I had no idea that my hearing aid wires came in different lengths! You have made my right ear experience much more comfortable, and when my left one breaks, as will happen sooner or later, I'll defini... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Japebo stocks all of the accessories needed for my medical devices (hearing aids) at good prices, ships quickly and securely, and they are very communicative one-on-one when necessary. I couldn't ask... Toon meer
Bedrijf heeft geantwoord
It took 19 days from order to receipt. The item was delated passing through customs and from international shipping. I bought the product on Amazon while waiting. I don't know why my purchase was ship... Toon meer
Bedrijf heeft geantwoord
DHL returns my order last week and I didn’t get a refund from my return order. The shipping information did not include port fees; which's were $32 on top of the $20 shipping costs. My original orde... Toon meer
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Bedrijfsgegevens
Over Japebo.com
Geschreven door het bedrijf
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected range of products that help you maintain and care for your device – ensuring the best possible sound quality and long-term performance. 🔊
🛒 Simple and easy shopping
Our webshop is designed to help you quickly find the right products. With clear categories,
search functionality, detailed descriptions, and product images, you can easily identify
the parts and accessories that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your order every step of the way.
💬 Customer support with product expertise
Need help choosing the right product? Our support team is ready to assist you via email.
We know our products inside out and are happy to guide you – both before and after your purchase.
🔒 Safe and hassle-free shopping
We offer a 90-day return policy, so you can shop with confidence.
We combine a wide product range, ease of use, and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Contactgegevens
Fabriksvej 9A, 4200, Slagelse, Denemarken
- info@japebo.com
- japebo.com
4,1
Goed
336 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Japebo.com
Thank you so much for your kind review, Edward 😊
We’re very happy to hear that you’re pleased with both the service and delivery to the US.
Please don’t hesitate to reach out if there’s anything we can help you with in the future.
Kind regards
Mads – Japebo
Purchased batteries to replace in my…
Purchased batteries to replace in my Oticon hearing aides. Bought the tool to open the hearing aids. Tool worked and batteries were perfect. Getting more than 13 hours one my More 3.
29 maart 2026
Antwoord van Japebo.com
Hi Neil,
Thank you for your detailed feedback.
We are very pleased to hear that both the batteries and the tool worked perfectly for your Oticon hearing aids, and that you are getting strong performance from your More 3.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards
Micas – Japebo
I received what I ordered.
22 maart 2026
Antwoord van Japebo.com
Hi Jackie,
Thank you for your feedback.
We are glad to hear that you received your order as expected.
We appreciate your support and look forward to serving you again in the future.
Kind regards
Micas – Japebo
Mads did a great job communicating with…
Mads did a great job communicating with me on resolving the issues with USPS on my order. THANKS Mads.
19 maart 2026
Antwoord van Japebo.com
Hi John,
Thank you for your kind words – we really appreciate it.
We’re glad to hear that Mads was able to assist you and help resolve the issue with USPS. We’ll be sure to pass on your feedback to him.
Thank you again for your order and for taking the time to share your experience.
Kind regards
Thomas – Japebo
JAPEBO did a great “Job.”
JAPEBO delivered a product in a reasonable amount of time and at a great price.
11 maart 2026
Antwoord van Japebo.com
Thank you for your review, Richard.
We’re glad to hear that you’re satisfied with both the delivery time and the price. Providing a smooth and reliable experience is always our priority.
Thank you for choosing Japebo — we appreciate your support.
Kind regards
Micas – Japebo
Easy to order
Easy to order, good prices. The shipment takes a little while going through customs, but there were no issues at all.
8 maart 2026
Antwoord van Japebo.com
Hi Greg, thank you very much for your review and for taking the time to share your experience.
We are very pleased to hear that the ordering process was easy and that everything arrived without issues.
Thank you again for your support.
Kind regards,
Mads – Japebo
The company does not tell customers…
The company does not tell customers that it will take over a month to send product....i tried to cancel within hours of placing order and was told 3 days later that it already shipped. that was almost a month ago, and now i'm being told that i need to refuse delivery. i placed a dispute with my CC company and found out that many others have had the same problem. BUYER BEWARE !!!!
It is order ##12205041. shipments from Denmark or New Zealand to the US don't come anywhere close to the middle east, so blaming the shipping delays on the middle east confict doesn't make sense. The very few times you have responded, you effectively tell me to wait. It is too late to ship another unit from Denmark or now New Zealand. And i have asked numerous times for a refund which you constantly ignore, but rather tell me that if the package ever gets delivered to return it to some international address. This whole situation is not acceptable and you should information your potential customers that your devices are being sent from various international locations and to expect long shipping delays
Still haven't received anything !!!!!
20 maart 2026
Review zonder uitnodiging
Antwoord van Japebo.com
Hi, we would very much like to help, but unfortunately we cannot identify your order from the name “PDF Standards,” and no order number was included in your review.
If an order has not arrived after a month, we would of course look into it immediately and send a replacement shipment.
We are actively working to resolve this, but the shipping route is outside our control.
Please contact us directly with your order number and details, and we will be happy to look into your case properly.
Kind regards,
Mads – Japebo
Unable to return defective product
13 maart 2026
Antwoord van Japebo.com
Dear Andrew,
We are sorry to see your review.
We have responded to your return request, however it appears the email address provided in your inquiry may contain a typo, which prevented our reply from being delivered.
You are of course welcome to return the product in accordance with our return policy, and we will process the refund once the item is received in its original condition.
Please feel free to contact us directly so we can ensure you receive the correct return instructions.
Kind regards,
Magnus
Japebo Customer Service
Antwoord van Japebo.com
Thanks so much for your kind words!
It means a lot to hear that you’re satisfied with both the product and your experience with us.
what I ordered
8 maart 2026
Antwoord van Japebo.com
Hi Charles, thank you for your review!
We’re glad to hear you received exactly what you ordered.
Kind regards
Mads – Japebo
It seems the shipping company lost the…
It seems the shipping company lost the initial shipment, but your company didn't abandon me and sent me another shipment which arrived. Thank you for your excellent service.
20 februari 2026
Antwoord van Japebo.com
Mohammed,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
It has everything for your hearing aid device
I had been looking everywhere for a hearing aid wire because I wanted to make sure I could hear properly before my wedding. When I first found this website, I honestly thought it might be a scam since I had never seen or heard of it before.
After thinking about it, I decided to give it a chance and ordered the wire. Thankfully, it arrived about a week later, and it truly saved me. It meant so much to be able to hear clearly during such an important moment at my wedding with my wife.
I’m really grateful, and I will definitely order from this website again if I ever need another replacement.
1 maart 2026
Antwoord van Japebo.com
Thank you for your wonderful message. We’re really glad that your order arrived in time and that it helped you fully enjoy such a special moment at your wedding.
Congratulations to you and your wife, and thank you for trusting us with your order. We truly appreciate your support and look forward to helping you again whenever you need us.
Best regards,
Japebo
You delivered what I ordered on the…
You delivered what I ordered on the schedule you quoted, and the device works fine.
26 februari 2026
Antwoord van Japebo.com
Hi Robert, thank you very much for your review.
We are glad to hear that your order arrived as expected and that the device is working well.
Kind regards,
Mads – Japebo
You delivered what I ordered in…
You delivered what I ordered in efficient time and the order delivered was correct. Hearing aid supplies are not always easy to find.
11 februari 2026
Antwoord van Japebo.com
Hi Frank, thank you for your review!
We’re really glad to hear your order arrived correctly and in good time. We know hearing aid supplies can sometimes be difficult to find, so it means a lot that we could help.
Kind regards,
Mads – Japebo
Ease of ordering
Ease of ordering, reasonable price and shipped in a reasonable time frame.
23 februari 2026
Antwoord van Japebo.com
Hi Cynthia, thank you for your review.
We’re very pleased to hear that you found the ordering process easy, the price reasonable, and the shipping time satisfactory.
Kind regards,
Mads – Japebo
Correct parts at a great price!
Exactly the replacement part I needed at a reasonable price. Worth the short wait to receive it.
24 februari 2026
Antwoord van Japebo.com
Hi Gary, thank you for your review.
We’re very pleased to hear that you received exactly the replacement part you needed and that you found it to be good value.
Kind regards,
Mads – Japebo
They had exactly what I needed at a…
They had exactly what I needed at a great price. I was surprised at the fast delivery since it came from Europe. I will definitely use them again
23 februari 2026
Antwoord van Japebo.com
Ken,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Never received my order
22 februari 2026
Antwoord van Japebo.com
Hello David,
Thank you for your message.
According to the tracking information for order #31130, the parcel could not be delivered because the shipping address provided in the order appears to be incorrect. This can also be seen in the tracking link that is automatically sent when an order is placed.
We have contacted you privately so we can confirm the correct address and help resolve this as quickly as possible.
Kind regards
Micas – Japebo
They came through big time
They came through big time. Everything was perfect with the order.
20 februari 2026
Antwoord van Japebo.com
Tom,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Service was excellent!
Service was excellent!! When I order my hearing aid speaker I see that I ordered from Denmark so thinking in this order will take long time to get it, but honestly was fast! Thank you for this excellent service.
19 februari 2026
Antwoord van Japebo.com
Thank you so much for your wonderful review! We’re delighted to hear that the delivery was faster than you expected and that you’re happy with our service.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
Japebo
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