I had no idea that my hearing aid wires came in different lengths! You have made my right ear experience much more comfortable, and when my left one breaks, as will happen sooner or later, I'll defini... Toon meer
Bedrijf heeft geantwoord
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Japebo stocks all of the accessories needed for my medical devices (hearing aids) at good prices, ships quickly and securely, and they are very communicative one-on-one when necessary. I couldn't ask... Toon meer
Bedrijf heeft geantwoord
It took 19 days from order to receipt. The item was delated passing through customs and from international shipping. I bought the product on Amazon while waiting. I don't know why my purchase was ship... Toon meer
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DHL returns my order last week and I didn’t get a refund from my return order. The shipping information did not include port fees; which's were $32 on top of the $20 shipping costs. My original orde... Toon meer
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Bedrijfsgegevens
Over Japebo.com
Geschreven door het bedrijf
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected range of products that help you maintain and care for your device – ensuring the best possible sound quality and long-term performance. 🔊
🛒 Simple and easy shopping
Our webshop is designed to help you quickly find the right products. With clear categories,
search functionality, detailed descriptions, and product images, you can easily identify
the parts and accessories that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your order every step of the way.
💬 Customer support with product expertise
Need help choosing the right product? Our support team is ready to assist you via email.
We know our products inside out and are happy to guide you – both before and after your purchase.
🔒 Safe and hassle-free shopping
We offer a 90-day return policy, so you can shop with confidence.
We combine a wide product range, ease of use, and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Contactgegevens
Fabriksvej 9A, 4200, Slagelse, Denemarken
- info@japebo.com
- japebo.com
4,1
Goed
336 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Very quick A++++
9 januari 2026
Antwoord van Japebo.com
Thank you for the feedback! Nice to hear that the delivery was fast.
– Japebo Support
Quick delivery
2 januari 2026
Antwoord van Japebo.com
Thank you for the feedback! Nice to hear that the delivery was fast.
– Japebo Support
Not easy to determine if connected
Not easy to determine if connected. Need to turn off hearing aid app while using.
9 januari 2026
Antwoord van Japebo.com
Hello Robert,
Thank you for your good feedback! • We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Great experience
Great experience. Will use this company again when purchasing add ons for my hearing aids.
7 januari 2026
Antwoord van Japebo.com
Hi Ty, thank you for the great review!
We’re really happy to hear you had a great experience, and we truly appreciate you choosing Japebo for your hearing aid accessories. We’ll be here anytime you need add-ons or replacement parts.
Best regards,
Mads - Japebo
Was very happy with the purchase…
Was very happy with the purchase arrived pretty quick. Can’t wait to try them out.
5 januari 2026
Antwoord van Japebo.com
Hi William,
thank you very much for your great feedback. We’re happy to hear that your order arrived quickly and that you’re satisfied with your purchase. We hope you’ll be very pleased once you start using them.
If you have any questions, feel free to reach out anytime.
Kind regards
Thomas – Japebo
Great experience
Sometime after I checked out I realized I forgot to input a discount code. I made contact with them to see if they would honor the discount which they did. Communication was great and appreciated that they helped me out.
3 januari 2026
Antwoord van Japebo.com
Hi Mike, thank you for updating your review!
We’re really glad we could help with the discount code and that you appreciated the communication. You’re welcome back anytime.
Best regards,
Mads – Japebo
The package never arrived
The package never arrived and yet in your portal it says delivered when is a lie
15 december 2025
Antwoord van Japebo.com
Hi,
Thank you for taking the time to leave a review. We’re very sorry to hear that your package has not arrived.
Unfortunately, once an order has been handed over to the postal service, the delivery process itself is outside of our direct control. That said, we absolutely want to help resolve this as quickly as possible, and we will reach out to you by email shortly so we can look into the situation together and find the best solution.
Kind regards,
Magnus
Japebo Customer Service
I ordered it a month ago and it still…
I ordered it a month ago and it still isn’t delivered. Tracking started? two weeks after the order was made. No movement for the last two weeks.
Emails following the order were merely upsale attempts. 👎🏽
30 december 2025
Antwoord van Japebo.com
Thanks for your review, according to tracking the parcel was delivered
Your item was delivered to the front desk, reception area, or mail room at 4:44 pm on January 26, 2026 in KIHEI, HI 96753.
Please let us know if you have not received the parcel.
Kind regards
Thomas - Japebo
Antwoord van Japebo.com
Hi Dan, thanks for the review!
Great to hear you found our service timely, the website easy to use, and pricing fair.
Welcome back anytime.
Kind regards,
Mads – Japebo
nice products
nice products, great help to answer questions and select the correct items
28 december 2025
Antwoord van Japebo.com
Hi Gordon, thank you for your review!
We’re glad you liked the products — and that our team could help answer your questions and make sure you picked the right items.
You’re always welcome back.
Best regards,
Mads – Japebo
Antwoord van Japebo.com
Hi Patrick, thanks a lot for the feedback!
We’re happy everything from ordering to delivery went smoothly.
If you ever need anything, just reach out.
Best regards,
Mads – Japebo
Product never delivered even paying for…
Product never delivered even paying for expedited shipping!
28 december 2025
My questions were answered promptly
My questions were answered promptly. And they answered questions. I didn’t know that I had. All the parts worked out really well.
28 december 2025
Antwoord van Japebo.com
Hi Larry, thanks a lot for your review!
We’re really happy to hear your questions were answered promptly and that everything worked out well with the parts.
You’re always welcome back.
Best regards,
Mads – Japebo
I didn't realize this was coming from…
I didn't realize this was coming from Denmark, and that it would incur custom charges. Surely I should have been able to find a U.S. source and not have had to wait so long for delivery
26 december 2025
Antwoord van Japebo.com
Hi Gerald, thank you for the review and sorry this wasn’t clear upfront.
As we ship from Denmark, U.S. orders can sometimes incur import charges and may take longer than a local U.S. shipment. We appreciate the feedback and will work on making this information more prominent during checkout.
Best regards,
Mads – Japebo
Great service and fast shipping
Great service and fast shipping. Parts are as described and work as intended. I will definitely order again in the future
7 december 2025
Antwoord van Japebo.com
Hi Donald, thank you very much for your 5-star review and for shopping with Japebo 😊
We’re really happy to hear you were pleased with the service and fast shipping, and that everything arrived as described and worked as intended. We truly appreciate it — and we’ll be glad to help you again anytime.
Kind regards,
Mads – Japebo
While I am grateful that this company…
While I am grateful that this company was willing to fill my order of replacement tubes for my Signia Hearing Aids, despite being halfway around the world (in Australia) and in quick time, the only criticism is, that on checkout, I discovered the transaction was in American,not Australian, dollars, minus the descriptive symbols, USD/AUD. (adding to the cost, on conversion) Overall though, I'm a very happy customer
7 december 2025
Antwoord van Japebo.com
Hi Desmond,
Thank you very much for taking the time to leave such a detailed and balanced review.
We’re really pleased to hear that you’re happy with both the delivery time and the replacement tubes for your Signia hearing aids, especially given the distance to Australia.
You’re absolutely right regarding the currency, and we appreciate you pointing this out. Our japebo.com site operates in USD, and while this is stated in the checkout, we understand that the absence of an explicit USD/AUD label can cause confusion. Your feedback is valuable and helps us identify where we can improve clarity for international customers.
Thank you again for your understanding and for choosing Japebo. We’re glad to have you as a customer and hope to be of service again in the future.
Kind regards
Thomas – Japebo
Ya'll had everything that I needed
Ya'll had everything that I needed, the site was easy to use and ya'll have fast delivery. Have a very bless day. God Bless!
28 november 2025
Antwoord van Japebo.com
Hi Regina, thank you so much for your lovely 5-star review and for shopping with Japebo!
We’re really happy to hear that you found everything you needed, that the site was easy to use, and that the delivery was fast.
Wishing you a very blessed day as well — thank you for your kind words 😊
Kind regards,
Mads – Japebo
Sport locks
I needed sport locks for my hearing aids. The site was easy to navigate and by entering basic information about my device it provided the exact match for my device. Ordering was also easy and my order shipped promptly, was well packaged and arrived intact.
Overall it was a positive shopping experience.
27 november 2025
Antwoord van Japebo.com
Hi Perry! Thank you very much for your 5-star review and for shopping with Japebo.
We’re glad to hear that our site made it easy to find the exact sport locks for your hearing aids, and that ordering, shipping, and packaging all met your expectations. It’s great to know you had a positive shopping experience overall 😊
If you ever need assistance or accessories again, we’re happy to help.
Kind regards,
Mads – Japebo
Good price and free shipping,great place.
I did a Google search for hearing aid receivers to find a better price. Japebo.com had the very best price. good price, no tax, and free shipping.
26 november 2025
Antwoord van Japebo.com
Hi Amos, thank you for your 5-star review and for choosing Japebo!
We’re really happy to hear you found us through Google and that our pricing and free shipping made the difference. 😊
If you ever need help finding the right receivers or accessories again, just let us know.
Kind regards,
Mads – Japebo
Quality product
I realize I could be ordering something from Amazon for my hearing aid needs but, I want quality and that is what Japebo offers. I don't want a knock off that doesn't work and the item I ordered is exactly what was needed. Quality where it counts.
30 november 2025
Antwoord van Japebo.com
Hi Katherine,
Thank you so much for your wonderful review ⭐️
We really appreciate you choosing Japebo — and we’re happy to hear the item was exactly what you needed. Quality really does matter, and we’re glad we could deliver where it counts.
Kind regards,
Mads – Japebo
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