James Laurence Estate Agents Reviews 

Amelia was a fantastic agent, she was friendly and professional, and made the whole process of finding our home feel easy and enjoyable!

Speaking with Sonia was an absolutely lovely experience! I have been a bit overwhelmed with navigating all the bookings in traversing a new city to find apartments and she was delightful, patient and kind! Very excited to meet her!

Sonia was a lovely agent to be dealing with, lovely communication and took her time with the whole process, definitely recommend!

Amazing services I received earlier today am so pleased with it
Thank you so much

Sonia at James Lawrence was exceptional—efficient, professional, and incredibly helpful throughout the process. She secured our property quickly and made everything seamless. Highly recommend her expertise!

Amelia was really helpful and willing to show us around and accommodate. Great viewing

We recently sold our flat with Henry Crane at James Laurence and couldn’t be happier with the service we achieved.
Henry worked tirelessly through multiple hurdles along the way to ensure the completion of the sale. He was professional and diligent, whilst maintaining a positive attitude which was massively appreciated.
We can’t thank Henry enough

Sonia was really nice on the phone and easy to talk to

The person that I have talked today was very helpful.

Many thanks.

Thank you to Karan, Tom & Henry for making my experience buying my first place smooth and simple. They went above and beyond to accommodate my needs at the time and worked around my schedule.

Amazing Attitude , Sonya is representing your company very nice

Sana was definitely the highlight of the viewing interaction yesterday. She made quite the impression, I felt so compeled to leave this review. Definitely one of the best agents I have ever come across.

Warm, friendly, knowledgeble

I stayed at a property for two years with my wife in Moreton House apartment 208 in Birmingham B1 3BE, my personal experience with James Laurence has been incredibly frustrating that have caused me issues from them not fixing a ceiling leak I reported in my last month of tenancy, having a non working fridge when I moved in, numerous issues with Centrick and Birmingham City Council they did not care about and then sending me emails addressed to someone I have never met and committing a GDPR breach and writing I’ll knock upon entry which is not correct how you should enter a property regarding a viewing they used an independent check out report and stated I had pets and damaged fixtures and fittings from when it was built with nothing to acknowledge what I had give them proof and evidence of showing the state and condition of everything when I moved in and I never had pets which if I did I should have been evicted as I would have been in breach of my tenancy. I can see Henry you reply to all reviews but I am not bothered what you have to say I am merely voicing my opinion on how you treat good normal people who cause no issues and pay on time etc and make it difficult to deal with yourselves I am glad I no longer give you guys money and feel that other people should see and know how you treat people I rented it at £925 then after I got a new landlord wanted £990? With nothing new old outdated worn everything and then settled at 950 as I felt I had no choice and now it has been let for £925 😂

This clerk has been able to say whatever they wanted which then James Laurence have copied and pasted the exact same text to try claim my money in relation to my deposit...Neither have they acknowledged fair wear and tear or the shelf life of all the items fixtures and fittings which by own government guidance should be replaced etc which was clearly not done...

Go to google to see my review with images of above

Your reply makes no sense and obviously the way you have treated me I am going to speak to you how I want seeing as you don’t want to listen to anything I have said or look at what I gave and my google review clearly shows the fridge issue of it being broken and logged on the PropertyFile app in June 2023?! I was a tenant for two years and the leak in the flat affected my flat internally and you have ignored my other points but whatever, again awful reply from an awful agents and someone who does not know how to read properly. An update on my DPS dispute James Laurence wanted £1020 from my £1067 deposit which I challenged and they were awarded £445.5and I got back £621.8 the most they got back in their claim was broken freezer drawers again which shows you should stand up to the these guys to get your money back and you will win and got 71% back of my deposit which if I never challenged it they would have taken it all! My google review shows proof of DPS payments received also

3 days ago my deposit protection dispute with James Laurence estate agents was resolved entirely in my favour.

£180 for cleaning - rejected by adjudicator
£200 for kitchen tile replacement - rejected
£150 for an antique toilet - rejected
£130 for shower grout - rejected
£150 for window replacement - rejected
£100 for lights - rejected
£100 to redecorate ensuite - rejected
£100 for carpets - rejected
£50 for sink grout - rejected
£40 for freezer drawer - rejected
£15 for nonexistent key - rejected

This was what we faced after our no fault eviction. After no action for 18 months to fix a faulty heating system, 6 months without a repair to a dishwasher and other disrepair swept under the carpet by the letting agent or fobbed off. I imagine they will reply saying they acted on the landlord's instructions, totally typical of them to recognise 0 responsibility towards their tenants and act only for the landlord based on my experience. A real litany of trumped up claims on the deposit, in my opinion meant to punish us for asking them politely to fulfil their contract towards us as tenants.

I hope renters will see this and understand that James Laurence agents obviously don't believe in doing business in a nice way, at least for tenants. Other reviews from tenants show a clear pattern in their behaviour, taking the opportunity to rinse tenants' deposits on the way out.

If you would like help disputing James Laurence's claims on your deposit, please reach out to me and I would be happy to share more information.

Very rude estate agents, refused to engage in any meaningful conversation and very judgemental.

We are chuffed to say that James Laurence Estate Agents just sold our property and helped us rent a fab place in the Jewellery Quarter. They are most definitely the best agents around and we throughly recommend them to you. Tom and Henry sold our property and when the going got tough they got tougher. Henry was even complimented by our solicitor to say his help in the sale was invaluable. Henry navigated every hurdle both professionally and positively. Both he and Tom are a pleasure to work with. Jade and Charlotte dealt with the rental and Jade worked so hard to ensure the rental coincided with the sale. James Laurence are head and shoulders above other agents. They always answer the phone pleasantly and nothing is too much trouble. It’s stressful selling and renting property but this team has it under control and their great approach alleviates the stress, keeps you confident and moving forward. Well done all of you at James Laurence and thank you for your excellent service.

Avoid James Lawrence Estate Agency – Misleading and Money-Driven!I had an extremely frustrating experience with James Lawrence Estate Agency. Before paying my holding deposit, I specifically asked if my poor credit score would be an issue. They assured me that if there were any problems, I would just need a guarantor. However, after going through the referencing process, I was told I had failed, and suddenly, they denied ever saying a guarantor would be an option.
To make matters worse, they refused to return my deposit and are now stalling when I asked for proof of the call recording, claiming it takes 30 days to provide it. This feels like a scheme to take people's money under false pretenses. Very unprofessional and dishonest—avoid them at all costs!

I have had water leaking into my flat from the one above, managed by James Laurence, this has been ongoing for months. I have had to remove the light from my kitchen as the water keeps tripping the electrics. At first I had no idea so I called an emergency electrician which cost me £220. I contacted the Senior Letting Advisor who failed to act, when I telephoned her a week later she suggested it was the neighbour's flat. Never seen water cross a stairwell so was a bit annoyed, plus the fact she hadn't made any effort to ascertain the facts, apart from not realising this, it just shows she knows nothing about the properties she is supposed to be looking after. If you're a landlord, I would stay well clear, they won't look after your property.

FLAT 1, 100 WARSTONE LANE, B18 6DZ.

Very bad handling on MOULD issues. One of the window frame in our property, in the bedroom, is very poorly installed and they are trying to blame our “lifestyle issues”. None of the other windows have issues, or rooms with temperature or condensation.
We should have known before we moved as the property was freshly painted and air-con was in the bedroom. We didn’t think it would be this bad.
This has travelled to our furniture and has made us ill nonstop over 3 months, with a newborn in the room.
The agency..?
No response, or when they do respond, there’s no further actions and repairs. The heating to repair the condensation and airflow is rated very poorly, yet this would be “the solution”.

Very disappointed with the service of this agency and the landlord .
I hope future tenants of the property FLAT 1, 100 WARSTONE LANE, B186DZ see this before they rent it out.

Amazing experience from start to finish! Cannot recommend enough especially Tom who supported me throughout the entire process from viewing the property to completion! He would check in with myself and solicitors weekly to make sure everything was running smoothly and as fast as possible! Process took just over three months!!