Ordered beginning of June, tracking status stated and preparing label and hasn’t changed. Contacted customer services numerous times who advised they would provide an update and no responses to my ema... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My order took quite a while to arrive, and as other people mentioned didn't think it came from China, thought it was a London based firm. Very creased on unpacking, folded into a small parcel.
Item did not fit and was of very poor quality. I am so annoyed with myself for not checking this company on trust pilot as i would deffinatley not havd orderd.like others have mentioned i thought i w... Toon meer
Bought outfit 4th may . Still not received order . They said it was with relay to deliver but Relay don’t have the item . After multiple emails to get refund I have had no response. Do not buy from th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ivy & Noelle is a UK-focused online fashion brand offering carefully selected women’s clothing designed for comfort, versatility, and everyday wear. We serve a growing customer base across the United Kingdom, with a strong focus on quality, consistency, and reliable service. We operate as a fully registered business and are committed to providing a secure and transparent shopping experience. All orders are processed through trusted payment providers, and we maintain clear communication with our customers throughout the order journey. Our customer support team is available to assist with any questions regarding products, sizing, or orders. We aim to respond promptly and resolve any issues efficiently and fairly. At Ivy & Noelle, we value long-term customer relationships and continuously work to improve both our products and service based on customer feedback.
Contactgegevens
Verenigd Koninkrijk
- support@ivyandnoelle.com
- ivyandnoelle.com
1,8
Slecht
54 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 6% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pleasantly Surpised
Ordered this not really knowing what to expect and honestly it's lovely. Really nice quality and came so nicely packaged with a little thank you card. Pleasantly surprised
27 april 2026
Review zonder uitnodiging
Easy return
My request for a refund was quickly resolved, all easy
17 april 2026
Review zonder uitnodiging
Fist time customer and the whole process was easy and delivery with ease
Customer support was very helpfull, thx Sophie. Good overall rating.
6 mei 2026
Review zonder uitnodiging
Antwoord van IVY & NOELLE
Hi,
Thank you so much for your wonderful review — this truly made our day! 🤍
We are so pleased to hear that your first experience with Ivy & Noelle was a smooth one and that Sophie was able to help you. We will make sure to pass on your kind words to her!
We hope you absolutely love your order and we look forward to welcoming you back soon.
Kind regards,
Team Ivy & Noelle 🤍
Very simple to order and swift respons
Very simple to order and swift responses. The only thing missing from the lovely photos are the mention of materials they are made from.
18 april 2026
Review zonder uitnodiging
I brought an item on 1st May
I brought an item on 1st May, as yet this has not been delivered.
I was provided with an Evri tracking number, however Evri have not received the parcel.
The customer services team keep advising me they are investigating the issue and will not provide a refund.
I was dubious of using this online company which I saw on instagram, wish I had followed my gut feeling!
13 mei 2026
Review zonder uitnodiging
Antwoord van IVY & NOELLE
Hi,
Thank you for taking the time to share your feedback — we are truly sorry to hear that your order has not yet arrived and we completely understand your frustration.
We want to assure you that your order was processed and dispatched promptly, fully in line with our Shipping Policy. All tracking information was provided and our team has been actively working to investigate the delay on your behalf. Unfortunately, the recent UK bank holidays impacted courier processing times across the board, which is something outside of our control.
We sincerely apologise that this experience has left you feeling let down — that is never our intention. Every customer deserves to receive their order on time and we take this very seriously.
We are glad to share that our team is continuing to look into this and we are committed to finding the right resolution. We appreciate your patience and we hope to restore your confidence in us.
Kind regards,
Team Ivy & Noelle 🤍
Came up a little smaller than expected
Came up a little smaller than expected which was a shame as the design is gorgeous. Packaging was lovely and presentation was really nice with the product tag and card.
11 mei 2026
Review zonder uitnodiging
Antwoord van IVY & NOELLE
Hi Amanda,
Thank you so much for taking the time to leave a review — it really means a lot to us! 🤍
We are so happy to hear that you loved the design, the packaging and the presentation — we put a lot of love and care into every detail, from the branded packaging to the product tag and card, because we truly believe that the unboxing experience should feel just as special as the item itself.
We are sorry to hear the sizing came up a little smaller than expected. Our pieces are designed with a relaxed fit in mind and we always recommend checking the size guide on the product page or reaching out to us before ordering — we are always happy to help find the perfect fit for you personally!
If you would like to exchange for a larger size, please don't hesitate to get in touch at support@ivyandnoelle.com and we will do our very best to help.
We hope you give us another chance — we would love for you to find your perfect piece! 🤍
Kind regards,
Team Ivy & Noelle 🤍
Clear updates
Clear updates, Sophie was really helpfull thx love
28 april 2026
Review zonder uitnodiging
Antwoord van IVY & NOELLE
Hi,
Thank you so much for your lovely review — this truly made our day! 🤍
We will absolutely pass your kind words on to Sophie — she will be thrilled to hear she made such a positive difference to your experience.
We hope to welcome you back to Ivy & Noelle very soon!
Kind regards,
Team Ivy & Noelle 🤍
Do not order from this company
Do not order from this company. The dress was hideous, nothing like the advert. Tacky material. And they offered me 10% refund - explaining that the track and trace cost of returning would be costly. Despite saying they are a UK based company the dress was sent from China and I’m expected to return to China!
2 mei 2026
Review zonder uitnodiging
Antwoord van IVY & NOELLE
Hi,
Thank you for your review — we are genuinely sorry to hear that you were disappointed with your order and we completely understand how frustrating this experience must have been.
We want to be transparent: as clearly stated in our shipping and returns policy at the time of purchase, our products are fulfilled and shipped internationally. We understand this can feel unexpected, and we apologise sincerely if this wasn't as clear as it should have been during your shopping experience.
Regarding the refund — the 10% we offered was intended as a goodwill gesture to save you the time, cost, and inconvenience of an international return. We never want our customers to feel out of pocket, and we are sorry this did not feel like a fair resolution to you.
We would genuinely love the opportunity to make this right. Please contact us directly at support@ivyandnoelle.com and our team will personally look into your case and find the best solution for you.
Kind regards,
Team Ivy & Noelle 🤍
Though they took a while to get here…
Delivery took a bit longer than I hoped but the dress is just lovely. Great quality for the price and customer service were really helpful when I got in touch. Worth it
14 april 2026
Review zonder uitnodiging
AWFUL EXPERIENCE
AWFUL EXPERIENCE. Cheap quality, wrong colour , very badly made and the neck on the top wasn’t sewn right, nothing like the picture shown. Completely wrong material that was shown
DO NOT BUY FROM THIS COMPANY it deserves 0 stars
7 mei 2026
Review zonder uitnodiging
Antwoord van IVY & NOELLE
Hi,
Thank you for sharing your experience — we are truly sorry to hear that your order did not meet your expectations, and we completely understand how disappointing this must have been.
Quality and accuracy are things we take very seriously, and a manufacturing issue like an unsewn neckline is absolutely not the standard we hold ourselves to. We sincerely apologise that this happened and that your item did not arrive as described.
We would really like to look into this for you personally. Could you please reach out to us directly at support@ivyandnoelle.com with your order number and a few photos of the item? This allows us to:
Investigate the quality issue with our supplier immediately
Find the fairest and fastest resolution for you
Ensure this does not happen to any other customer
Your feedback — however difficult to read — genuinely helps us improve, and we do not take it lightly. We hope you will give us the chance to make this right.
Kind regards,
Team Ivy & Noelle 🤍
Sorted
All good. Looked as advertised, very comfortable and delivery was without any problems. Can’t ask for more than that
28 april 2026
Review zonder uitnodiging
Not usually one for reviews but had to say something
I'm not usually one for leaving reviews but I just had to for this one. The dress arrived so well packaged and looked even better than the photos. I'm a size 14 and went with the L which fits perfectly. Customer service was lovely when I asked about sizing too. Really happy
20 april 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.