Jbhifi Reviews 

I bought a TV recently (Order #JB-23889032) and the delivery was scheduled for 3rd December. Surprise: it has not been delivered, and JB still hasn’t even provided a tracking number. I tried contacting their customer service team and—another surprise—you’re placed in a queue with over 100 people ahead of you and a wait time of more than one hour. Is this a joke? I will NEVER, ever buy anything from this store again. This is a complete lack of respect for their customers. At this point, I’m starting to believe I’ve been scammed.

Ordered a delivery by Uber as a treat but over three days later I'm still waiting for the delivery. The Southland store is 5km from my house but for some inexplicable reason it has been sent on a different slow courier and is now resting at Melbourne airport.

Obviously can't get through to customer service as the phone keeps disconnecting during the 30 minute online queue that never dissipates.

Never again will I buy from Jbhifi - an utter shambles from start to whenever it may finish...

5+ experience at bankstown jb high five ,the staff were so efficient, helpful, an absolutely great experience. Imran who served us is an incredible staff member, helpful, listening to all our needs made a huge impact on our sons purchase ,definitely one of a kind we need more Imran in our world .Thankyou for making our shopping a great experience very happy customer 😀

WARNING ⚠️, never get delivered from JB hi-fi as the courier company they use are liars and thieves, JB hi Fi will not refund you, never never use JB hi Fi, they are lying thieves

Just spent one hour and 20 mins on the phone waiting for help re an online order.

Not good enough. I had to hang up.

Then I tried AI help via the Ap

Also no help.

There was over 65 people waiting when I called. Zero support for online orders.

Professional staff assisted us.
We visited Greensbourough store today and was assisted by Ruby an outstanding worker. She was professional. very helpful and friendly.

We will purchase based on informtion provided.

Thank you Ruby

Mary nand Brian

Extremely disappointed with JB Hi-Fi Coomera. I purchased a Garmin Forerunner on November 21, 2025, believing it was a standard touchscreen smartwatch. Upon setup, I discovered it has no touchscreen and was overly complex.

I returned to the store the next morning to explain it wasn't what I expected. The manager refused a return, hiding behind their 'open box' policy, showing zero goodwill for a customer's honest mistake.

Because of this rigid and unhelpful return policy, I will never buy any product from JB Hi-Fi again and cannot recommend anyone shop there. Buyer beware

Thank you assisting with my charger query, your staff and customer service have consistently helped me over the years and it's truly a pleasure when they go out of their way to help. I feel it's time I said a proper thank you. What a great company culture you've fostered 🥰

Terrible customer service, they drag the pricematch/refund process until the amazon deal expired

They now block Google reviews because they’re doing so poorly.
Placed order 9 days ago. Checked Australia post tracking. Item hasn’t been despatched. Checked JB website tracking. Also says not despatched and that there’s a delay. No estimated new delivery date or explanation for the delay. No emails or sms messages advising of the delay. Have called to discuss and am in queue behind 35 others. The recorded message suggests using the ai assistant on the website. I did that. The thing told me the item has been shipped and is there anything else I want before I go and have a nice day. Ie - programmed to offboard enquiries and provides information at odds with the website. This company won’t survive much longer in the modern commerce environment. What a joke.

Bought a new device and on the sales person’s suggestion, I registered to trade in my old device. They offered what I felt was a fair price. 5 days later they quoted the wrong serial number and insisted I made the mistake and reduced the trade in value by $200. I had photos of my old device’s serial. They didn’t care. Their online chat is useless they don’t read or understand what you tell them and you end up repeating yourself endlessly, after waiting over an hour to get a reply.

Update: 29-12-25: still no refund for our trade ins; however the third party handling the trade in has now debited our account 2x of $200. Bank is chasing it up.

I believe I found one of the problems at the JB HiFi Maroochydore homemaker shop. She was management. How could I tell? She was dressed like a man but severely, in tweed of all thing, tight fitting like it was snug a few years back. Hair short, made to go back. She chewed out my guy in an executioners voice. As if he had run over her dog then backed over it, while giving her the finger, and got away with it. `That was the intensity, the tone of her rebuke. What had he done? He assisted two check out chicks on some IT` protocol they didn't know that he did. Everyone stopped. She oozed You're fired vibes. Very ugly behaviour. The problem starts at the top. Staff were fine, my guy was great

ZERO Stars for you.... again with 3 pre orders all different transactions and products. They haven't got enough stock. WHY advertise a product you won't have? This is disgusting and should be reported as false advertising. This is ongoing with jbhifi. I want my pre orders as advertised ORDER - JB- 23413285 ORDER- JB- 22933682 ORDER- JB- 22933650

Bought brand new security camera system, delivered rural Australia.

On delivery, one camera waa obviously used, scratched lens, no protective film.

Battery lasts 4 weeks opposed to the advertised 6 months. Why do they rebox and sell hoping some mug will just put up with faulty products.

Now my housr is unsecure for another month while they resolve this

I purchased a TV on line, I paid $60 to have the TV delivered and set up &!the old TV removed? I was told by the delivery people that they don't set it up! I rang the support phone number .. 40min wait .. to be eventually told that to have TV set up would cost an extra $100 & they don't know when it could be done!! Not Good enough JBHifi! I will never use this company again.. Appliances on line offer free delivery, removal and set up..

Unlike other retailers that can deliver in Metro areas JB hi Fi can get a single thing right. Two failed deliveries, multiple emails, calls and not one helpful person - Ai chat bots and 2 hours on hold to speak to someone.

I Pre purchased a security display unit that was promised next day delivery from the release date, so I could secure a unit and be one of the first people in Australia to review it. Instead I’m here like many other reviews warning people to never use JB HIFI’s pre order delivery service. After 4 days of no delivery I waited over 50 minutes listening to the worst 80’s style porn music they play while waiting, only to talk to an operator that I could hardly hear and was cutting in and out all the time. As far as I could make out, My package had not even been sent out for delivery yet and wouldn’t receive it until later the following week! That’s if I receive it at all. This is blatant false advertising and promising on things they literally can’t deliver. It has been an extremely disappointing experience from a company you expect better from. And a warning to others to only buy off the shelf from them or go to Harvey Norman or The Good Guys who will price match and give you the upmost best in service that you the customer deserves.

I have spent tens of thousands at JB Hi-Fi. I always used to go to them for everything, brand new and request the best price or wait for a sale. It looks like Samsung website has the best deals as they were prepared to give me $350 for my old Galaxy S21 Plus and JB Hi-Fi offered $180. Plus Samsung would give you another voucher for I think about 130 dollars. You have to do this on the Samsung website. Don't go into the shops because they can't offer the same deal.
JB Hi-Fi give you a terrible trade-in price after ripping you off for the item new and making out their giving you a great discount. Now you see all these refurbished phones. On principal please avoid buying these refurbished phones because the people that have traded them in have been given absolutely nothing for them, I'm talking from experience. It's all about win win for JB Hi-Fi and lose lose for us, the customer.
Also their returns policy seems to have changed and if anything's been opened they don't want to take it back. So I highly recommend people going on to Amazon or eBay and purchasing there because they normally have change of mind or money back guarantee within 30 days.
I got the Samsung Galaxy s25 Edge on marketplace for $1200 that was basically new and a great saving. Phones are just too expensive nowadays to buy brand new just like motor cars.
I am very reluctant to purchase anything from JB Hi-Fi anymore least of all any accessories or something that has to go back because you don't like it or you've changed your mind. They don't want to take it back so JB Hi-Fi I hope you're stuff stays on the shelves and gains dust. You've lost me as a customer

The buggy website glitched on a payment screen and when it refreshed it went back to the default delivery method. Cancelling my order was a 3 hour ordeal and the refund will take days. You are unable to change or cancel an order very easily. I have bought every phone, laptop, TV, audio device and gaming console I have ever owned from JBHIFI along with many appliances and white goods. I will be shopping elsewhere from now on, I never want to give them another cent.

ignore price matching.

made me fill in all the details in the chat bot say it will get back to me then crickets. now the prices are all back to normal.