Jack in the Box Reviews 

I attempted to place a delivery order using the Jack in the Box app and selected Google Pay as my payment method. When I submitted the order, I received an error message stating that there was a problem processing my payment. I verified my information and tried again, only to receive the same error.

Despite both attempts showing as failed in the app, I immediately received two notifications from Google Wallet confirming successful payments of $33.19 each—a total of $66.38 charged.

I have not received an order confirmation for either transaction.

No order appears in my Order History in the app.

I contacted the store directly, and they have no record of any order.

To make matters worse, there is no way to reach Customer Support directly:

There is no phone number for customer issues—only a line in the T&Cs related to data privacy.

There is no live chat.

The only available form requires an order number, which I never received.

At this point, it appears that Jack in the Box has taken $66.38 of my money and delivered nothing in return, while I’ve spent over two hours trying to resolve this with no clear support path.

I am requesting an immediate refund for both charges.

i went to jackin the box and order a btrry smash jack when i got up to the window i said to the girl senior discount she said to me they only discount on drinks not on food ive never heard of such bull ONLY ON DRINKS so i did not receive a discount because i only order a hamburger

Worker too busy on phone or something only me and one other drive thru customer there was over 20 minutes waiting and then went inside to see about my order both orders sitting on table. Ask for refund would have to call in from somewhere to give it. NEVER GO TO JACK IN BOX AGAIN

I'm real skeptical about the tacos why it does not look like real meat it's a lot of people opinions on the Internet saying kangaroo meat cat food Purina dog chow well it made me don't want to eat these just ordered tacos why defamed us just tell us what their made of it's too mushy to be real meat doesn't even look like ground meat the taco meat in these tacos remind me back in the day where I grew up used to go up in oak Cliff at this old Mexican food restaurant that used to have a lot of dogs and cats out in the fence and then one week you pass by the dogs and cat would be gone because people said that they was killing the dogs and cat and putting them in their tacos and that's why they're tacos were so good I do not know but people stop going to this place because it is so true it would be filled with bunch of cats and dogs in their yards when you pass by The neighborhood and then the next week or two when you pass by that place walking there will be no animals in that yard and this is exactly what their meat used to look like soft just like this Jack in the box tacos

Took about 25min to order and after all that it blocked me for the fact that it thought I already had an account and then trying to change the password was another 25min ordeal and still did not accomplish anything. The whole thing was acting like an idiot.

The morning crew were excellent to my mother in law & I. We get together and start acting crazy all in good fun. And they put up with me and my crybaby stuff when my card was locked the whole time. Shift leader Jen. Julie & Blanca great cooks.

My experience was super great, my food was hot, I ordered a breakfast meal and Joanie took my order and greet me with a big smile and ask how my day was going, she definitely has great customer service.

The food was good but the service was great. I really enjoyed the experience. I wasn't planning on eating there but I'm glad I stopped. I'm looking forward to the next meal there . I forgot how good the food was there. The location was clean food was fast and the service top notch

What went wrong was they made me feel like a piece of shit they ignored me just because I'm homeless and I don't have a vehicle I have video footage and I'm still starving and I had money and I go through you guys all the time

I like the fried food here something about the oil they use prices are okay but food is great

I like their burgers and fries. They put almost curly fries in my normal fries basket. But someone was curly fries I gave them one. I had the most experience on my first time there. I really like it. Five out of five stars.

What's up with the medium drinks now as large???
It's not the money but inconvenience.......some of us at work can't just get up and go get another Jack cola.....Just saying. I'll try Burger King for their drinks! When I ask for a large, that's what I want!!!! We don't need you to control how much we drink...It's a whole new world out there and you better get on board.

These guys are not good - go to wendy's across the way to compare - server could barely speak english; they got my order wrong - ask for grilled chicken wrap no cheese, got a fried crispy one, with cheese - and then got the specific sauces i asked for wrong too; giving me ketchup! Awful service .

Horrible wait time in drive through spokane division and hawthorn

I went to the location on gessner store #630
Bad service! The cokes were flat, the smashed burger was super grease and the #11 chicken was greasy as well. I will never come back to this location.

On Thursday 19/2024 we went to eat at the jackinthebox restaurant located on the corner of main and wiomin in Las Vegas NV. We left our cars in their parking lot while we bought something at a nearby store. When we returned to eat, my sister's car was no longer there. We thought it had been stolen. I asked the lady at the restaurant and she got nervous and aggressive. When I went out, they were already trying to take my car. I asked the young man from the tow truck while he was taking 3 more cars and he gave me the address of where they had them. I followed him and we had to pay $270.00 dollars. to be able to get the car out. In addition, the young men from the tow truck company made fun of us and were aggressive. I would not doubt that jackinthebox staff receive a percentage of what is stolen from people (their customers). For that reason, I will not return to those restaurants. I have pictures a the papers. EDGAR MARTINEZ.

My wife got deathly I'll from your so called party pack on 12/13/24, tried to call and report next day so they could look into the matter out of concern for others and get a refund but no answer .

Gridlock at the delivery window. Average dispensing of a car 27 minutes. Once committed to the line immediately blocked by new arrival, claustrophobic, time and gasoline consuming. Ordered through their App, which so far (4 plus years) has proven fair. Food does not surpass a lukewarm average for very few items, but mostly sadly disappointing as if cooking personnel can’t cook, don’t want to, or just zero desire to do a fair job (notice I refrain from higher praise). Monster Taco a monstrous disaster, like it’s smaller siblings drenched in old oil most of the times. Have thought of the staff as a revolving door. This Chico CA location, despite its flaws, have continuos business yet hold 2 Stars or lower reviews. 2 Stars.

I order from Jack in the Box periodically, I really don't like the food, it's bland and has no taste, I don't like the burgers or the fries, I only go here when I'm out with my friend because he likes it but I don't, the prices are high, just like any other fast food place but the quality of food is below average, if I have my choice I eat somewhere else, the employees are somewhat stupid also, always screw up a order one way or another, don't like to eat there.