I had no idea that my hearing aid wires came in different lengths! You have made my right ear experience much more comfortable, and when my left one breaks, as will happen sooner or later, I'll defini... Toon meer
Bedrijf heeft geantwoord
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Japebo stocks all of the accessories needed for my medical devices (hearing aids) at good prices, ships quickly and securely, and they are very communicative one-on-one when necessary. I couldn't ask... Toon meer
Bedrijf heeft geantwoord
It took 19 days from order to receipt. The item was delated passing through customs and from international shipping. I bought the product on Amazon while waiting. I don't know why my purchase was ship... Toon meer
Bedrijf heeft geantwoord
DHL returns my order last week and I didn’t get a refund from my return order. The shipping information did not include port fees; which's were $32 on top of the $20 shipping costs. My original orde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Japebo.com
Geschreven door het bedrijf
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected range of products that help you maintain and care for your device – ensuring the best possible sound quality and long-term performance. 🔊
🛒 Simple and easy shopping
Our webshop is designed to help you quickly find the right products. With clear categories,
search functionality, detailed descriptions, and product images, you can easily identify
the parts and accessories that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your order every step of the way.
💬 Customer support with product expertise
Need help choosing the right product? Our support team is ready to assist you via email.
We know our products inside out and are happy to guide you – both before and after your purchase.
🔒 Safe and hassle-free shopping
We offer a 90-day return policy, so you can shop with confidence.
We combine a wide product range, ease of use, and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Contactgegevens
Fabriksvej 9A, 4200, Slagelse, Denemarken
- info@japebo.com
- japebo.com
4,1
Goed
336 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The order was correct and quick
The order was correct and quick. I will use them again
18 februari 2026
Antwoord van Japebo.com
Thank you for your great feedback! It’s wonderful to hear that everything went smoothly with your order.
We look forward to helping you again in the future.
Best regards,
Japebo
Excellent service
Excellent service, overall. They have the exact replacement parts I need. The one star reduction is only for shipping the incorrect item to begin with.
6 februari 2026
Antwoord van Japebo.com
Thank you very much for your thoughtful review. We’re delighted to hear that you found the exact replacement parts you needed and that you’re happy with our overall service.
We also appreciate your understanding regarding the initial shipping error, and we’re sorry again for that mistake. We’re glad we were able to resolve it for you.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Japebo
Customer service was excellent
Customer service was excellent. I made
A mistake in my order and they corrected it for me ASAP.
6 februari 2026
Antwoord van Japebo.com
Kristine,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
The $10 gadget that I purchased saved…
The $10 gadget that I purchased saved me 2000 bucks. So yes, I am super pleased with my purchase from this company. It worked great and I could not be happier. I appreciated the prompt service and the follow up emails.
13 februari 2026
Antwoord van Japebo.com
Brenda,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
The ear products I ordered thru Japebo…
The ear products I ordered thru Japebo I just received and will be using them as I need to replace my hearing aid products.
12 februari 2026
Antwoord van Japebo.com
Hi Bonnie, thank you for your review!
We’re happy to hear your order has arrived and that the products will be useful as replacements for your hearing aids. If you ever need help finding the right accessories again, we’re always here to help.
Kind regards,
Mads - Japebo
Coming from overseas
Coming from overseas, I was impressed with the speed of delivery. Nice to get hearing aids that a senior can actually open without risk of injury from the "child protective wrapping." Your responsiveness will definitely keep me coming in the future
12 februari 2026
Antwoord van Japebo.com
Dear Jeff,
Thank you very much for your thoughtful review.
We are delighted to hear that you were impressed with the delivery speed, especially when ordering from overseas. It is also great to know that the packaging met your expectations and was easy and safe to open.
Your kind words about our responsiveness truly mean a lot to us. We greatly appreciate your support and look forward to serving you again in the future.
Kind regards
Thomas – Japebo
Antwoord van Japebo.com
Hi, thank you for the great feedback!
We’re really happy everything was smooth from ordering to delivery.
Kind regards,
Japebo Support
Ordered this thing over two weeks ago…
Ordered this thing over two weeks ago still haven’t received it if I don’t have it by Monday I’m looking to get my money back
8 februari 2026
Antwoord van Japebo.com
Dear Rhonda,
Thank you for your message, and I sincerely apologize for the delay with your order.
The recent heavy snowfalls have unfortunately had a much greater impact on delivery times than we initially expected. That said, I completely understand your frustration. Two weeks is longer than it should take, and you are absolutely right to expect better.
Please rest assured that we are actively working on improving our logistics setup to prevent situations like this from happening again in the future.
Your order is still in transit, and we are closely monitoring it. If it does not arrive shortly, we will of course take full responsibility and ensure a proper solution for you.
Thank you for your patience, and again, I am very sorry for the inconvenience.
Kind regards
Thomas – Japebo
It make my hearing aids work so much…
It make my hearing aids work so much better very happy with the product
6 februari 2026
Antwoord van Japebo.com
Thank you so much for your wonderful review! We’re delighted to hear that the product has improved the performance of your hearing aids and that you’re very happy with it. Your feedback truly means a lot to us!
- Japebo
Just perfect from start to finish.
The process from beginning to end was perfect. The description of the product was easy to understand, so I could order the right product. The follow up to the order made it seamless to look for the product. And last, the packaging and delivery of the product was spot on.
26 januari 2026
Antwoord van Japebo.com
Dear Jeffrey,
Thank you so much for your wonderful review.
We are delighted to hear that your experience was perfect from beginning to end. It means a lot to us that the product description was clear, the follow-up communication helpful, and that the packaging and delivery were spot on.
We truly appreciate your support and look forward to serving you again.
Kind regards
Micas – Japebo
Their website is easy to use
Their website is easy to use. The products arrived ahead of the estimate, I will use Japebo.com whenever I need hearing aide supplies in the future.
27 januari 2026
Antwoord van Japebo.com
Hi Richard, thanks so much for your review!
We’re glad you found the website easy to use, and it’s great to hear your order arrived ahead of estimate. We really appreciate you choosing Japebo.com, and we’ll be happy to help again anytime you need hearing aid supplies.
Kind regards,
Mads – Japebo
Antwoord van Japebo.com
Hi Elizabeth,
Thank you for your review. We’re sorry to hear that the charger did not meet your expectations.
As confirmed in our previous correspondence, you are of course welcome to return the item for a full refund, and we will process this as soon as it arrives back at our warehouse.
We appreciate your communication with us directly, and we’re glad we were able to provide the return details quickly. If there is anything else we can assist you with in the future, please don’t hesitate to reach out.
Kind regards,
Magnus
Japebo Customer Support
It took 19 days from order to receipt
It took 19 days from order to receipt. The item was delated passing through customs and from international shipping. I bought the product on Amazon while waiting. I don't know why my purchase was shipped from Denmark. I would have expected it to come from an inventory in the U.S,
18 januari 2026
Antwoord van Japebo.com
Hi Barry, thank you for your feedback.
We’re truly sorry the delivery took 19 days. We completely understand how frustrating that is, especially when you needed the item sooner.
Japebo.com ships from Denmark, which is why your order went through international shipping and customs. Unfortunately, customs processing can sometimes add unexpected delays, but that’s not the experience we want you to have.
Kind regards,
Mads – Japebo
Never received product and haven’t been…
Never received product and haven’t been issued a refund
12 januari 2026
Antwoord van Japebo.com
Dear John,
As mentioned in our communication on email, we will issue a refund as soon as the package has been returned to us.
Kind regards
Per - Japebo
You had the item I required in stock…
You had the item I required in stock and supplied them promptly.
19 januari 2026
Antwoord van Japebo.com
Hi Helen, thank you very much for your 5-star review!
We’re glad we had the item you needed and could get it to you quickly.
Thanks for choosing Japebo - hope to see you again soon!
Kind regards,
Mads - Japebo
Antwoord van Japebo.com
Hi James,
Thank you for your great review!
We are very pleased to hear that everything was quick and correct, and we truly appreciate you taking the time to share your experience.
Thank you for shopping with Japebo — we look forward to assisting you again in the future.
Kind regards
Thomas – Japebo
I am happy to buy a product from you
I am happy to buy a product from you. good updates on how the order was coming, delivered easily. a little confusion from the USPS on whether I could need to be home to sign for the product: they said yes I did, but the postal carrier delivered it to my mailbox without signature.
15 januari 2026
Antwoord van Japebo.com
Thank you for your feedback! We’re pleased that you found the order updates helpful and that delivery was easy. Sometimes carrier instructions can vary (e.g., signature requirements), but we’re glad your package arrived without any issues.
– Japebo Support
They responded very quickly when I…
They responded very quickly when I asked a question
14 januari 2026
Antwoord van Japebo.com
Hi Stephen, thank you very much for your 5-star review! ⭐
We’re glad to hear we could respond quickly when you had a question.
Thanks for choosing Japebo - we’re here anytime you need help.
Kind regards,
Mads – Japebo
The package took to long in transit.
The package took to long in transit.
The return policy is too strict.
4 januari 2026
Antwoord van Japebo.com
Thank you for your feedback and for the 4 stars. We’re sorry to hear that the delivery took longer than expected once the package was in transit.
Regarding returns, if there’s anything unclear or if you’d like help with a return request, you’re very welcome to contact our customer service team at info@japebo.com and we’ll be happy to assist.
– Japebo Support
Antwoord van Japebo.com
Thank you so much for your review! We’re happy to hear that the delivery was very fast and that the communication was good.
– Japebo Support
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