal Mail and the tracking details and sent them by email to Ivy & Noelle. Olivia, courteous as always, duly confirmed that she had received the details and advised that, once the merchandise had cleared Customs in China, been examined by the company representative and confirmed that the merchandise was just as we had received it, that a full refund would ensue. So, we waited…

The package with the three sets of leisure suits were received at the China Customs 3.18am (UK time) on 16 June 2026 and I duly sent a snapshot of proof of that delivery from the Royal Mail that it was with China Customs. Olivia replied and confirmed that she accepted, on behalf of the company, that the package had been delivered and was with China Customs.

As of today, 20 July 2026, the package is still with China Customs and there is no way to establish when/if the package will be delivered to/collected by Ivy & Noelle in China. Should the package never be collected by Ivy & Noelle or their representative, WE WILL NEVER BE REIMBURSED FOR THE OUTLAY AND THE COST OF DESPATCH TO CHINA… £130 WASTED AND DESPITE THE COURTEOUS RESPONSE FROM IVY & NOELLE, THERE IS NOTHING THAT I CAN DO ABOUT IT!!!

My 2 dresses finally arrived almost 5 weeks after I ordered them. They are huge! Supposed to be medium sized 10/12 but they are at least a size 18/20. The fabrics are not what I was expecting and the pattern on one of them is not what I would have chosen. I cannot be bothered trying to get a refund out of this dreadful company and will be donating theses dresses to a charity shop. I doubt this company even exists in any genuine sense - there is no shop, no phone number or address. I have learned a lesson and will check reviews before ordering in future.

ABSOLUTELY AWFUL CLOTHES CHEAP FROM CHINA CANT GET ADDRESS OR PHONE NUMBER OUT OF THEM IVE ASKED FOR A FULL REFUND From my BANK AVOID THIS COMPANY COMPLETELY NEEDED THESE CLOTHES FOR MY DAUGHTERS GRADUATION WAS TOLD THEY HAD TO CLEAR CUSTOMS??
TOLD SOMEONE WOULD CALL ME IN 24 HRS THAT WAS 3 WEEKS AGO THIS IS A TERRIBLE COMPANY HAD BETTER COMUNICATION FROM TEMU!!

I’m still fighting this company for a refund… Asking me to pay to return the items to China! They arrived late and very poor quality… do not use them! I would give less than 1 star if I could!!

If i could give 0 stars I would. An appalling company and should be avoided at all costs. I ordered 2 tops, they took a month to arrive and when they did they were badly made, using cheap materials and were a poor fit. When I tried to get the details to return the items as per their policy they have completely ignored all requests, making it impossible to return them or get my money back. I have now reported them to my credit card company and trading standards. DO NOT BUY ANYTHING FROM THIS COMPANY

Absolutely shocking customer service! My order took 4 weeks to arrive and then once arrived the quality was awful and not as described.
Have tried to contact for a refund 5 times and have been ignored.
DO NOT order from this company!!

I would give 0 if there was an option. This is NOT based in London. Brought a dress from them and when arrived looks nothing like the photo. It was 100% polyester and not a soft fabric as described. I wrote to ask about sending back and was advised I could return to their international warehouse at a cost to me OR I could take 10% discount and a £10 instore voucher!!! I explained not acceptable and wanted full refund as it was false advertising. After many repeated emails they advised their senior team would look at it and since then have gone silent on me and not replying to any emails. DO NOT use they are not UK based and do not understand customer services!

I am still waiting for my order to be delivered. There has been no progress on the tracking since June 22nd.
I had an email reply from support on 30th June with a tracking link but no progress. I am not expecting to receive my order (2 dresses, totalling £58) and am searching for an address or phone number to contact this company. Please shar if you have one! Extremely poor.

Product never arrived. Customer support emails were never answered. No phone number available. Not UK based and misleading picture of their shop in London which doesn’t exist. Ended up getting a refund through credit card company and no contact at all from Ivy and Noelle

Absolutely rubbish clothes, I think they are scammers, cheap clothes from China, so badly made, I could have made better, how dare you sell clothes that probely cost you £5 to buy, you need to be taken to court for theft

Do NOT order anything from these guys. Ordered an item 5 weeks ago. Nothing. No one wants to help. Automated emails is all u will get. Disgusting service

I would give zero stars if I could.

Firstly, this company looks like it's UK based. It's not - they send you cheap tat from China.

The product quality is awful - cheap and nasty, arrived screwed up in a bag.

When you raise a return request, you are advised that the cost of return exceeds the value of the goods. Something that is not made clear when placing the order.

After several emails I was eventually offered a 25 % refund. This was never received.

This company should be shut down
Do not buy!